Carrier Midea India — deficiency and negligence in service

Address:

Gurgaon India

Last login time :[protected]:47:31
Grievance details
Grievance number: 2026416
Grievance reg date:[protected]:30:21

Complainant name : suman patra complainant contact no : [protected]
Mode : by web complaint type : complaint
State : west bengal purchase city : bankura
Sector : electronics products category : electronics products-others
Grievance company : company name : carrier midea india ltd
Type & model: split ac non inverter 1.5 ton date of purchase: [protected]
Under warranty: no amount paid: nil
Imei no or serial no: [protected] service tag no.:
Name & address of service center: [protected]@carriermidea.com corporate office contact details - carrier midea india private limited 1st floor, pearl tower, plot no - 51, sector - 32, gurgaon, haryana - 122001 tel:[protected] job sheet / work order no.: call id not stored in mobile
Complaint no/ ref. No (If any):
Company details carrier midea india private limited 1st floor, pearl tower, plot no - 51, sector - 32, gurgaon, haryana - 122001 tel:[protected] pincode (Company):
Product value (Inr) : [protected] nature of complaints : charging for repair / not repaired under warranty
Grievance details : greetings of the day, this is to bring to your attention midea team that a bonafide customer like me has to face a single issue numerous times. Kindly, check with your system that the water dripping issue was lodged with your customer care support 3 times bearing registered mobile number [protected]. Now, today morning the same issue repeated by water dripping from the inside unit. This is the 4th time the issue repeated after the unit was seen by your on field support executive 12- 15 days back. Now, i think the issue needs to be resolved as soon as possible by taking the issue seriously to consumer forum. Because, i won't be accepting this deficiency and negligence in service at any cost. Waiting for a positive response from your end. Please do the needful and service the issue at the earliest with customer satisfaction and i won't be paying a single penny from my pocket. Being, in the field of law i know how to deal with this deficiency and negligence in service. Please note that while the product was under warranty site inspection was done of the product 2 times the service registered vide registered mobile number [protected]. One time service engineer told that water leaking due to white cement missing on outer wall and second time white cement was applied on inside wall. Now on 25th may the same incident reported. Now, the intention is very clear that they had malafide intention to loot the customer once the product goes out of warranty. Please this is an warning to service the same or the customer is happy to settle the dispute in consumer forum. With regards, nityananda patra.