Carrier Midea India — delay in service by the said company

Address:	Chennai, Tamil Nadu, 600033
Website:	www.carriermideaindia.com

I had detected some problem with my ac on friday (01/09/2017) evening. I had approached the said dealer (Ss cooling), on saturday (02/09/2017) by 9:18 am and submitted my claim over phone ([protected]) to a male whose name was not clear at that time. Since there was no response till 2 pm in the afternoon, i contacted the same office phone number again to know the status and received a reply from a lady saying there is no such complaint, after explaining that the systems were not open when i called the same lady said she will enquire and get back. And again, there was no response when i contacted the same office phone number 3 times and received same lethargic answer from the same lady who picks the call in the office. And the last call was attended by mr. Nathan – service in charge (To whom i spoke in the morning) with surprise, that the call was not attended, he asked me about the status and assigned technicians. They sent 2 young technicians (Ph no of technicians [protected]/[protected] by 3:45 pm. They seem to be too childish in attending the ac complaint, finally they found the remote sensor board had a problem in making the compressor working and with my consent detached the remote senor board. They wrote a complaint record and received rs. 300/- (Out of rs. 2000/- as said by technicians) from me and gave no acknowledgement for the same. They gave word to repair the same and make the ac running by monday (04/09/2017) or by tuesday (05/09/2017). Since the same was not met i had to call the office by tuesday evening for almost 3 times and there was no response over office phone number, i tried calling the owner of the dealership mr. Prakash ([protected]) only for him to attend the call by 3rd time and he immediately gave word to clear the complaint by 7 pm and gave an mobile no ([protected]) and there was no response when i called the no by 4;14 pm and again contacted mr. Prakash and when i called him by 8:49 pm there was no response and he called me back by 9:01 pm and was giving a non-conducive answer saying he was expecting my call. Finally, he said the same complaint will be attendant without fail by wednesday (06/09/2017) and assigned the same mobile number naming him as vimal. By wednesday morning when i called mr. Vimal there was no response and i again contacted mr. Prakash and spoke to mr. Vimal over conference call and he said he will resolve the same by 4 pm and when the same did not happen i tried calling mr. Vimal and mr. Prakash and received no response. I directly raised a complain to carrier midea india ltd no[protected] and was assigned compliant no[protected] by 4:18 pm and with a technician no sameer ([protected]) only by 5:18 pm. Meantime i received a call from ss cooling saying i have been assigned with a service request as against complaint request by 4:51 pm on wednesday (06/09/2017). By the same evening 2 technicians visited without informing me with a remote sensor board which was a wrong one and went back saying within 5 minutes they will come back and resolve the issue. Once again, i contacted carrier toll free no and received total irresponsible response from their executive by 8 pm, and when i said i will be raising the same to customer redressal department, he was totally not bothered and answered “no issues” and thanked me for calling carrier customer service. Till today (Thursday – 07/09/2017) nothing got resolved both from ss cooling or carrier midea india pvt ltd. And me for the past 4 days suffering with my child and family without ac in this bad climate in chennai. This is a series lapse from both carrier midea india and ss cooling side in delivering and serving their customer and making the customer into series hardship. Whole of my family is having sleepless night for the past 5 days out of this bad and irresponsible service delivery from both the companies. I request the respective authorities to, kindly look into this complaint as early as possible and respond to my requests. And now i have no idea where the spare part is lying with and when the same will get resolved. Kindly help me to get out of this non customer oriented companies to get back my spare part so the ac can be repaired