Carrier Midea India — duraedge split ac

Address:

New Delhi, Delhi, 110096

My a/c had stopped working on 29th apr, 2018 and was flashing a continuous blinking light on the idoor unit display panel. We registered a complaint with carrier customer care and a technician visited our place. It was surprising to see the unprofessional behavior of the technician. He simply said that there is gas problem in the a/c and will send another guy for gas refill. When the other guy came he mentioned that if the a/c is not turning on then he cannot measure gas pressure and it must be a faulty pcb. Again the person who visited first came and he also started saying that looks like it's a problem with indoor unit pcb. We don't check or repair pcbs so we will replace it and see if the a/c starts working. The next day he brought a spare pcb in a box to my home. Unfortunately, only my parents were at home. They questioned on the packaging as it looked tampered and did not appear original seal packed part. Also, the mrp and pkg date on the label of the box were striked out so that they are not visible to my parents. But the technician insisted and told that this is how the company sends the spare parts. He installed this pcb and charged my parents total of 4500 for pcb plus 470 for the visit charge.ac turned on and therefore, my parents gave the money asked by the technician. They did take a bill receipt for the same. Now, this replaced pcb started giving the same problem within 30 days itself and again the a/c would stop working in between with lights flashing on the display panel of indoor unit. We registered a complaint again on june 2nd, 2018 with carrier customer care. Another person came from the service center and he took this pcb to workshop for checking. We had asked them to provide a new pcb since this was under guarantee. To our surprise he brought back the same pcb from workshop and said that we have fixed it and this can be installed again. Originally we were told carrier doesn't repair pcbs and anytime there is a problem, it has to be replaced. By this time, we had suspicion and doubts on the authenticity of the part and service provided. We asked the person to take it back and bring a new pcb since we don't want a repaired part based off their initial statements itself. It has been 20 days but we have not heard back from service centre on the spare part arrival. Customer care tells us that our request is pending spare part and will be addressed soon. We have paid 5k for this pcb and its been 20 days that our a/c is non-functional at home.in the meantime, we also got to know that this pcb costs around 1800 to 2000 only for which they had charged my parents 4500. When i called the manager of service center, he mentioned that all this depends on part codes and at that time it was 4500. I questioned him how can price of a part reduce from 4500 to 2000 in a month to which i got no response. I am submitting a complaint here but not really sure how this can be resolved appropriately. Hoping to get the queries and concerns addressed by carrier midea india.