Carrier Midea India — Non-working (no cooling) of newly purchased AC

I had purchased window AC(1.5 tom Estrella Neo) from M/s KAY DEE sector 18 Noida(scan of bill enclosed) on 30.7.20

The AC is not working since installation(is not cooling), I had immediately complained the same to dealer, who had lodged complaint no[protected]

The service engineer had visited my house and inspected AC on 8th August’2020 and found it to not working.

It was informed that window AC unit shall be replaced.

Subsequently I had also raised complaint vide complaint no.[protected],[protected] and[protected].

Company's service engineer had again visited on 10th August and shot photographs of AC and promised that the unit shall be replaced shortly


The AC unit is still to be replaced.

I had complained several times on email but company is yet to provide firm date for replacement of AC unit