Carrier Midea India — split ac 1.5ton outdoor fan broken

Address:

Jhansi, Uttar Pradesh, 284003

Dear sir, i was complaining for my ac outdoor unit fan broken since 25 days to carrier costomer care but no one responds not even there technician or an engineer contacting me... Complaint no.[protected] which was i filed on 10/08/2018. Every time i called there customer care executive they say they will contact me in 2 hours but no one call. I regularly called them daily sir.
Please help us.