This is regarding a defective unit that we have received (invoice attached).
The model (Carrier 1.5 Ton 3 Star Split AC Copper, PM 2.5 Filter, CAS18ES3R30F0, 2021 Model, White) was purchased from Amazon in Oct 2021.
We raised a complaint about poor cooling about 2 months back. Since then, we have visited the customer care center more than 10 times and inspite of multiple fixes, the AC is not working as expected.
- First, the technicians refused to agree that there is a problem.
- After 2-3 visits, they told me that PCB needs to change. After 2 weeks of waiting, a new PCB was installed.
- Still, the cooling wasn’t happening, then they cleaned the gas pipe. Again, after a couple of days, we reported that cooling is not happening.
- The service Center took the AC and after 4 days they told me that the gas levels were low, which they fixed.
- Now, the AC is not cutting off after reaching the desired temperature. We again raised a complaint.
My senior citizen parents have suffered through the peak of the heat while struggling to have this new AC fixed. It’s still under warranty, and we are literally losing on the warranty period while waiting for this AC to function.
The local service center is extremely slow in response and my parents had to visit them to even get them act on our request.
Why is Carrier not accepting that one of their units can be defective? Why are they not looking into the trouble being caused to the consumer?
We bought Carrier AC considering their reputation, but now we are extremely disappointed. We have been requesting for higher authorities to take any action and replace the AC but we haven't been able to get in touch with anyone. Service center folks have been just following the protocol for months without considering the pain caused to my parents.
We want the company to provide us with a new AC with a warranty and compensation for all the trouble caused.
Looking forward to a resolution to this ASAP!
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