CARS24 Services Complaints & Reviews

I have sold my car (MH14CC7634) dated 17/04/2022 at Dehradun office of Cars24. During the selling process staff was cooperative but after selling my car to cars 24, whenever I am enquiring on the transfer status, there is no response. In-fact they can call me for any support needed from my side. The overall experience of Cars24 is not very good since beginning of proposal.
There is no as such single point of contact for updation of your vehicle after sale to cars24. While multiple people will contact you but when you need any update they will simply ask to contact other deptt.
With this intent of response from Cars 24, I am logging a complaint to consumer forum for solution.
Thanks,
Gagan Shree Agarwal

Hi,

We had home inspection scheduled for our car this morning and it was done in 8:00am - 10:00am slot.

Till now we haven't received the quote or any response.

Kindly reply asap.

Appointment id : [protected]

Hi Team,

This is you to inform that, I purchased Volkswagen polo KA02MJ7055 on[protected], but the insurance policy has expired before I purchased it, so I requested Mr Rajeev who was taking care of this process for me, but he was not able to fulfill my request, so again I only purchased compressive b to b insurance on acko, again I tried to contact Mr Rajeev through chat so he promised that it is going to reimbursement, but he could n t make it out, now he is giving very poor response only because of he is not working in cars 24, I had issues with electric and clutch plate also but he was u stable to fulfill my issues, I am going low by this response.

i had a conversation with cars24 team they took so many days to replay back and finally they are telling me to they can t make it done due to late date complaint, till 18 months i was having conversation with Rajeev sale executive.

I am requesting you to please do reimbursement of my car insurance and do the needful as soon as possible.

Note : please find the attachment of invoice of car, new and old insurance of car, conversation with Mr Rajeev.+[protected]

This is in reference to the inspection of my maruti suzuki wagonr. The person came and checked the car and thereafter I have not received any call regarding price which they are providing. I have even tried to call them many times but everytime when the call is forwarded no one receives it....

My experience regarding selling my car was horrible and the process was fully autocratic and a hoax. I was given a quote of Rs 1, 10, 000 for my 2012 Ford Figo and after multiple calls regarding fixing the deal at the price I was provided a tentative date of pick up of my car. One day prior to the pick up the service representative communicated that he was unable to freeze the deal in their system since he was on weekly off. On the scheduled day of the pick up they reduced the price and said that it the best deal they could offer. Rude staff and lies and treachery all along should be the motto of this company. Instead of cars24 they should name the company cars420. Will sell it to anyone but this dishonest set of people. An ordeal i will remember.

Dear Team,
My Name is Ravi Kumar I purchased the bike on the date 24/09/2021 built classic.
Now i have facing issue with bike not started, vibrate front wheels .
Today I visited your authored service center at Sec 51 Noida India Auto service.
They have told me for this work you have to pay Rs.4500 .i[censored] pay I will.start the work, other wise u can go any were.
Then I talked with customer care agent, agent also told me currently we have not dealing with bike .
I want it request you to please help me and refund my money .

Hello,

I was informed that 10, 000 rs can be refunded back to me and there is no issue by Mr Faraz from Cars 24([protected]). There will not be any requirements for physical visit at Party peshi. Now I am in Germany for work and will not be able to fly to India. Also I am not able to call on toll free number of coustomer care.

I got the message that10k rupees has been forefit. Now what is the issue why is forefit being done?
Please find the documents attached for more clarity of deal and party peshi will be handled was told by Mr. Faraz, this can be asked from him.

This is not OK that after comitment we are turning back.
Please process the refund as soon as possible.

Regards,
Nitin.
Whatsapp no[protected]
email: [protected]@gmail.com

HELLO
I sold my car VW to Cars 24 on 30/06/21 An amount of Rs.10000/-was held back, to be released after RTP Peshi which was to be held at siliguri according to cars 24 on 18th oct 2021, i got a call on 17th to land in silliguri ( WEST BENGAL)from maharashtra and due to covid i refused the same AND WAS TOLD WILL BE GIVEN 2 MORE ATTMEPTS IN FUTURE FOR THE SAME

Firstly NO appropriate response is received ON CALLS / MAILS...

Payment not completely received

[protected] Appointment ID, party peshi amount not released till now.

Complained in toll free number for 2times. No such response.

We have went to the RTO and physically signed the necessary documents and RC Transfer is done on 22nd Jun 2022. We were supposed to wait for max 7 working days. Today is the 15th day still the hold back amount of Rs 10, 000 is not credited

Horrible experience buying Toyota Corolla Altis from Cars24 in Pune.

1. Zero post sales service with no communication after full payment.

2. Wrong information shared about the car as it was a complete repaint car / accident car.

I clearly told the sales rep to get the car on 1st July as if you getting the car for delivery.

He was supposed to reach at 10 am after following up he told me he will reach by 130pm as he is getting the car cleaned. Sales rep reached at 3 pm and car was in a horrible shape not from outside but more from inside.

AC wasn't working, auto lock battery was down, the front grill was cracked, I gave car for detailing and they showed me a bad repaint splatters on the car.

I have now spent a bomb on detailing and got new set of speakers in the car.

I tried to follow up with Bhavesh Yadav (Territory head - West India) but he could not help sending the second key of the car in last 3 days nor get back to me why I was lied that Cars24 deals in clean cars.

This is absolutely not acceptable. I have taken all the pictures and will share a little more elaborate link soon

Hi,
I sold my Hyundai Fludic Verna 1.6L car to Cars24, Chennai - Nolambur branch on 18th May'2019. More than 3 years over, still RC transfer is pending.
I have send more than 100 mails. Even escalated to owner of the company, but still no response came. Fed up with continous follow up.
Need to take legal action of false claiming and mental hindarance.

I have booked a inspection on 2nd may for my Maruti800 car 20 years old.
After an inspection of car & documents, I got the deal of 20, 000 for which I have agreed & got the terms & condition documents for the deal closure.
I recieved the docket called teams and conditions page 5 of 5 sr. No. 10 there was details of scrap car " In case of a scrap vehicle, the Customer acknowledges and accepts that CARS24 shall be competent and possess all rights to call upon the Customer for any statutory or regulatory formalities and Customer shall cooperate for the same. Customer acknowledges that he/she shall be responsible for collecting the chassis plate of the Vehicle from CARS24 regional support center within 45-60 days of the delivery of the vehicle. Cars24 shall not be liable to provide the chassis plate in case of any failure to collect the chassis plate within the specified time by the Customer and the Customer shall be solely liable for any consequences arising therefrom"
After reading this I called &had a telephonic conversation with the executive Mr. Prashant Patil stating that the condition for scrap is not correct as scrap of vehicle has to be done at regional rto with the process of vehicle deregistration.
The executive Mr Prashant Patil said "sir pls don't worry that condition is only for scrap vehicle purchase, your vehicle is with valid documents & not a scrap vehicle, your vehicle will not be sold on scrap basis. (Call recording available)
On this conversation I clearly told him if cars24 will sell my car as scrap than I will not give it to cars24.
Again he told the same line.
Depending upon the telephonic conversation & his agreement for not selling the car on scrap basis I locked the deal & sold the car to cars24.
After 15 days I got call from cars 24 stating that "sir we have sold your car so pls collect the cars chassis plate as the dealer has scrapped the car.
For which I was not agreed form the day 1.
I have escalled the issue to Mr. Aamir & Ms Anu Sharma.
Still no response from the team

I bought a car from cars24 10 month back n loan is also from cars24 that time car cost was 9.65 lakh I make a down payment n approx 8, 65 was loan amount from day one car was giving me problem like there was noise from the car body chassis n dashboard n broken Center view mirror n many more I mail to team n ceo of cars24 but no joy infact once they have taken my car for -5 days but return bank to me without any work n now I was so fed up That I want to sell my car I approach car24 for buying the car now I come to know that car was accident car which sold to me as non accidental n they offering me price of 4.85 which half of the selling price now don’t u think it’s cheating at ever corner which cae deprecate 50 percent in 10 month

I sold my car to Cars24 almost 3 years ago and have contacted them several times but they are not transferring on their name.
Please find below details:

Model: Maruti Suzuki Swift
Sale date: 12/08/2019
Car no: DL2CP5460
Appointment ID: [protected]
Sold at: Cars 24, Dwarka, Delhi

PFA screenshot of Cars 24 website. even they are showing that it never got transferred till date.br...

I gave my car on 13 june to repair under cars24 warranty. They said they will do repair under warranty cover only. But today July 1st it means 18days still my car was not delivered. When i reached their CUSTOMER care they are not solving just saying to 24 to 48 hours. Bloody shameless and moral less robots are working in this company. My car is my INCOME source no reply to mails, not solving through phone and whatsapp chat. Waste fellows lazy ###.
Beforw this i was a great fan of cars24 but i lost it. Bloody worest company.

My car - New ford figo
Bought on 23rd January 2022
M. Vedavyasu
reg mail [protected]@gmail.com

Dear sir,
I extremely sorry to say but very bed experience with your couliges jaimin to negotiate my car valu they difference approx 25000 with 2 min talk how can coustmar trust you my details as bellow pls do something.

Hi Jignesh Varia,
Please share the Price Code C24-8603 with your CARS24 consultant at [protected] to get the price for your car.
Team CARS24.
Also my car no.GJ18AH9391.

I didnt applied any loan or any credit ... but i see a enquiry of loan in cibil, Because of that complaint my cibil get affected badly so please remove this enquiry immediately from my cibil

I have purchased car from cars 24 on 5th June 2022 and after 20days used cars and engine oil leakage automatically without any damages
I have raised complaint on 24th June but till date no solves this issue

Iam writing this because o[censored]nethical /unprofessional behaviour from your retail team at Greater Noida branch .We had approached this branch for selling our car on 20/06/22 and after nearly 3 hours of waiting a price was offered and after the agreement a transaction agreement form was given to us with assurance of the deal to complete within 3 days. After 3 days the executive named Mr Amrik gave us a call and said some discrepancy in capacity of the veh has occurred in RC transfer so we will have to approach the RTO /he also said reg cancellation of the transaction he had assured us .The transaction form clearly mentions that during RC transfer party physical presence is required and that only Rs 10000 is held back from cars 24 till resolution of the transfer from RTO.However here in this case they weren’t even ready(even when the party was agreeing to visit the RTO for the minor rectification) to hold the transaction despite agreeing on the price and deal form .The executive straightaway asked for refunding the token money .This clearly shows that their agreement/Transaction form and entire info /assurance to the customer is false and full of lies and nothing else .
Despite assuring cooperation reg RC transfer at RTO, i[censored] can’t hold your word, there is no value of your written agreements also then STOP WRITING THE SAME ON YOUR SITE & STOP FOOLING THE CUSTOMERS PLS.