[Resolved]  Chevrolet Sail Uva Car — Behavior of Sales Staff

Address:

Ahmedabad, Gujarat

Dear Sir,

I regret to inform you that I am very disappointed with behavior of Mr. Kiran Thakur at S. G Highway branch. Pls read below what happen……..

I went to SG Highway Chevrolet Car Showroom to book New sail UVA Basic Model in petrol (Grey Color) on 27/03/2013 Dhuleti Day on that day Mr. Kiran & Mr. Nitin was committed to me that we have said model in stock and can deliver on 29/03/2013 if you give us full amount cheque. So I paid them full amount cheque on same day to ensure I get delivery on 29/03/2013. second day I went to Chevrolet office to submit my document (address proof)at that time on second day Mr. Kiran said the car is not in stock you have to wait for 10-15 days more and also you have to pay Rs. 10,000/- extra due to price rised on Car TAX. I told him why I have to pay Rs. 10,000/- extra as it’s your wrong commitment and also you took full amount cheque from me before price rised. But Mr. Kiran Thakur was not agree any return me my full amount cheque and told me that I can’t do anything you can cancel your booking we don’t care. I was totally shock & surprised that Chevrolet sales guy doesn’t care for Rs. 5 Lac (As we all know that Rs. 5 Lac is not small amount) also his behavior with customer is totally not acceptable at all. So finally I reached to Mr. Sirohi (GM of Chevrolet SG Highway) he understand my situation and committed that I will book your car and at old price and will deliver on 25/04/2013. I appreciate his help. However I call Mr. Kiran Thakur on 25/04/2013 to know status of delivery and before he talk to me he hold my phone and talking with his internal Colleague with using bad words that ek chootiyo customer chhe kyarni gand mare che (I Have phone recording and I will take this in Consumer court because this type of behavior I have never seen in my life and not acceptable at all. I will take strictly action against him and your company.)after their internal communication Mr. Kiran said me that still we have no stock and we are not sure when we can deliver your car we can’t do anything for the same if you want to cancel you can cancel your booking.

I do not understand how Chevrolet sales person can talk with their customer like this it’s very shameful. I think there is no value of senior person or GM in Chevrolet that’s why Mr. Kiran can talk like this with customer. If Chevrolet will not take this action than I am sure that in future Chevrolet sale will down just due to bad behavior of sales staff like Mr. Kiran Thakur.

I hope above massage you understand well and take necessaries action against him on priority.

Also let me know final date of delivery of my car as I have already broken Rs. 5 Lac FD before 1 Month just because of your sales person wrong commitment.