Car Trade — Incorrect information updated on Car Trade certification

Address:

Mumbai City, Maharashtra

I saw an ad on your site/app for Fiat Linea. It was Car Trade Certified vehicle. ***Their certification stated that the vehicle doesn't have hypothecation and that the car is in excellent condition, based on which I decided to buy the vehicle. After paying the initial amount, I got to know that the vehicle was under hypothecation which came as a big surprise to me. ***Also, I was told by the dealer that wipers weren't working since a long time, wherein Car Trade certification shows that Wipers are working. ***Certification stated that the electricals, engine, etc are in excellent condition however the very next day I bought the car, I started facing issues with Car and had to get the car to Mahindra First choice, ending up paying Rs9000 towards servicing and fixing the issues. Why was there an incorrect information posted on a Car Trade certification? Weren't the documents and car checked appropriately? Does Car Trade take things casually or the certification is negatively and falsely influenced just to ensure that the cars are sold and purchased through them? Also had to incur additional expenses since I blindly believed the condition and didn't negotiate the price of the car with the owner. The ad is removed from your portal however I do have screen shots for the ads posted for this vehicle. Mahindra First Choice Service center located in Mira road has quoted Rs.6500 to install a new Wiper motor (which he claims hasn't been working since a long time) I spoke to Kshitij Mali from Car trade on 28th April and was told that he will call me back on 4th May with final update. (He also stated that Car Trade doesnt have a single person dedicated to handle or address Consumer Complaints). He or no one else from Car Trade has called me back yet. I was also told that the number through which he called me belongs to him directly. I have been trying to get in touch with him since 2 days but in vain.