I am writing this email to express my deep dissatisfaction with the service I have received regarding the repair/replacement of my Midea appliance under warranty. Despite several attempts to resolve the issue, I have encountered significant delays and lack of proper assistance, leaving me with a malfunctioning appliance.
On 14.04.2021 I purchased a Midea 1 ton 3 star split Acfrom your esteemed brand, which came with a 1 year warranty on product and 5 warranty on Compressor. Unfortunately, after only 2 years o[censored]sage, the compressor of the appliance stopped functioning properly. As a loyal customer, I promptly contacted your customer service helpline and initiated the warranty claim process.
To my dismay, the entire experience has been extremely frustrating. The authorized service center failed to address the issue within a reasonable time frame, causing great inconvenience to my household. Moreover, they informed me that although the compressor needs to be replaced or repaired, additional gas charges would apply, which they claim are not covered under the warranty. This came as a surprise, as the warranty clearly states that all repair and replacement costs are to be covered by Midea.
I kindly request that you thoroughly investigate this matter and take immediate action to rectify the situation. My warranty clearly indicates that the compressor should be repaired or replaced without any additional cost to me, including gas charges. I believe that as a customer who has placed their trust in your brand, I should not be burdened with unexpected expenses for a faulty product.
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