| Address: | Chandigarh, Chandigarh, 160047 |
I have purchased 3 air conditioners in the month of april 2019. The next day a technician came to us saying he is from carrier company to install the same and they were got installed.
Now, two air conditioners out of three are not working properly and out of which one gave the problem of water leakage followed by giving the error p6 and cl and finally got dead/not working since 1 month.
For this concern, many calls were made to customer support. A technician came and said some part is missing and that's causing water leakage and now it's fine but the very next day the problem started again and our wooden furniture got damaged.
We did a complaint again and a technician came and said we will not touch the air conditioner but we guess the error is coming because gas is finished. Where in p6 error is related to hardware failure of the outdoor unit.
The case is forwarded to you for following concerns:
1. Carrier technician said we will not touch the air conditioner
2. Service centre people said that you have installed the ac from third party or the dealer, it will be installed again and hence it's installation is not in warranty and you will be charged for refilling of gas and reinstallation.
3. We told to customer executive that the carrier technician came to install the ac and we are totally unaware of the fact that he is from third party.in response he said you should gain some knowledge of the products before buying. How you allowed him to install. You should have learnt the rules of the company before buying.
4. A call came from service centre stating that you will be charged for gas refilling and reinstallation of the air conditioner. But the ac is in warranty period and hence no charges should be asked for.
In view of the above, this case is forwarded to you as the customer is being harassed and mentally tortured by your company. Inspite of repeated requests on customer care centre and service centers, no support has been provided. The technician from your company clearly refused to touch the air conditioner and asked for charges only after that they will touch the ac. Inspite of spending money on such a branded ac, we are suffering in the peak summer time. The goodwill of the carrier company is torned.
We request you to kindly look into the matter and provide the service/support from carrier at the earliest.
Vineet kumar
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