Hi, May I introduce myself, Mrs. Meenakshi Vijay Shah, from Andheri- west, Mumbai, India.
We have purchased a Chevrolet Car on 12th Feb 2013, from the dealer Ashtavinayak Auto Pvt Ltd, Veera Desai Rd, Azad Nagar, Andheri West Maharashtra, India. Details of the same are given below:
Car: SAIL 1.2LS 13MT-PETROL-SANDRIFT GREY
Chasis / Vin: MA6SFDA2DDT001758
Invoice no:AST/FEB/12-12/17
Engine no: 10CXDZ[protected]
Registration no:MH02CV9676
As you are aware it is the monsoons in India around these months, and it being the first monsoon post the purchace of the car we are already facing the following grivenace.
1. There is water logging in the entire dicky as well as the back seats, esp the right side of the back seat. and once the water enters the car, it has to be manually removed.
2. Thus now the car sensor too is not functioning.
3. Apart from this major issue, the other prominent grievances which have been reported on several occasions and not been acknowledged are, air conditioning not working thoroughly, steering wheel is jam, car cover yet not delivered after 4 mnths...
It has been a week since the car is taken back by the dealer to check the faults , however not only have we not heard from them, we yet have to receive an acknowledgement that my car is with the them. Despite of continous calls from our end to them, we have been just being forwarded from one personnel to the other. From the sales to the service, back and forth.
There is a severe medical emergency in the family, which has been informed to the dealer, and we have been using public transport despite of our own car. Apart from the laid back service to look into the matter, we had also been refused another service car, whilst this one goes to the workshop to check for the manufacturing defect.
On Monday late night, the dealer finally gave us a service vehicle, however not functioning properly.
Under the given circumstances I refuse to take delivery of the above said car, and I need a replacement immediately, failing which I will be forced to approach the consumer court and media.
Sorry cannot end the letter with best regards, as I have none for anyone who does not do their jobs and are occupying position without responsibility
Meenakshi Shah
+91 [protected]
Was this information helpful?
Sudheer
+91-[protected]