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I to had a worst experience with the NTL call taxi. I would have missed the flight for their mistake. Their response to the customer is very bad. Please do not be driven by their Advertisment. My advice avoid NTL call taxi...
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I have booked cars in NTL call taxi for the last 3 months... all the trips were perfect... only once the taxi was late... but wen i called 3000 3000 they spoke very kindly and apologised for the delay... i dont think the customer care speaks arrogant as posted by other persons... even the car is neat, , comes correctly at perfect time.. the tariff is good... even if driver is drunk or behaving rude u can complaint the customer care they cancel the driver for 2 months... i have heard from my frds also that NTL taxi service is excellent...even if the driver cancels the trip that is assigned to him... the customer care stops further trips to him... dont get driver personal numbers and book a taxi.. if the driver is not near the place from where u book.. surly he wont come, , , when booking through customer care it sends through GPS to the taxi nearby... also once when my frd booked... due to network pblm, the driver didnt get the pick up msg... but my frd receiveed his number... when my frd called as it was late.. the driver apologised for the pblm and took him quickly to he airport.. NTL is the best call taxi... i have had worst experiences with fastrack always.. whenever i book to pick up from railway station they ont show up... but NTL always come to station before the train arrives... Milion dots costs more for airport trips.. I suggest everyone to use NTL always/...
I booked a NTL Call taxi on 26th at 7.50 am for pickup to koyembadu from porur at 6.30 pm and I got a booking id and confirmation.
At 5.50 pm I got an sms with cab and driver details. When I called the driver at 6.15 pm he said that he has been assigned to different customer and asked me to call the office.
When I called them they cooly replied that “No taxi available in your area.”
Finally I went to koyembedu by catching an Auto.
NTL call taxi is useless. Normally I use fasttrack and always they are on time.
First time tried NTL and had an worst experience.
At 5.50 pm I got an sms with cab and driver details. When I called the driver at 6.15 pm he said that he has been assigned to different customer and asked me to call the office.
When I called them they cooly replied that “No taxi available in your area.”
Finally I went to koyembedu by catching an Auto.
NTL call taxi is useless. Normally I use fasttrack and always they are on time.
First time tried NTL and had an worst experience.
NTL call taxi is very bad.PLEASE DONT USE NTL CALL TAXI.
We booked call taxi on package basis and the pickup time is 9:00 AM.At 08:55 they are saying that they cant send taxi due to technical failure.
This affected us a lot.
Please use fasttrack they are too good.Keep their promises.NTL is such a worst TAXI.
We booked call taxi on package basis and the pickup time is 9:00 AM.At 08:55 they are saying that they cant send taxi due to technical failure.
This affected us a lot.
Please use fasttrack they are too good.Keep their promises.NTL is such a worst TAXI.
I am very disappointed by NTL call taxi. I had made an online booking with them for pickup. The driver never came and I ended up having to take alternate transportation. I also had difficulty connecting with 30003000 number because of extra call volume (or lesser agents). Later that day I gave them one more chance and called for dropoff. Again, the driver did not show up.
I will never ever use NTL
I will never ever use NTL
WORST EVER SERVICE .We booked a taxi on 14 th july to go over to a function on 15 th morning the pick was @ 7.30 A.M till 7.45 no one turned up when we called they cooly said no taxi but we requested that we had a attend a function they said they will arrange one within 30 minutes even after 45 min no one came neither there was a call, then we called the reply was NO taxi . worst ever service, I sent a mail to their office to so called nodal officer no reply till date. all bogus, with advt hype, if you have to go some where urgent dont beleive NTL NO TO NTL.
Worst of Worst Customer Service...! Dont become a victim of NTL... Absolutely waste of time...!
Really a very worst and poor customer service from. I struggled a lot with my baby in the rain because of this worst service. Avoid NTL
I did a Car booking on 4th November through MakeMyTrip. My Car Booking ID is "NC[protected]". I chose NTL Taxi for Drop till Chennai
Airport. It was written clearly on the website about the 8% discount NTL Taxi is providing to customers.
The problem started right from the begining where the taxi driver was not intimated about the pick up. I needed to call NTL Taxi
repeatedly and told them about the MakeMyTrip Car booking ID. Finally the taxi came. The NTL Cab number is "TN 18 Q 7627".
On the way to Airport, the driver told us that he will charge extra Rs. 70 for parking charges in Airport. I told him that we did not pay
anything last time when we were getting dropped to the airport. He was very rude and argued with me. I called up NTL Taxi number and told
them the same thing. Then came the 8% Discount matter. I told the NTL Customer representative to convey the discount thing to driver. I
put my phone call in speaker mode & gave it to driver. NTL Customer representative had a word with the driver, but the driver was not
listening and argued with him the NTL representative. After 5 minutes, the NTL Customer representative told me that he will give me a call
later (NTL people did not call me anytime).
Finally we arrived at the chennai airport. The bill came to Rs. 320. It was written that for drop to airport (within 5 minutes) is FREE.
I told the driver about the 8% discount, for which he started shouting there in airport and started yelling at me. I told, i will call up
NTL number, for which he started to pick my luggage and put it back in taxi and run away with it. I tried to call police, but no one was
there at that time. He started telling me that, are you going to give me full money or not. He also told that I have to give extra Rs. 70
for parking (which should not be there for initial 5 minutes). When i started asking him question, he started to raise his hand and tried
to hit me. I was with a 4 year old kid and he started crying seeing driver behavior. I gave him Rs. 400/- and he ran away with it without
giving me the balance amount. I tried to Call NTL customer representative, but it seems they were not bothered and told me to call a
different number. I tried calling many numbers of NTL taxi, but no one was ready to take my complaint.
The Driver behavior was very bad i would suggest to stay Away from NTL Taxi.
Also, see http://articles.timesofindia.indiatimes.com/[protected]/chennai/41425105_1_parking-contract-chennai-airport-parking-fees
Airport. It was written clearly on the website about the 8% discount NTL Taxi is providing to customers.
The problem started right from the begining where the taxi driver was not intimated about the pick up. I needed to call NTL Taxi
repeatedly and told them about the MakeMyTrip Car booking ID. Finally the taxi came. The NTL Cab number is "TN 18 Q 7627".
On the way to Airport, the driver told us that he will charge extra Rs. 70 for parking charges in Airport. I told him that we did not pay
anything last time when we were getting dropped to the airport. He was very rude and argued with me. I called up NTL Taxi number and told
them the same thing. Then came the 8% Discount matter. I told the NTL Customer representative to convey the discount thing to driver. I
put my phone call in speaker mode & gave it to driver. NTL Customer representative had a word with the driver, but the driver was not
listening and argued with him the NTL representative. After 5 minutes, the NTL Customer representative told me that he will give me a call
later (NTL people did not call me anytime).
Finally we arrived at the chennai airport. The bill came to Rs. 320. It was written that for drop to airport (within 5 minutes) is FREE.
I told the driver about the 8% discount, for which he started shouting there in airport and started yelling at me. I told, i will call up
NTL number, for which he started to pick my luggage and put it back in taxi and run away with it. I tried to call police, but no one was
there at that time. He started telling me that, are you going to give me full money or not. He also told that I have to give extra Rs. 70
for parking (which should not be there for initial 5 minutes). When i started asking him question, he started to raise his hand and tried
to hit me. I was with a 4 year old kid and he started crying seeing driver behavior. I gave him Rs. 400/- and he ran away with it without
giving me the balance amount. I tried to Call NTL customer representative, but it seems they were not bothered and told me to call a
different number. I tried calling many numbers of NTL taxi, but no one was ready to take my complaint.
The Driver behavior was very bad i would suggest to stay Away from NTL Taxi.
Also, see http://articles.timesofindia.indiatimes.com/[protected]/chennai/41425105_1_parking-contract-chennai-airport-parking-fees
Sir,
On Nov 1, 2014 I was booked the NTL cab at 1 pm for 6.30pm pick up. Till 6.30 I didn’t get cab details, Whenever I call them people say wait “ Cab is On d way” . I and my family member are standing on d road in rain. When I call them swathi @ 7pm told cab is breakdown so we schedule other cab it will be take more 30min, I told to give senior person so call transfer to complain disk Mr Yuvaraj took the call t and same think and wait till there give driver number . His TL Hari took call and apology for mistake at 7.30 I was clear told I won’t cut the call till driver number share, at 7.34 number was share to me, And I told I won’t pay cab fare because I booked the cab at 6.30pm and reached at 7.45pm and I was call the sometime and last call was took 48min fare of my calls, So I won’t pay cab fare then hari was disagree with that and at last agree for discount of 10%, then I call cab driver he told allocation change to anna nagar there cancel the my location . So call back them again and ask about cancelation, Again same process waiting junior took call and transfer to complain disk and then to hari at 7.55pm, Hari told because of driver Is not ok with discount 10% cab was cancel
Kindly tell me this was you handle consumer wait for 2hour on road with my family
BookID - A[protected]
By
Jineesh
[protected]
On Nov 1, 2014 I was booked the NTL cab at 1 pm for 6.30pm pick up. Till 6.30 I didn’t get cab details, Whenever I call them people say wait “ Cab is On d way” . I and my family member are standing on d road in rain. When I call them swathi @ 7pm told cab is breakdown so we schedule other cab it will be take more 30min, I told to give senior person so call transfer to complain disk Mr Yuvaraj took the call t and same think and wait till there give driver number . His TL Hari took call and apology for mistake at 7.30 I was clear told I won’t cut the call till driver number share, at 7.34 number was share to me, And I told I won’t pay cab fare because I booked the cab at 6.30pm and reached at 7.45pm and I was call the sometime and last call was took 48min fare of my calls, So I won’t pay cab fare then hari was disagree with that and at last agree for discount of 10%, then I call cab driver he told allocation change to anna nagar there cancel the my location . So call back them again and ask about cancelation, Again same process waiting junior took call and transfer to complain disk and then to hari at 7.55pm, Hari told because of driver Is not ok with discount 10% cab was cancel
Kindly tell me this was you handle consumer wait for 2hour on road with my family
BookID - A[protected]
By
Jineesh
[protected]
I am very disappointed by NTL call taxi. I had made an booking on 12/12/2014 for pickup at 8: 00PM. I got cab details and but driver never showed up, when I contacted them, twice they sent different cab details, but the driver never came and I ended up having to take alternate transportation.
I am very unhappy no one even bothered to check with me on what happened to customer, they even don't have basic courtesy to acknowledge their mistake.
I have decided not use NTL Taxi in future because of their service is not reliable.
Below given are the text messages received from NTL taxi :
Friday 12/12/2014 7:31:47 PM
Dear Mr/Ms J RAO cab details for BookingID:A[protected] are CabNo:TN75R2169, Driver Mobile:[protected] HELP:[protected]/66666666
Friday 12/12/2014 7:58:00 PM
Dear Mr/Ms J RAO please ignore previous cab detail for Booking ID: A[protected], your updated cab detail is Cab No: TN05AR3503, Driver Mobile: [protected]
Friday 12/12/2014 8:32:21 PM
Dear Mr/Ms J RAO please ignore previous cab detail for Booking ID: A[protected], your updated cab detail is Cab No: TN05AW5469, Driver Mobile: [protected]
I am very unhappy no one even bothered to check with me on what happened to customer, they even don't have basic courtesy to acknowledge their mistake.
I have decided not use NTL Taxi in future because of their service is not reliable.
Below given are the text messages received from NTL taxi :
Friday 12/12/2014 7:31:47 PM
Dear Mr/Ms J RAO cab details for BookingID:A[protected] are CabNo:TN75R2169, Driver Mobile:[protected] HELP:[protected]/66666666
Friday 12/12/2014 7:58:00 PM
Dear Mr/Ms J RAO please ignore previous cab detail for Booking ID: A[protected], your updated cab detail is Cab No: TN05AR3503, Driver Mobile: [protected]
Friday 12/12/2014 8:32:21 PM
Dear Mr/Ms J RAO please ignore previous cab detail for Booking ID: A[protected], your updated cab detail is Cab No: TN05AW5469, Driver Mobile: [protected]
I almost missed my flight because of NTL TAXIS... I had my flight at 5 am on Sunday and we have placed a booking prior on Saturday at7 pm and the cab driver never turned up. I had to ask my neighbour early morning and asked him for a drop I felt so bad disturbing people at this time. Its all due to NTL taxis and when we called the Customer service team, they keep on sending the same driver number and he never bothered to even picked up the call.
Worst service and really pathetic specially of you have a flight to catch.
Worst service and really pathetic specially of you have a flight to catch.
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