[Resolved]  Bhawana Ford — bad service + loss of seat covers

Address:

Mumbai Suburban, Maharashtra

Sir,

It makes me feel sorry that I am an owner of FORD FIGO LXi Petrol.

I had bought this car with huge enthusiasm on a recommendation from my manager who is an American by blood.

But, I found that my car mileage was and is very poor and reported it to the dealer.

This Saturday, 20th Oct 2012, experience has been very depressing. Due to convenient location I have been getting vehicle serviced from Bhawana Ford, Navi Mumbai.


I had a very bad Customer Experience there and made me think that there is not Customer Value Management and Customer Satisfaction at FORD Service Centres.

1) I was made to wait long before my car was taken inside for servicing.
2) The technicians were not attentive, rather were busy roaming around.
3) The service advisor was not cooperative and did not have enough knowledge to answer question.
4) I was charged extra from Engine Oil Flush Liquid, whereas it was never used.
5) They had also charged me for Engine Oil additive, but did not use it. On my check with the technician and supervisor and when I insisted, the additive was added.
6) At the time of delivery of the car, I found that the car seat cover was damaged and showed it to the supervisor also. He behaved like ignoring it.
7) Above all, my car mileage could not be improved yet.

I did not expect them to damage my car seat covers and deny.

The customers would not expect this kind of response from such good reputed company.




With Best Regards'

Gaurav Shrinivas

Mobile - +[protected]