[Resolved]  Ford Endeavour — worksop saying that 7 year old car cannot be diagnosed

Address:

Uttarakhand

This is to bring to your notice that I had towed my Ford endeavour 4x4 september 2005 model to Bhagat Ford workshop in Dehradun in the state o[censored]ttrakhand.

Here are te details of job order:

RO ABC 051590A dated 20 dec 2012. Time in 1024 hrs.

Vehicle number - GJ 1 HL 4648

I must say that the way the whole situation was handled was as good as a road side workshop.

Firstly I had to personally coordinate between supervisors, .mechanics and other ground staff.......before it was put on bay. I literally had to shout and walk all over the workshop.

In the very first stance I was told that they have only two men who are trained on ford endeavour. Hence the time taken to attend the suv is long and sometimes it can take days.

on the second stance I was also told that this is an old model suv and does not have a computer diagnosis port and hence the unsurity about working on it.

I would like to mention here that if for cannot provide expertise on a 7 year old car.........for repairs or diagnosis.......then why should ford sell cars at all. 7 year is an old car. Perhaps the company should sell cars saying that they will support the service on cars till a new model is launched......and d after that the customer is to buy a new one for hasselfree service.

Once the SUV was on bay....the boys got Down finally to figure it out. They then started to do their best to work on codes from PAFT. One of the boys sat in the driver seat and tried to read the pattern of the immobaliser light .....like the Morse code. Be did find something but was not sure. He brought a printout of the codes to work on the combinations.

After this they seemed puzzled.........

So they again started. This time one of the boys tried to do something by shorting all contacts on the diagnosis port with the earth of the car. It was done by non professional equipment and the boy literally tore the I sulation lf a lose wire in his tool box with his mouth and then twisted it to make contact. He then held one side of wire on the earth (a nut under the bonnet) and tried to short all ports one by one.......

While he was doing this.....he was in tandem with other boy with whom he was asking if something happened to the lights on dash board.

They kept fiddling with their self made jigs and din reach a solution.

After this they started saying it is due to a faulty fuel injection system.

Hence would require a change of the high pressure disel pump.

When I asked that are they sure of the diagnosis.........they were not.

I wanted to get the car towed out.......but a senior officer at bhagat ford said that theyhave another expert coming to see the car and hence they would like to keep it a day more for a full working Sunday and hope to get it diagnosed properly. So we were assured and we left the car back.

After that its been me calling the supervisors and they promise to call back and never call back.

Today also when I called.....mr Joshi.the supervisor......he said that the problem is fuel injection system. And to which I asked if they were sure.......he said he will call me back in ten minutes. Well as usual......no call.

So my complaint is that as a customer of ford......what should I do. Or should I regret to have a ford suv.....known for reliability n strength.

It is very callous on the representation of ford in India.

I feel I should somehow get the car fixed and sell it off fr mental peace.

I feel frustrated and the way the customer is treated is also like a govt office. I never got any call from the workshop. Its either me calling, or visiting the workshop in person or my father who goes to check on them.

If this suv from 2005 does not have a computer port.........and these new ford workshops do not have the technical expertise to handle these cars.....then as a customer what do I do.

I almost feel like that I should just push the damn suv off the cliff. Because it is Ford and the company cannot provide support for a veryyyyyy olddddddd 7 year old car.

It is not a 70 year old car.

I hope to hear from some one responsible.

My name is Yaatendra and my number is [protected]