| Address: | Gautam Buddh Nagar, Uttar Pradesh, 201301 | | Website: | www.carrier.com |
New product bought from authorized dealer in noida (Kay dee electronics) in april 2017. Cooling function halted towards end of july 2017. Lodged a complaint on 18th august 2017 with serice helpline number of the company.
Not a single technician followed upon the service request for next 10 days. Received an sms that service request number is cancelled due to duplicate complaint. I never had any other sr number.
Lodged a fresh complaint on national service hotline with same problem, and no technician visit was scheduled for 1 week. As a customer i had to follow up again and again. Sr again gets cancelled as 2 different technicians came at different points saying they are not sure of the problem.
Emailed service helpdesk on 11-sep-2017 for "complete replacement of this product". Only received automated response, nothing else till date.
Called gzb service area manager, who reopened the ticket and sent a technician, who said he will replace the defective part with original part and it will be a 3 days wait.
It has been 8 days, i have not heard from carrier, or manager, or the technician...
Called up twice on different hotline numbers carrier[protected] ; midea[protected], but customer service executives keep saying they are sorry for inconvenience, and my complaint has been assigned high priority.
Nobody from the company has followed up on this problem. Was this information helpful? | 
