Carrier Midea India — delayed service / complaint resolution

Address:

Gurgaon, Haryana, 201014

I made a complaint on friday 10/08 with complaint number[protected]. No visit was made on saturday and a visit was made today and identified they need to change a part and gas. I have taken am amc from carrier midea and was told it was covered under the same and another engineer will visit to complete the task however no timeline was provided. I called the engineer who connected me to the service centre co-ordinater who promised a resolution but never called back till i called him again. He gave me another number who promised but never came ti service my ac. Now he has promised to comw tomorrow. Ut with no gurantee. No resolution has been provided by the contact centre as well other than escalating the issue. I feel i have been cheated as i bought amc hence i am dependent on carrier to give me a solution. During amc biying process no information as such was provided that any major / minir issue will be resolved in over 72 hours. Please help me escalare this issue which has caused me great inconvenience and stress becuse of the company failure