Carrier Airconditioning & Refrigeration / CarrierIndia.com Complaints & Reviews

Hello I was purchased the carrier ac on 22.08.2022 delivered on 24.08.2022 & installation done on 26.08.2022 technician said we have paid for installation and installation charges some around Rs 1300 + 150 for tape chargers + 850 for outdoor stand. After installation the ac was not working and issue with the compressor its gets trip off automatically the technician said your power consumption was not getting. i have told to check properly then again he called some senior technician how to check we are facing this issue asking how to do he shared some photos and videos to him after checking installation person told your power consumption was good only. issue having with compressor he told our senior technician will visit tomorrow to complete check he went. Then I have called to the service people like 25 to 35 time in the call but there is no support from them n not respond for My call irresponsible people very very disappointed with this carrier brand . Senior technician came he checked again he confirm there is a issue with compressor he take videos photos everything and sended to service team.
Really Im not at all happy with this purchase people who u r looking ac please don't go for this brand first time I purchase AC but very disappointed. Team I'm not satisfaction What they people will do for my satisfaction I have no idea..

It's 23 Aug 2022, the 5th day. they have not resolved my complaint, although it is a very simple call for only Gas refilling. This is the service status in Delhi, i am very surprised. I will never suggest anyone to buy a Carrier AC.

I bought a carrier 1 ton split Ac on feb on 2022. The Ac did not work. After multiple complaints, they found the issue and replaced parts. It was producing sound. So they finally replaced the indoor unit in May. It’s been only 2 months and now there’s no cooling. It’s actually hot when turned on. The Ac is showing EC error.

Feel like looted

I bought carrier AC 1.2 on 14th august 2021.
It was installed on 16th august. Yesterday I called for my free service. The service man put us in shocked. We can saw lots of insects like honeybees made their house inside the AC. This is because of improper installation. During installation the installer didn't sealed the gap with white cement. And the result is, we have to bear now.
I called so many times to customer care and said to solve my problem. But today they denied to fix it. They told me to do it with my own. They will not help us regarding this.
I am very much disappointed.

We have requested a Godrej Service Provider to send a technical person to service the refrigerator on 15th of June 2022. A Representative from RDV group (Authorized center) visited however though he changed a couple of spares (Raised bill worth 2300) he couldnt find solution to the problem. We again called after 2 days and same person visited and charged another 900 Rs changing some spare again. The problem is still continuing and they have no idea to find the fault. Everytime they believe in changing the spare and raising bills. This is not expected from Godrej. RDV service is pathetic

Kindly address this issue

Service is pathetic. I raised a complaint on 14-05-22 about AIR CONDITIONER CARRIER 1.2T is not working. Till now it’s not resolved and when ever i called customer care i got same response that complaint will be resolved very soon.

Till now no assistance from CARRIER. They are looting the consumer and not provide the service which they have committed while giving selling the product.

AC generates a noise whenever it is switched on .. even tried switching it off and turning on again but the noise is pretty loud and annoying

Sir / Madam,
I got installed a Carrier AC at my residence 301, Steel Tower Housing Co-operative, Bengal Ambuja, City Centre, Durgapur-713216
Here are details of the product and its purchase:-
Dealers Name: M/S Universal Aircon, Durgapur-713213
Date of purchase: 19/10/2014
Model Number: Superia plus
Name of the Product: Carrier make 1.0 TR Inverter Split AC
Bill Number: UA/14-15/1916
This AC was being used occasionally as it had been installed in my guest room.
Error “E1” is showing when it is switched on for last 3-4 months.
I called Customer Care regarding this, thereafter 2 days a technician visited my house, took his service charges and returned back assuring fault would be communicated from service centre. After repeated chasing to Service Centre, it was declared that its PCB CARD was damaged which would be changed.
An amount of Rs. 4000/- was taken as advance for card replacement.
Thereafter no feedback /updates from service centre / Customer care side though I continued calling up them.
After repeated chase I was told that PCB CARD was not available with company & they would be repairing it & advance amount was forcefully refunded to me.
Now they started not picking/ disconnecting my phone calls. I used to receive wrong & misleading messages .
I continued calling almost every day. Every time they falsely assured that today my work would be done.
They have fitted back my old PCB card saying that nothing could be done. Neither card is being changed nor repaired. Now it seems as if I have made a mistake by purchasing carrier AC. I am too frustrated and mentally harassed. It is very unfortunate & disgusting that even after almost 3 months I am suffering like anything.
Please look into the matter & do the needful

Thanking you in advance.

Yours truly
Regards,
P K Singh,

I bought new carrier AC and after 2 weeks it stopped working giving E1 error.
Even after 3 weeks of complaining the issue is still not resolved. They keep closing the ticket. Please help.

I purchased carrier 1.5 TON window AC and got it installed from carrier representative on 22nd april. Later after installation A.C. was making loud noise. Installation person told me to logg a complaint in carrier customer care. I did that and a technician visited. He opened A.C. and said it is faulty and will not last for a month because compressor is hanging in the air. He asked me to replace A.C. I said ok. Later he said kuch aaya hu to kuch to kar ke jaunga. I said not to do anything but he bent copper piping and said anyway your A.C. dont have life. I have his audio. Then I complained about him but carrier is not writing complaint against him. Later one more technician visited on 23rd april and made a report that A.C. came in damaged condition. I called carrier customer care again and till then the are giving me new timelines just to get a call back from them for replacement. I already contacted them 20 times but almost no resolution and new timeline. Snd they never call back.

In the advertisement of AC sale using Quicker, fraud team chating the customer. They using Indian army Identity card.ease take action on this type of fraud using Quicker.com. I had the no of who had cheted me.

In 2019, after rejecting many good brands like (TATA-VOLTAS-a company which never compromise on quality standards) I purchased Carrier brand windows Air Conditioner. For first 2 seasons it worked very well, it was providing chilling effect within few minutes. Now this March'2022 when we checked it was not providing cooling. We lodged complaint on Carrier customer care on 21.03.2022. After many requests/follow-ups, they sent technician after committed 48 hours servicing guarantee.
Technicians checked and informed that GAS leaked. We told them the AC is only 2 seasons old. Technicians told us their official statement, "due to corrosive atmosphere, capillaries may get damaged".
We informed them, it is Indirapuram (Ghaziabad) and we don't have sea-shore here, here we don't have corrosive atmosphere. Companies think/knows that customers are easy to make fool.
They then checked and shown us, the AC side/hidden capillaries were damaged at 4 places (not single place). I have attached video also here with complaint.
Capilaries (Carrier AC) are made of poor Copper quality which cann't withstand seasons effect. They are degrading the quality and increasing the prices. All my neighbors have ACs in their houses. A few of them have O'General, Napolean & Voltas. The neighbor who has O'General AC, is using it for last 8 years but never GAS leak problem happen. Voltas is also very rugged in terms of quality standards.
They did Copper grazing (as per their company standards) at all 4 damaged locations and filled/charged the GAS in AC & gone.
This is 17.04.2021 today, and after checking the performance of same AC after nearly 20-25 days, we are quite unhappy to state that it is not providing proper cooling. After this service of gas charging from CARRIER service center, we lost the performance of our CARRIER windows AC even. We waited/checked for many days but sorry to inform now it is not providing any cooling the way it used to provide earlier. It is still new for us, but owing to poor workmanship/quality used to manufacture it, it is not working proper. However it's compressor is running and consuming same Electricity as earlier.
I would request CARRIER windows AC company owners/manufacturers to not cheat Indian consumers in terms of poor quality product. Please if possible use SS316 and raise the price. Later we have to suffer in terms of paying for GAS filling every year. What is the use of purchasing it for hefty amount of[protected]?
Also, I advice customers to be vigilant. Can any-one answer my one question?
All/most o[censored]s have cars with Air conditioners, did your car AC GAS leak-out that rapidly or capillaries/piping get damaged yearly?
What difference are there? Car AC companies have ISO certifications & do they follow quality standards required for commitment to customers?

Umesh
[protected]

I had booked for the preventive maintenance of my window ac on 23rd march 2022, but till today they have not paid a visit for the same. When i tried to check the status of my service request as on 5th of March 2022, the record has been deleted from the system.

I have bought this carrier AC cyclojet split AC 3 years back. I bought AMC also last year as during visit the technician suggested to buy the AMC since the service will be free and fast. But to my dismay this year when the temperature has become unbearable I tried using the AC but it didnt work. Upon raising complaint they checked and confirmed the compressor is not working and would replace that. But till date its been 3 weeks no one has been of any help till now. Neither their customer executive are responding. I hope carrier customer service keeps up the brand name and provide me solution as fast as possible.

I bought Carrier AC 1.5 ton 18k Astra NXI Hybrid 3 star inverter model from Sathya Agencies P Ltd from their Coimbatore R.S. Puram branch show room vide invoice number 21012WHED027366 on 27.02.2022.

I am so sad to inform you that the indoor unit has a dent on the bottom portion of the air vent frame, and came to my knowledge today 28.02.2022 when the technician came to install it. The serial number of the product is[protected] product date 19.02.2021.

Although showroom people informed me that the product will be replaced, I am not delighted as why quality inspection is not done by Carrier company or the showroom guys before delivering a product to a customer. I took one day leave to supervise installation, besides arranged ladder on hire basis. All my efforts wasted because of lack of quality inspection done by your team or the team at showroom. The loss ultimately falls on my head. Why should I bear the losses for the mistake on your part ? Please compensate my losses besides getting a good replacement which should be 100% free from defects. I should be compensated @ Rs.5000/- for the loss of my precious time, besides compensating me the expenses on ladder hiring @ Rs.1000/- per day. Already shared the snaps and serial number of product to Ms Punitha CRM mobile [protected]

Respected Sir/Madam

We have been a Carrier customers for long and have 3 ACs at home. Not just us, but also my mom and my sisters house.

This is the first time, we have this complaint.

I request you to take action, as it is impacting your brand.

Bought the AC 3 years back

8th feb 2021 - Service
3rd July - Water wash
30th Aug - Gas top up
14th Sept - service

We have been having continuous complaints from the time Sensicool Services (Chennai- 600048) did the servicing. Either the AC doesnt get cooled, or water gets leaked.

Today again, when we called them, they claim it has to be serviced again.
We called another agency called Aravind Enterprises(Chennai-600117), they say gas is less.

Both the agencies are not getting accountability for fixing this. Both of them claim that they are authorized service centres.

All of this is impacting your brand and we cant be shelling out money for every other month. This has been a very bad customer experience for us.

I kindly request you to do the needful and fix this.

Note - This may be just 1 customer, but that 1 customer can create a bad word of mouth for you. After 4 services and losing the patience I am writing this email.

Juliana
(M - [protected])

My AC is not turning ON

Not working not cooling

Dear sir,
I have purchased Carrier AC, model no 1.2K ESTRELLA(3 Star[protected] on the dated 01/03/2021 form Khosla electronics pvt.ltd, branch Garia Bus stand, Kolkata-700047 and its warrenty period is due. Now AC is not working after servicing and
several times I requested to dealer that for changing the product. But till date no any action has been taken from dealer/Co. The product cost is Rs 23000/-. Kindly look into this matter.I
Will be grateful for your needful action.