CARS24 Services Customer Care
CARS24 Services Pvt. Ltd.
Customer satisfaction rating: 79%
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COMPLAINTS

CARS24 Services Customer Care

CARS24 Services Pvt. Ltd.

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Address
Plot No. 120, Industrial Area, Sector 44
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

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Customer satisfaction rating
79%
Complaints
245
Pending
12
Resolved
189
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

CARS24 Services Complaints & Reviews

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Cars24 Services — nagole lb nagar branch

 Mubba on Sep 19, 2019
Hello there as i came today for appointment to nagole lb nagar branch as there is no proper support from executive akber as he told that owner must be there while bidding as per my information to you that my father is owner of the car after bidding if the deal is okey i will call to my father but spoked rudely as he said that you go and complaint to higher authorities i don't bother about it this the way you guys calling and taking appointment while going to place there is no proper response and nothing worest service i have ever seen......
Complaint comments  Read comments Complaint category Car Dealers

Cars24 Services — rs 10000 forfeited in the name of party pesi

 agurujee on Sep 17, 2019
I have sold the my car to cars24 at their anna nagar branch chennai. They withheld 20000 at the time of sale saying since the vehicle is registered in other state they will pay this amount in 48 hrs post confirmation from their operation team based at their head office. But now they are refusing to pay 10000 in the name of party pesi and have written that they have given multiple reminders which i never received....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Cars24 Services — harassment on rc transfer

 [email protected] on Sep 17, 2019
It looks like this is my biggest mistake to bought a care from cars 24 its been 4 months & company havn't done rc transfer as yet after paying 4000 to company & 4000cash there agent.

Person who made this deal doesnt pick up his phone whole day i trying his nos. But they don't bother as they got money.

Would suggest everyone not to buy car from them....
Complaint comments  Read comments Complaint category Cars, Vans & SUVs

Cars24 Services — showing major accident car without informing & not refunding agreed service charges

 KDPrasad on Sep 17, 2019
I have shown creta car by cars 24 with their inspection report with 4 & 5 stars with premium price. Car was shown in night & it was appearing good condition with low mileage around 11, 000 kms. They assured me this is best car & highly rated /certified car with buy back guarantee. They asked me to pay immediately token amount rs11, 000 to seller & also asked me to pay rs 10, 000 immediately as their charges informing me that this car is with buy back guarantee. Later they informed its not with buy back guarantee as per their system. I requested to check with mechanic & agency service history which...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Cars24 Services — rc transfer not done even after more than 2 years

 shrias1 on Sep 13, 2019
I sold my car at the indirapuram branch in march 2017 and was told the rc transfer would be done soon and details shared to me by cars24. Even after more than 2 years now, it has not been done and the car shows in my name. I got a ticket created through the customer care representative on 11th september but it was marked close without resolution. This is completely unacceptable and against why i went to cars24. Just by pitching mr dhoni for your ads will not help if the service offered is like this. Please get the rc transferred asap and share the details with me....
Complaint comments  Read comments Complaint category Car Dealers

Cars24 Services — with in 6 months 3 to 4 cars return to cars24

 Dinku Din on Sep 10, 2019
Good evening sir/ madam
I have member of car24 has for the past one year. I have taken 12 cars for them each an every cars i have faced lot's of problems from cars24 & 3 to 4 cars i have returned back to cars24 mismatch report & flood cars. If the dealer down the mistake means the cars24 will debit around 5000 to 10000 rs to the dealer, but if you're side down any mistakes there nothing been debited & after cancellation the car refund amount will credit after 3 to 4 day even 5days super company policy

Thanks & regards
Dinku...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Cars24 Services — poor service

 hirok.chowdhury on Sep 9, 2019
[23/08, 20:47] Sengupta Car 24: https://www.cars24.com/buy-used-Hyundai-Grand-i10-2017-cars-New-Delhi-[protected... /> [24/08, 15:10] Sengupta Car 24: Cars numbe
I have purchased this car through Car 24, have made full payment 1on
4.9.19, the car I have purchased, I have brought on the same day, days, first I was told that Rs.8000.00 deposited by me on24th Aigust, in the I was asked again to deposit 4000.00 AS REGIISTRATION FEE FOR GETTING THE CAR TRANSFERRED IN MY NAME, about this I was not told before, , which I protested I was not told anything, on sheer frustration I told to...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Cars24 Services — rc not transferred

 [email protected] on Aug 27, 2019
I have sold my ameo car dl12 cl 0559 to cars24 at janakpuri branch on 23 may 18 but til now rc not transferred. It is showing on my name even after one year. I have checked it on govt website. As per their policy rc must be transferred within 45 days but its more than one year gone but till now rc has not been transferred. So pls help me in this matter. Thanks...
Complaint comments  Read comments [1]Complaint category Car Dealers

Cars24 Services — the cars 24 : deceitfulness + self - styled what makes sense...? not that much ignoramus... not yet!... the cars 24

 Anand Verma1987 on Aug 27, 2019
The cars 24 : (Allow me to introduce first... What we are being told so far!)

• this is the way or a platform to sell and buy a car, so that you can get the price you want in one visit.

Deceitfulness :

• they cheat with you and you don't know it is in the beginning

• they confuse you constantly... You should also know... How they’re do it :

1) first of all, they will tell you the importance of your possession and their own side

2) whether they have any person or not, but still you have to sit in huge...
Complaint comments  Read comments Complaint category Other

Cars24 Services — refund my money

 Poojitha k on Aug 26, 2019
We had booked a home inspection by paying rs.299 on 8th july 2019. It was paid online through debit card. The cars24 service person called and informed us that the customer has to complete all formalities required the rto inorder to scrap the car and that he won't be visiting for home inspection. He promised to cancel it and get us our refund. The next day i called for refund status and found out he never informed them about him cancelling the home inspection service. They said they will refund within 15 working days. Did not refund. Called again said 2-3 working days. Did bot refund. Called again....
Complaint comments  Read comments [1]Complaint category Car Dealers

Cars24 Services — rc transfer

 Pranav2424 on Aug 25, 2019
We sold our maruti suzuki dzire vdi in oct, 2018.
It has been almost 1 year now and we are still the owner of the car and someone else has been driving it with our name.
They have a policy of 45-60 days but they are nowhere seen to follow their own policy.
We have tried calling every office, every number but no one is helping us and we are scared that if the car gets used in any crime, we will land in trouble.
We visited the dealership through which we sold our car many times but they don't even have time to listen to our problems.
They are only suggesting to...
Complaint comments  Read comments [1]Complaint category Car Dealers

Cars24 Services — refund of token money

 Sehgal1909 on Aug 25, 2019
I booked hyundai i10 2011 model with cars 24 last week (Aug 17, 2019) and paid token amount of rs 20, 000.

Yesterday (Aug 24, 2019) afternoon i went to take delivery of my car and found 2 additional issues which were not earlier (Stiff clutch, driver window side motor not working). Also since these 2 issues were not earlier at time of token and was not mentioned in their online published inspection report.

Raising a request yesterday to the relationship manager mr. Arpit[protected] on which he assured that this will be rectified and you come tomorrow (I. E., 25...
Complaint comments  Read comments [1]Complaint category Car Dealers

Cars24 Services — rc is still not transfer

 uday dwivedi on Aug 22, 2019
Hi team,. This is uday narayan want to inform you that i have precured a vehical on 20th june19 (Dl3cbu2526) which should be transfer on my name before 45days but i am still waiting for the same even after submitting my all documents.

Could you please let me know what's going on. Please reach out to me for any other relevant information.

Regards
Uday
[protected]...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Cars24 Services — false commitment about refund never pick calls

 Kshatriya duggal on Aug 20, 2019
From car24 ludhiana branch i select car I give them token money of 15000 they didn't give me receipt that time and after one week i got receipt of 15000, afterthat they never picked my call from one month they promise you will get refund i have all call recordings but they ruin my time and never pick call.worst ever service, false commitments.i have also called customer service many times but never get response...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Cars24 Services — rc transfer and payment

 amit.tyagi2986 on Aug 20, 2019
Worst service by cars24. They are advertising as hassle free rc transfer. I sold my car on 24th july and cars 24 has hold my 10000 rs. Still rc not transferred and they wants time for 45-60 days for rc transfer and returning my 10000 rs.
No transperancy.
Gurgaon centre representative harish chandra didn't imformed this 5 year procedure of rc tranafer and not responding on call now...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Cars24 Services — didn't received my full car payment of santro xing dl8c 8416 [Resolved]

 puneet solanki on Aug 19, 2019
Mohita working as sales manager in your cars 24 branch near rohini west metro station dealed my car and priced my car at rs 120000 but i only received 110000 its been over two month now but your sales manager mohita and akshay have been neglecting my call and did not talked to me properly and in non ethical way that i am afraid to visit the ahowroom again please help me out
My car is registered under my name mrs SARLA DEVI
Contact no. [protected]
SANTRO XING 2013
DL 8C 8416
PRICE PROMISED 120000
PRICE RECIEVED 110000
BALANCE 10000
DEALING MANAGERS...
Complaint comments  Read comments Complaint category Sexual Abuse

Cars24 Services — car sold on cars24 but not received payment after 1 month

 SaikatRay on Aug 17, 2019
I sold my car in cars24 jadavpur branch on 12-july-2019. The appointment id is [protected]. The car price was estimated to be rs. 1 lakh and 60 thousand. I was promised, after delivery of my car, i will receive the payment within 2 or 3 days. I delivered the car on 15-july-2019. I'm yet to receive the payment even after 3 weeks. I have followed up with cars24 multiple times. I have raised a ticket in the customer care support on 01-july-2019 with my concern. So far i haven't receive my money, neither anyone from the cars24 has reached out to me to explain why the payment was not made. I have followed...
Complaint comments  Read comments Complaint category Cars, Vans & SUVs

Cars24 Services — rc transfer not initiated even after 45 days [Resolved]

 Sax Sax on Aug 14, 2019
I sold my Wagon R car through Cars24 on 21-Jun and paid Rs 3000 service charges on 22-jun. As per the representatives of Cars 24, they have mentioned that they will take care of RC transfer with additional charge on Rs 2000. Accordingly, I was asked to pay Rs 2000 on 24-Jun and submitted my original RC on same day; I was promised that in a week's time, they will take care of it.

Meanwhile, a month later, I bought a new car and when the dealer checks for any vehicle in my name, they found that wagon R is still in my name and yet to be transferred. Since I am buying my new car through...
Complaint comments  Read comments Complaint category Car Dealers

Cars24 Services — I was cheated about car inspection report & expert verdict

 Nimesh kumar solanki on Aug 14, 2019
I purchased a car skoda rapid through cars24 on 28th july 2019. As per your people and saying, i trusted the report you mentioned on your website about the car health and condition. However, i was cheated by your people as the car health was found completely different then your report says. I'll attach all the screenshots and pictures for your reference.

I took that car on saturday (3rd aug 2019) to skoda service center in gurgaon. They checked the car and found defects which you people never mentioned in your report.

Let's look on some main points:

1-...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Cars24 Services — appt id: 1125810211 - cars24 finance team not aware of loan foreclosure process - icici

 Saurabh Saxena on Aug 13, 2019
I sold my swift car on[protected] and i got the whole amount in my account on[protected] except rs. 20, 000 which they kept on hold and assured to return after they get the noc from bank (Icici). I had 3 emis left with the bank and cars24 asked me some documents and they made a payment against my loan account number on[protected] which was due to bank as emi. Cars24 made an online payment for this but sorry to say finance team of cars24 was not aware how to foreclose the account. They just made a payment without knowing which head the amount should be paid.

I visited the icici branch...
Complaint comments  Read comments Complaint category Loans

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