| Address: | New Delhi, Delhi, 110075 |
My window ac 1.5 ton is under AMC wef 01 Apr 18 vide cash receipt 920 and call no.[protected]copy attached).
A complaint no.[protected] was raised on 01 Jul and the AC was picked up on 02 Jul 18. The service center called me on 02 Jul 18 saying that the cooling coil has to be replaced costing Approx Rs 4000 + taxes and transportation.
When the AMC cash receipt was signed, the carrier engr had promised that AMC covers all repairs and parts except plastic parts. I was assured that AMC T&C would be given to me next day, which I have not been given till date.
Charging money after AMC without any T&C is totally unethical practise and does not justify AMC.
The service centre representatives have been extremely rude and coming from a supposedly world renowned company it is unbelievable and unacceptable.
It is requested that the AC be repaired and returned to me since it is causing unnecessary hardship on the blistering summer leading to Ill health to my family and increase of BP due to the callous attitude of your service staff.
Carrier did not inform me of the exclusions if any from AMC except plastic parts and this clearly constitutes deficiency of service. Being an Air Force officer dedicated to duty to the nation, it is not possible for me to run behind a huge company for my grievance nor can I afford the exorbitant and uncalled for expense quoted by your reps.
There is no point in carrying on with an AMC, if the carrier company continues to fool it's customers and take away their hard earned money.
It is requested that either my account may be repaired and returned immediately or it may be returned to me without repairs and the amount paid towards AMC refunded to me.
Further, it may not be improper to suggest that your employees are rude and sell AMC to unsuspecting customers by fooling them and withholding details.
The very fact that the AMC documents have not been given to me even after three months clearly shows the malafide intention of carrier company employees.
Group Captain Shirish Dhakate
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