Carrier Midea India — ductable ac

Address:	Sonipat, Haryana, 131028
Website:	www.carriermideaindia.com/Default.aspx

Dear Sir,
I am writing this mail to complain about my 2 Carrier Carrier Midea Ductable AC 5.50 tr that I purchased from Coolcare Air conditioning on 26th June, 2016. (copy of bill in attached named bill)
From last 1 month I am regularly complaining Carrier Midea about my AC not working and till date my complaint is not resolved.
Let me tell you my problem from starting. From the very beginning my Carrier Midea AC’s are not effective in cooling for which I complaint and then someone from Carrier Midea came and told me that the pipe fitting is having some sharp turns and it cant make effective cooling ever, on telling him that the fitting is done by Midea executive itself then he said if the outdoor fit outside then it can do some standard cooling and it does for around 1 month. After running a month cooling again lost its effectiveness and we complaint again about it. Then Carrier Midea guys came and said that gas is leaking and they filled gas again and AC ran for 1 month again and lost its effectiveness again. This all happen within a year of purchase of the AC, which looks like a simple procedure to complete the warranty period of the product, because as soon as winter arrive requirement of the AC is done and will be require in next summer only.
Current complaint:- Complaint no.[protected]
This summer season again my both AC’s were not giving cooling for which I complaint again and guys from Royal Aircon & Electricals Sonepat, HR.(who surely not look like a engineer) came & said that the motor is defective and they need to replace the motor, on which we told them to get it done at earliest and they charged us Rs. 500/-(Cash without bill) as the visit charge and told us that product will arrive from the company which take 5 to 6 working days. On the 4th day we called them for asking the status about the motor they told us that the motor cost is Rs 5500/- & we need to made the 50% payment of it and only after that they will order the motor from the company, which I made the very same day (Rs. 2750/-) And requested him that because of your mistake that we already suffered the loss of 4 to 5 days so kindly arrange the motor without any further delay on which he assured me that the motor will be fitted in my premises within a week. From that day onwards people from Royal Aircon & Electricals are not picking my phone. When somehow they pickup my call (calling from other number) they said that the company has mistakenly sent the wrong motor and they have mailed the issue to the company, on asking the copy of that mail they said it will be done within an hour, after that he started not picking the other number as well. After 8 days when the part finally came then they said that it is defective again from the company side and they need to get it replaced again. The guys who came here were behaving very badly and were in so much rush that they didn’t even let us see what the defect was. The process of not picking the calls is still remains the same from Royal Aircon Guys, then they came today with another motor E-1137 but the previous motor which was fitted in purchased Ac was E-11024, we told them about the same before fitting it on which they replied it was the same motor with same functioning. They replace the motor and as soon as they fit the motor they told us it will work properly now which doesn’t seem like as it was making some kind of noise but they said it takes some time to settle and they were in so much rush that they have another complaint to attend so they were about to leave by the time they are leaving the motor suffered the short circuit and got burnt, which surely effected the other parts of the AC as well. So I don’t know the current position of the AC whether it was in running mode or not after the short circuit due to the wrongly fitted motor by the Midea customer care i.e Royal Aircon & Electricals

These 2 AC’s are fitted in an factory and because of both AC’s not working I had already suffered a loss of my card in my machine which got overheat. Every time we complaint someone comes and do some changes like filling gas, moving outdoor unit elsewhere etc.
I am very much confident that either Carrier Midea has sold me either a used product or a defective product as the new product can’t be that much defective.
After all that stuff I want an complete replacement of my both the AC’c as I had played this complaint games from a long time already, otherwise I have no other option left to move to consumer court againt Carrier Midea and Royal Aircon & Electricals. And I don’t need any person from Royal Aircon & Electricals stepping in my property again, Carrier Midea directly contact me.