Last year, in the month of august-2018, the ac did not have the
Cooling effect and after calling the service desk (Transaction number:
[protected] it turned out that one of the screw in the outer fan was
Not at the place, resulting in non functionality of the compressor.
Afterwards, the preventive service (Service request number:[protected]
Of the ac was completed on 27-apr-2019, in which no major
Defects/faults that would effect the functioning of ac were found.
Then, on 05-may-2019, the ac did not have the cooling effect again. A
Call was again made to the service desk (Service request number:
[protected] and after the visit (For which we had to pay 472 inr), it
Was found that it requires a gas top up which would cost around 2500
Inr.
It has been around 1 year that i have purchased the ac and so many
Problems have surfaced. It seems there is some manufacturing issue
With the machinery that is causing the machine to not work as it
Should be. The ac has been used in the months (April 2018-septemeber
2018) in the first season and from mid of apr-2019 in the current
Season, but is already causing so much of inconvenience.
This problem was escalated to carrier midea, however, no response was received, while simultaneously, i was escalating the issue on call as well.
With no option left, i got the gas top up done.
However, since last few days the problem has occurred again and upon visit by the "service engineer" it has been found that gas has again started to leak.
Buying the product from carrier midea has been a pain and a total wastage of money.
I again made the call to the service desk and they assured me that i would receive a callback from the senior executives of the company. It has been more than 48 hours but i have not received the callback.
It is my humble request to the company (Carrier midea) that either they should replace the ac or take away the ac and give me cashback, as it has been an absolute wastage of money buying this product.
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