Carrier Midea India Complaints & Reviews

Dear sir

Myself dr. Gaurav roy, i had purchased carrier a/c from amazon online
a/c is not cooling from very first day.
I had inform to amazon and carrier customer care but there is no proper response.
I request for to kindly see to it and help to replace it.
Thankyou
Dr. Gaurav roy
[protected]/[protected]...

I have purchased split AC 1.5 TR, inverter type, durafersh ipro on 13-5-21 from Advance refrigeration at Nagpur, they haven't provided even single free service, many times company assured of free service and even issued ticket number during Sep 21, but no service is provided, In month of July finally them came and demanded Rs1000/- for service, reason is the the AC is out of warranty, I refused for paid service, customer care service also...

It's been more than a month since then i am trying to get my issue resolved. I have logged many complaints in the past few days for refilling the gas in the ac, but none of them were properly acknowledged. All of them were closed without intimation. I didn't get a single call from the engineer, just got messages from carrier which says the service is done, and the ticket is closed.
I tried calling at customer care much time, but they...

Dear sir,
Pcb was detected non functional on[protected].
I am waiting for last 20 days for my ac to become functional.
Today i contacted call centre[protected] & what a pity i was given a mobile no of my area head yash chaurasia (+91-[protected]) & he told me he has already left the company.
Is this the way the reputed brand of carrier midea should function.
It seems the company is not serious in giving...

Disappointed with Carrier India's service. Lodged a complaint on July 25, 2025, for my AC (not cooling, gas leakage). Technician from the company's Authorized Service Centre for East Delhi/Vasundhara Enclave - Royal Service Centre, visited on July 26 and charged INR 708 as visit charges assuring that there was a cooling gas leak issue and another team would follow, but no repair team followed up despite promises. Calls to technician Asif and service center owner Istakar go unanswered. Customer care only confirms charges, no resolution. Mail to MDs office on 28th July also has no response. This is unacceptable. My customer relationship Id with Carrier is[protected]. Please help.

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I am writing to express my concern and disappointment regarding the ongoing service issue with my Carrier air conditioner. Despite multiple follow-ups and assurances from your team, the problem with my unit remains unresolved, and I have not received any updates or calls regarding the status of the service. Details of the issue are as follows:- **Customer Name**: Abhishek Tandon -
**Service Request Number**: [protected]-
**Date of First Complaint**: 18 June 2023-
**Nature of Issue**: Unable to cool and airconditioner is with service center from past 3 weeks.

I initially reported the problem on 18th June and since then, I have followed up several times via phone. Each time, I have been assured that a technician will resolve the problem of my Airconditioner.
My airconditioner is with service center from past 3 weeks.

Till now there is now resolution being provided by the senior management and customer care service.

This has led to sever mental harassment of myself, Appericiate if you are unable to fix the problem then replace this with new airconditioner with warranty..

Dear Sir,

I had purchased 1.5 ton Air Conditioner unit from Carrier Midea India PVT Ltd on 2-Apr-2017 from their authorized dealer at Chennai (invoice attached). This model comes with cylindrical model outdoor unit (called as Cyclojet).

I encountered lack of chillness in the unit on 3-Jun-2024 and reported to Carrier Midea customer care. They sent a technician who checked and confirmed that the outdoor (cyclojet) unit has gas leak. He also mentioned that the leakage with the Cycloget outdoor unit can’t be repaired at all (as it can’t be arrested and even if its arrested, it leads to leaks elsewhere). The issue is because of the weak condenser coil mechanism used in this model (Carrier Superia 1.5 ton). Typically, gas leaks in horizontal units can be repaired. But the cyclojet unit has a manufacturing defect and hence can't be repaired. This is why this cycloget outdoor model was stopped by the company already because it was a failure outdoor model. The company also does not provide spare coil anymore for this model.

The company has said they can't repair the product. Since the product can't be repaired, i have to throw away this unit and purchase a new one. Since its a manufacturing defect, the company is obligated to compensate the customer for the faulty unit so that the customer can buy a new one. Hence, i had requested for a free replacement of outdoor unit (or provide necessary compensation for the outdoor unit) but they are not ready to oblige. They are not ready to compensate me.

Hence, requesting you to pls intervene and help with getting the compensation for the same.

AC Model details : Carrier 1.5 ton, 18K Superia (Cyclojet) 3 STAR
Purchase date : 2-Apr-2024
Purchase price : rs 34990.00
Purchase location : Chennai, Tamil Nadu
Customer Relationship ID :[protected]
Mobile# [protected]
Customer Address : Senthil Kumar K, 614 Vaikund Sundaram Apts, Vendarasi Amman Koil street, Karapakkam, Chennai 600097

I am enclosing the following documents for your reference:
1) Purchase Invoice
2) Correspondence with the company

Thank you,

Senthil Kumar K
Mobile# [protected] / [protected]

I am reaching out to you regarding an urgent matter concerning the recent purchase of a Carrier AC unit through Amazon in October 2023.

Despite being a loyal customer of the Carrier brand, I am deeply disappointed by the experience I have encountered with the product and the customer service provided thus far. After only three months of occasional use, the AC unit ceased functioning properly, emitting hot air instead of cooling the room as expected.

Upon contacting your customer service team to place a service request, I faced significant challenges in reaching a representative due to technical issues on your end, prolonging the process unnecessarily. Despite persistent attempts over several days, it took multiple follow-ups to finally have my request acknowledged and processed.

Subsequently, a technician was dispatched to assess the issue, and after a week-long delay, it was determined that a gas refill was required. However, even after the purported gas refill, the AC unit continues to malfunction, failing to provide the cooling performance expected from a new appliance.

I have diligently followed up with both the technician and their manager on numerous occasions, expressing my concerns and seeking a resolution. Unfortunately, the responses received have been evasive and unhelpful, leaving me dissatisfied and frustrated with the level of service provided.

As a loyal customer of the Carrier brand, I hold high expectations for the quality and reliability of your products, as well as the professionalism of your customer service team. The current situation falls significantly short of these expectations, and I am left with no choice but to request the replacement of the defective AC unit with a new one. Any help to solve this would be highly appreciated in this regard.

I'm an owner of a Carrier split inverter air conditioner which was due for its second preventive maintenance service, so I booked a service call. The service personnel were so incompetent. One of them aggressively water washed the outdoor unit while keeping the air conditioner on which resulted in a power outage in my room. Since none o[censored]s could diagnose the reason behind the power outage, the service personnel left the house and asked me to call an electrician.

After the power came back on, my air conditioner stopped working because of the water spillage. I've contacted Carrier care and they told me they replace the PCB as soon as the spare parts arrive, but it is taking too long.

The serviceman, his manager, and the department that tracks the PCB order are all avoiding my calls.

I need the PCB changed as soon as possible. Please help!

Hello sir/madam,

This is nandhini from hosur, tamilnadu, India regarding about a dishwasher I purchased from midea on the below I attached the warranty and invoice bill copy for your reference.

Dishwasher is not working from Feb 7th 2024. It shows E1 error means inlet issue. We called to the customer care and they assigned Mr. Hari technician he came on 8th Feb and he checked the inlet valve and said can't find what's the problem. After that he said we need some other equipments to check the problem. So we will send other person tomorrow. On Feb 9th morning no one has called me for service. So again we called customer care to raise a complaint. I received message at 5.49pm. Mr.senthil Kumar assigned as a technician. So I called to that number. He said that he will be coming on Saturday 10th Feb 2024 11.00 am. After I argued something we kept a full stop and he promised that he will be coming on tomorrow 10th Feb 11.00 am.

Today morning my husband called him and asked for when you are coming???? He is not attending the call. After I called from my number saying that don't call me hereafter. I need to switch off the phone before of your call. Today I can't come. I am in temple Nagapattinam. So hereafter don't call he is saying and talking so rudely on me. Saying that you can see someother technician on your own. His behaviour is so bad on customer. He is not attending the call after that. Finally I checked in demo bill. he is the manager of green mount air branch hosur dealer. He is speaking that much rudely on me. Really I am so hurted because of this. I purchased the product and I am getting these words from the dealer. It's not fine. Kindly do the service or need a replacement. It's in under warranty period. Kindly concern higher authority person get into this matter and do the needful

This is to bring to your kind notice that 6 Nos. of 4 TON & 2 Nos. of 3 TON Tower AC (Carrier Midea make) were installed at our premises.

The error code "EC" is displayed in the front screen of Indoor Unit of AC . On further inspection we noticed that Outdoor unit and indoor unit was not working at all.

The Model No. is MCAF48RSC2 and Serial No. is[protected]

I am Nishikanta Das, staying at Janakpuri, New Delhi brought New Carrier AC on the month of 24 Jun 23 from M/s: Kapila Electronics Pvt Ltd., Janakpuri, New Delhi and was installed by Carrier's Service Partner M/s: Friends Care, Plot no-24, Sitapuri, Near Dabri Police Station, New Delhi-110045.

Sorry to Say, within 2 months AC is not cooling properly and the technician allotted by Carrier Midea India Private Limited told there is a internal manufacturing damage in copper pipe. When I raise a complaint at Service Centre they told to contact with the retailer (Kapila Electronics) as this there responsibility to replace and the same response got from Retailer that the responsibility is lying with Manufacturer (Carrier Midea)

It is really a worst service from Carrier Midea as well as the un-matured behavior from the service partner M/s: Friends Care who installed the AC.

If any ac buyer is reading this DO NOT BUY CARRIER AC.

The issue is there since 6th August, 2023. Today is 24th August, 2023 and no resolution. All the executives, and specially the supervisor Nikhil and his boss Tahir are just useless people. Tahir specially is always busy(god knows with what) as he has been a complete failure in resolving my issue.

Registered contact - [protected]

Dear concerned authority,

This is with greater regret to write that we bought 2 units of Carrier - 1.5-ton 5-star Flexicool Inverter Split air conditioners in June 2022.

On 5th August 2023, we had requested a service of the unit. Since it was out of warranty, it was a paid service. After service was performed by technician sent by the company, there started a constant noise in the indoor unit. There was no noise at all before the service was made. The engineer who visited agreed himself too that there was no such noise.

With this regard, we complained again on 7th August 2023 and the same engineer visited our office on 8th August 2023. Now he says that there is a problem with a motor and that needs to be changed, we would be charged for the part. This is absolutely ridiculous and unacceptable. When there was no problem at all and after the service performed by the company's engineer, this issue is started immediately, why should the customer pay for new motor? The contact number of engineer who performed the service is also available and payment receipt too.

I would therefore like the company to verify the status and do the needful to solve the problem. There is a constant noise and it disturbs the employees to concentrate on their work as noise level is quite high. The customer care department also did not support the condition.

I, therefore, kindly request the concerned authority to look into the matter seriously and very urgently as it is making greater difficulty at our workplace.

For any information or detail, please feel free to contact us on +[protected].

I look forward to very quick solution.

Jagat Patel

Hi Team, I purchased carrier AC it's just 2 months old and I am facing issues with cooling and software issue as AC starts even it's switched off from remote. I have placed complaints one month back and called multiple times initially they closed complaint without any visit. Then again placing complaint they send a technician who said there's gas problem and other person will come but now it's been almost 10 days we have called multiple times no one came to visit. We have registered complaint with name : Shivam Srivastava contact no : [protected]. Please look into this and get it resolved ASAP.

Hi Team,

I regret to inform that our carrier AC has been facing issues for more than 2 months now.
we had initially registered our complaint on 16th May with transaction no[protected] where our AC stopped cooling and was giving PC error on display.

We got a technician from carrier who told us its because AC require cleaning, we had informed multiple times that the cleaning was done by a local technician 15 days back but he stated thats the issue and charged us for cleaning.

After the cleaning too the AC wasn't performing well and we were told that its because the voltage has been low at that time (it was 220-230V).

After observing for 2-3 days when we didnt see any improvement, we logged a complaint again and it was again assigned to Mr Pankaj Kumar on 23rd May, 2023, he visited and this time informed the gas seems to be leaking and we need to refill the gas.

He checked all leakage and refilled gas and we were charged again for the gas.

Our AC worked fine for few days but again decreased cooling and now it stopped cooling at all for a week. we had called carrier couple of times sent numerous emails and they keep registering the complain but we havent received any technician complaint id[protected], customer relationship ID[protected].

Kindly address this at the earliest.

Regards

Anita Rani

I have logged a complaint on their toll free No. on 17th Jun 2023 vide complaint no.[protected] but nobody is responding and post checking they claim to order the parts and now even a representative from Carrier I.e. Tabish Thakur is highly non responsive and fail to meet his verbal commitments twice in last one week.

Their service partner called Raghuvanshi is having highly unprofessional level of Employees and they are so rude and harsh to customers. Just not interested to deal with them.

Looking to escalate the matter to Carrier Top management so that they get to know the kind of worst level of services customer gets post buying their products.

Looking forward to have immed resolution if you cal help.

Regds / Lokesh

I need to replace my Carrier AC s ODU s main control sub assembly PCB for 2015 model where as they are not supplying the same and advising me to replace the AC unit it self by spending another Rs.45000/- .

On March 20th I registered Service request for an E6 error code in Washing machine.
At First Service person said that Some inlet sensor was an issue and he ordered some parts from the company and waited for 20 days and
again one more service person came and said that Drum is the issue and again he said he ordered some spare parts related to drum.

I have repeatedly called customer care for the past 60 days but still there is no resolution from anybody..
20 days ago I also spoke with BSM Mr Irfan ([protected])
He said it will be resolved in 10 days maximum.

But now 20 days after his commitment, nobody has visited, nothing has been resolved..

Now I want to know whether the company will resolve this issue or I should throw this machine out of my home..
Service Request[protected]