Carrier Midea India — Complaint closed without solving the issue

Address:	Gurgaon, Haryana, 244901
Website:	carriermideaindia.com/corporate-office.aspx

Hello there,

I bought carrier split ac on 6/6/2016. From the very next day it's louver started making vibration and noise while rotating. I made complaint on 17/06/2016. Engineer visited my place on 20/6/2016 and told to replace the defective louver. Since that date, i only get messages and calls from carrier to ask whether we are satisfied with the service and our problem is solved or not. I get messages that my complaint has been solved and closed. Carrier executive every time call and informs me that my case will be forwarded to seniors. I have sent an email several times to their customer support and company secretary ms. Monica pandey but still no action was initiated. Kindly help me with this. My efforts are a cry in wilderness. Attached is the copy of bill and complaint job sheet.

Complaint number.[protected]