CARS24 Services Complaints & Reviews

I have not received RC transfer confirmation for my hyundai i10....

I purchased a Ford Endeavour based on a PDI report issued by Cars24 on 19th August 2025, which stated that the suspension and mounting were in perfect condition, and relying on this expert assessment, I finalized the purchase. However, after purchase, an independent workshop (Sai Automobiles, Shahdara, Noida) inspected the car and found major defects, including torn suspension arms on both front sides, shock absorbers in extremely bad condition,...

RC transfer pending from Cars24, sold our car on 8june 2023. I have seen other cases online where police arrived on sellers house as RC was in his name, Transfer the RC asap to your own name. Car number : HR05AT2848.
Do it asap or we will need to take extreme measures....

Hi,

I recently bought a Renault Duster 2018, diesel Automatic KA from Cars24, Gandhinagar, Bangalore in July 2025 for 6, 94, 672'- booking ID 1BB4D7. However, I returned back the vehicle within 10 days as I didn't like the car and the ownership was not transferred. However, the car was valued at a lesser price of 6, 16, 660 and a service charge of 7000/- was charged twice for a matter of 9 days and 165 kms only driven....

I paid for car inspection of Rs 588/- to you but you failed to sale my car No. MH-47 Q 8088 Hyundai creta 1.6 vtv sx plus automatic Petrol car. I have reliable source to sale my car and it successfully sold it. I humbly requested you that please pay my amount as you promised it in your terms and conditions...

I Have booked for xvu 300 w (o) model for 9.59 after some price drop in the cars 24 app. I have connected with one of the sales person and enquired about the price drop. They said yes there is a price drop and you can get max price including service cost, rc transfer and insurance at the final price of 993000. By trusting all these words Paid the token amount of 25 thousand rupees. After token amount paid I can see more 50k were added to...

I sold my car to Cars24 in Mars and RC is still not transferred, i have been following up with them since July 24 2023,...

Have it documented on mail from your salesperson that we dont have to visit the RTO for peshi in up if we give up 10000 INR.Now we are getting calls to visit Bareilly RTO.Please note In Up i could have sild car for 30k higher but i found it convinient to sell it here and the girl promised on mail that our 10000 will be forfieted and car will be transfered.We were committed that the car will be transfered in new buyers name.my car is up25bn8995...

Hi,

I had purchased a car on 18 april 2025
Mg hs 2023 model

Before purchase I salles team confirmed with me that the car is in manufacturing warranty and the app also reflected the same and cars 24 also provided me NOC to transfer the manufacturing warranty to my name..
Wher as I visited the mg agency it was found that the previous owner had missed one servicing so as per their policy the manufacturing...

I had sold a car through CARS24 in December 2024. A loan was active on the vehicle at that time so, I settled that loan and sold the car, however, since NOC is processed after 15-20 days, an amount of Rs. 5000 was holded by your company in lieu of NOC, though I provided No dues slip duly signed by the bank.

After receiving the NOC from the bank after 15 days, I called your executives on [protected] and [protected] to collect...

Brahmaiah

Address: Cars24

I handed over my car for scrap to Cars 24 on 17th feb 2024. After multiple follow-ups, the Cars 24 team is not providing the chassis plate, certificate of deposit, and scrap letter, which the Cars 24 representative agreed to provide through their operations team. I have already raised this issue with cars24 customer care.

below are case registration details
br...

Vehicle No BR 06 CK 9089
mobile no [protected]
challan paid on 26 march 2025
faild on 27 march 2025
but not yet recieved

hello sir
refund not receive yet
if money refund from your side then provide me refund id 
transaction id share me details 
refund after 1  month not receive yet 
help me 

We sold our car Maruti Suzuki Eco (CG 04- JF 4592) to Cars24. We were promised a selling rate if INR 130, 000, we were paid 120, 00 while selling the car and were promised INR 10, 000 during party peshi. However it's been almost a month and the RC transfer has not taken place, and our money is stuck. Need help.

I have got my car inspected with Cars24 and post initial hicup an auction was run today and I got an offer for 102K which I accepted however when I contacted to get clarity on further process I was told by concerned executive that ignore that price as auction is still going on and after that I was shared revised offer of 76000 which is clear breach of trust and unprofessional as when an offer is made and accepted it is binding normally. br...

Respected Sir,
I sold my car Santro UK 07 W0664 to cars 24 in Dehradun in August 2024. I have received payment but not received the scrap letter / certificate.
I have purchased new car and visited RTO Dehradun for granting the benefits as per govt order on scrapping old car. Which they denied asking for a scrap certificate/ letter of the car. For which I visited Cars 24 Dehradun branch on 13 Jan25 but did not get it, they told...

I sold my car (Maruti Alto) to Cars24 on 25-Jan-2020. They promised that everything will be taken care by them on time. But more than 4 years 9 months are over. Still RC transfer status of my car is pending and showing my name as owner.
I am in touch with them through email. But they are not giving any concrete answers to my concerns. Only thing they are saying that their dedicated team actively addressing my concern. This is very...

I sold my Renault Duster (AP28DT6871) to Cars 24 in the month of January 2023, and I still find that the RC is on my name. I called your customer support multiple times and was informed that the RC transfer would happen within 6 months (max). The customer support also mentioned that in case the car is not sold by July, then the RC will be transferred to Cars 24. They didn't transfer in spite of regular follow-ups.

After...

I sold my car thru Cars24 Tathwade, Pune on 31st July 2024
While taking tthe car, I had one challan of Rs 2000 for which the outlet representative asked me to pay Rs 4100 to their RTO agent including his charges. I paid this money.
Despite of this, Cars** withheld Rs 2000 while making payment to me.

Their RTO agent who I transferred 4100 has till date has not cleared the challan. He and Cars24 outlet members do not respond to my calls and messages. The customer who bought my car is following up with the cars24 agent as well without any success. Unless the challan is cleared they cannot get my car transferred in their name. So right now the car is still in my name and is being driven by the customer..

It has been more than 5 months when i have sold my car and according to the policy of CARS24 my chassis plate to be shipped after 2 month of car selling oeriod i have waited for 2 months noe from last 3 months I am telling them to deliver my chassis plate but they are not getting it delivered to me and make laim reasons and giving the automated replies....

Dear Cars24 Team,

As mentioned above, we have purchased HONDA CRV 2.0L 2WD MT, KA22N7529, App ID [protected] and sold this car to our customer.

ISSUE:-
We are unable to process RTO work due to Manual NOC was issued from Belagavi RTO to Bangalore RTO but not mentioned in the app, also the seller is not available for partipeshi. We have returned Original RC, NOC, and setforms to Cars24 employee Mr.Dhananjay fot RTO process, since 3 months nothing has been resolved. RTO Agent Mr. Veeresh.

We want an immediate solution for this issue or else we will return this car to Cars24, kindly refund the amount.

Note:-
* Nowhere mentioned in the App NOC was issued, based on that report we had purchased the car, we have taken a screenshot,
* We have sold this car to our customer, If the RTO process is getting delayed from you, if vehicle met with an accident we & our customer are not responsible for any kind of legal consequences.

Kind Regards
Mohammed Sameer
[protected]