I am an owner of CHEVROLET SPARK LS and it was purchased from M/s Empire
Motors Pvt. Ltd. Bardoli.
Accidents of my car were taken place twice in a first year and repairing
done by M/s Empire Motors Pvt. Ltd. Bardoli.
First accident repairing done on 21/03/2011 against Invoice No.711217 &
Job No.3111723.and second accident repairing done on 21/12/2011 against
Invoice No.713019 & Job No.313617.
After one month from repairing of first accident, following problems were
observed in car and it was telephonic informed to service center.
a) I had seen color less spot (Naked Body) surrounded by flakes of color
at bottom of driver side bumper guard and blister of color near to fog
light hole. (now, so many areas are covered by color less spots and
blisters of color)
b) A/C Fresh air inlet & close loop circulation selection knob cable got
detached and knob remain on close loop circulations only.
c) Floor mat get opened at bottom of driver seat (near to back door &
petrol cover opening knob).
During the 2nd service, Problem (b) & (c) have been rectified in front of
me and (a) has required sufficient time to repair it, hence not taken to
repair it.
After one week of 2nd service, Problem (b) & (c) were remained same and it
was telephonic informed to service center.
After completion of 2nd accident job and before receiving the car, Problem
(a), (b) & (c) were remained unsolved and one more deficiency added in the
existing unsolved problem list.(Details of job -Invoice No.713019 of Dtd
21/12/2011 & Job No.313617)
a) Problem (a) not repaired along with accident job of front bumper guard
left side color and asks me, "its escape from our mind".
b) Try was made to repair A/c Air selection knob cable and finally they
decided to replace it on next time under warranty period as spare not
available.
c) Repairing and fixing of floor mat was done.
d) Driver side back seat door (Repaired) child lock knob was found broken.
It was in good condition while giving for accident job. Service center
agreed to repair it on next time as spare not available.
During the 3rd service, Problem (b) & (d) remain unsolved on the ground of
non availability of spares and (a) is depend on (b) & (d) as I don't want
to leave car for each separate work two days.(Details of job -Invoice
No.713241 of Dtd 09/02/2012 & Job No.3111723)
Before 4th service I was contacted to service center (M/s Empire Motors
Pvt. Ltd. Bardoli) for the availability of spares as I want to solve above
problem along with my car service. Due to non availability of spares they
(M/s Empire Motors Pvt. Ltd. Bardoli) suggested me for M/s Nanavati
Motors,Surat as they don't have sufficient source of spare and ask my
problem to M/s Nanavati Motors,Surat.
On 4th service M/s Nanavati Motors, Surat agreed to solve Problem (b) &
(c) and they have been rectified by repair it. Where as Problem (a) & (d)
remain unsolved as it is a job card related deficiency.(Details of job
-Bill No.002396 of Dtd 13/08/2012 & Job No.002426)
After one week of 4th service, Problem (c) was remained same and after one
month Problem (b) was also remained same. It was telephonic informed
to service center (M/s Nanavati Motors,Surat).
On last month problem (b) & (c) were solved by replacing A/c panel and
fixing the floor mat by M/s Nanavati Motors, Surat (Details of job - Bill
No.003690 of Dtd 17/10/2012 & Job No.003761)
Since long time, M/s Empire Motors Pvt. Ltd. Bardoli is trying to make me
fool on the pending deficiency (a) & (d).
My humble request to CHEVROLET for looking into the matter and solve such
poor workmanship related deficiency of service center / CHEVROLET as early
as possible.
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