[Resolved] Cars24 Services — Amount for

laveena_42

from Mumbai, Maharashtra

Jul 11, 2022

Address:

NIBM

HELLO
I sold my car VW to Cars 24 on 30/06/21 An amount of Rs.10000/-was held back, to be released after RTP Peshi which was to be held at siliguri according to cars 24 on 18th oct 2021, i got a call on 17th to land in silliguri ( WEST BENGAL)from maharashtra and due to covid i refused the same AND WAS TOLD WILL BE GIVEN 2 MORE ATTMEPTS IN FUTURE FOR THE SAME

Firstly NO appropriate response is received ON CALLS / MAILS SMS from CARS24
however we tried to connect with them once we got the info our car was transferred through VAHAN
and immediately contacted them via mail asking why we were contacted for the transfer after oct
now they refusing to release our 10000/- though the car is transferred 550 kms away on Kolkata address somewhere not Siliguri
we know that cars 24 has no proof of transfer done in Siliguri also and had no appointment taken there since we enquired in Siliguri too
however we need the amount to be released, pls help

this is the mail we received on oct when we got a call 2 days earlier on 16th to reach a state far away from us in covid, how come the mail states we may be required to be present when we confirmed another date

[protected]@cars24.com
Tue, Oct 19, 2021, 6:13 PM
to me

Dear Sibananda,

We have received a request from our channel partner regarding the Party Peshi for your VOLKSWAGEN, POLO, Party Peshi is a statutory requirement that might require your presence at RTO for ownership transfer.

The channel partner might call you shortly with further details regarding the process. We request your cooperation to facilitate the transfer. The holdback amount will be released within 7 days of completion of Partypeshi.

Please feel free to contact us directly at [protected] in case of any concern.
Sincerely,
Team CARS24

This is system generated mail. Please do not reply to the same.
It is outright harassment from CARSTF that not only they have not honored the RTO Peshi appointment but now forfeiting the Held-back amount of Rs.*****/.

Because of this highhandedness and coercive trade practice, I am approaching Consumer Forum with my complaint for readdressing of my grievance

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Aug 13, 2022

Complaint marked as Resolved

CARS24 Services customer support has been notified about the posted complaint.

Verified Support

Jul 13, 2022

CARS24 Services Customer Care's response Hi Laveena! We're sorry to hear that. We'd like to learn more about your situation and what exactly happened. Please share your detailed concern along with your appointment id and registered mobile number at [protected]@cars24.com so that we can assist you better.