[Resolved] Ford India — ECOSPORT 1.0 Petrol Titanium IC0904AA - Engine Warning lamp Glowing on display , fault not solved in time & it cost heavy .

Tol

from Belhe, Maharashtra

Address:

FLAT NO 301 , WING -1 ,ASTER BLDG , SILVER VALLEY HSG COOP SOCIETY, Wanwadi

Dealership, Service Center: Talera Ford Nigadi, Pune .
ECOSPORT 1.0 Petrol Titanium ICO904AA - MH12 NJ5798

I have given my car for repair because on instrument display board their was Engine warning lamp glowing, meaning their is something malfunction. same day they have serviced car & checked wiring but fault could not found, they made bill of Rs 17404.00 Dated 18.02, 21

They called another day to check up 23.02.21 & problem has solved on 02 nd March 21 it took 8 days.

Daily i am travelling from Wanwadi to Chakan 42 Km one way.
during this period i have used private car 3000 Rs / Day .
Spare & labor cost has charged during 2 nd call is Rs 20, 399 Rs.
Now my concern I need to pay below amount to resolve a simple electronic signal on display.

1. On 18.02.21 Rs 17, 404 .00
2. On 02.03, 21 Rs 20, 399.00
3. My daily travel to office by rental car -
Rs 3000 /day X 8 Days = 24000.00

Total expense done to solve this issue is 17, 404 + 20, 399+24000 = Rs 61803

1. As a FORD brand is it acceptable these heavy service charges ?
2. Why this fault occur after 60, 000 KM & Four year use ?
3. Why this much time required to solve the issues ?
4. As a electronic monitoring system & easy to solve the problem through special software by laptop, is expertise is not available with ford ?
5. As a user what i need to communicate to society about ford brand ?
6. What is the warranty that it may not occur in future & i need to pay such heavy amount ?

Still i like the car, i love the car too much but considering the repairing cost i am thinking to change the brand.
Requesting Ford to please consider & Pay compensation, if you are really caring for the customer.

Awaiting your favorable reply .

With Best Regards..
Ajit Desai

Enclosed below documents photo :
1. Display photo with glowing light.
2. JOB card
3. Service Bill -18.02.21
4. Service Bill - 02.03.21
5. Replaced Spare -High cost
6. Rental Car Bill

+8 photos

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Apr 6, 2021

Complaint marked as Resolved

Till 6 th April, No reply from Ford. Is this a system of complaint resolution. Regards.. Ajit

Ford India customer support has been notified about the posted complaint.

Mar 06, 2021

Updated by Tol Mileage after service 9.9 KM/Lt against 13 Earlier

Mar 09, 2021

Updated by Tol Please call me on below Mob No. [protected]
My earlier No. [protected] is not using by me.

Mar 19, 2021

Updated by Tol Till complaint is not resolved, No feed back from ford side .

Still mileage is 9.5 Km/liter which before service & part replacement was 13 KM/Lt

Mar 19, 2021

Updated by Tol Why their is no response from Ford Side.

Regards..
Ajit

Apr 06, 2021

Updated by Tol Still today Mileage after servicing is 9.6 KM/LTR,

After start of AC, bad smell .

When these issues will be attended.

Till today no reply from ford ?

Regards..
Ajit

Aug 12, 2021

Updated by Tol The complaint is still not resolved. I need an answer as to why I had to pay such a hefty amount for an incompetent service.

It has been a high time since I have registered, there has been not reply.

After this if I don't get a reply soon I will have to try legal ways.

Please get back to me on
+91 [protected]
[protected]@gmail.com

Sincerely,
Ajit Desai