| Website: | india.cppdirect.com |
Hello,
My membership number is ia1000672
I have renewed the membership in january 2017 but have not received renewal kit or confirmation mail till date. I have called the customer support number atleast 5-6 times requesting for renewal kit & the antivirus link. Every time they have said they are sending the link over the mail just after the call & the kit within next 7-10 days. They are not aware why the last time didnot reach me. This continued every time i called them & now almost 6 months have passed by.
Now i am fed up - even wrote a mail to (Cppindia. [protected]@cpp.co. Uk) on 21st may 2017 and not surprisingly i didnot receive any reply. If they are not able to help at least they should have the basic courtesy to confirm the receipt of the mail. Some of my known people are also using your service but this was eye opening for them too. We know doubt what service you will actually provide when we need the card assistance.
So, till the time we are using your service i. E. Next 7 months we wish to get a proper service. So, please send me renewal kit, confirmation mail of my renewal, antivirus link asap.
I doubt whether they have renewed me or just charged the amount from my account.
Regards
Sujoy roy
[protected] Was this information helpful? | 
We have tried to contact you on the contact numbers registered with us for your membership IA1000672 however, we have not been able to connect with you.
Request you to please contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for your query related to CPP Card Protection Plan.
Assuring you of our best services at all times.
Regards,
CPP Team