CARS24 Services Customer Care
CARS24 Services Pvt. Ltd.
Customer satisfaction rating: 78%
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160
COMPLAINTS

CARS24 Services Customer Care

CARS24 Services Pvt. Ltd.

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Address
Plot No. 120, Industrial Area, Sector 44
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

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Customer satisfaction rating
78%
Complaints
160
Pending
7
Resolved
123
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

CARS24 Services related photos (20)

CARS24 Services Complaints & Reviews

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Cars24 Services — deal cancellation

 visha jaiswal091292 on Apr 15, 2019
I visited cars24 yesterday where I was offered a price of 168000/- for my car, I got the best offer from other dealer giving 190000/- now I want to cancel my deal but they are asking for 5000/- as a penalty charge.

Why should I pay this give me the best price I will go with the deal.

Also the behaviour of the branch person was pathetic, worst services cars24....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Cars24 Services — damage my car by mr. khusager.

 Sonu dhingra on Apr 15, 2019
Dear team
My. Name is Deepak, today my appointment fix with ur branch Car24 at Rohini West branch. Car evaluator name of khushager. Apponment I.d. [protected]..Name of Poonam dhingra..
Issue is. After all inspection done by khushager nd driving my car and stand in the parking, I was shocked, seen my vechile from bac side door (deggee) was fully damage at the of park. And Mr. Khushager accept of damage..coming times 11:15am nd no reply till 3.20pm. From any budy. Mr. Lalit not cooprate, always asking baat ho rahi hai...I'm fool. Hole day waste..very poor services..Mr. akshay cooprate...
Complaint comments  Read comments Complaint category Cars, Vans & SUVs

Cars24 Services — for finding detail mismatch

 Gopalag1234 on Apr 12, 2019
I m chanal partner my id is 62853 i won a wagnor car (Appt id [protected]) in auction when i take the dilivery i inspect tha car then i see car sterio changed to those auction photo and stepny tyre changed and diggi shoker is not working and all car chesis was rusted its not mentioned in detail then i fillup imb and i return the car but my amount not return in my account....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Cars24 Services — car inspection and its valuation

 kbadakh on Apr 12, 2019
Taken near about 2 haours for car inspection, used near about 2 liters of petrol of my vehicle during inspection, after doing this all they given me very lowest valuation for my car.
They frustrated me by giving too low value of of my car and wasted my money and time. They making people only foolish and making fraud.
My inspection id was:[protected]...
Complaint comments  Read comments Complaint category Car Dealers

Cars24.com — ownership of the car sold to cars24.com in oct 2016 still not transferred

 Roopesh.radh on Apr 11, 2019
On 09-Oct-2016, I sold my A-Star with registration number [removed] to Cars24.com.
Till today the trasnfer of ownership is not done.

I have sent emails and got response that NOC is issued BUT transfer is not done.

As per the Supreme Court order, updating the records (RC) is mandatory after a vehicle sale.

Request Cars24.com to look into this matter on priority and transfer the car ownership from my name. This is creating significant mental trouble to me.

Appointment ID : [protected]
Car Reg # : [removed]
Sale Date :...
Complaint comments  Read comments Complaint category Car Dealers

Cars24 Services — payment not received and the sales aren't answering

 SameerKN on Apr 9, 2019
I sold my honda city on 7 april 2019, handed over the car on 8th april, i was promised that the payment shall be received as below

3, 51, 000 on 9th april latest by evening
25000 as noc held back (Though i submitted by original noc)
10000 as challan peshi (Something related to rto)

So far i have received only 1000 as token. And to make it worse the sales lady is not answering my calls, not replying to sms's. Somehow it has adding to the frustration level.

My appointment id is [protected]...
Complaint comments  Read comments Complaint category Car Dealers

Cars24 Services — cars24 even after 10 months the cars has not been transferred.

 SUMIT jAIN on Apr 6, 2019
Hi, i sold my car to cars24 in east dehi, delhi in may 2018
My chevrolet cruze inspected and sold at cars24 branch in jhilmil, new delhi in may, 2018

And even after 10 months the cars has not been transferred.

The dealing was done by the car 24 retail manager mr. Ajay srivastav mobile number -*0591)

He had deducted charges from the deal of 3000 rs for rc transfer as a fee and deducted it from the car final sale payment along with and 1000 rs for doing rtgs payment transfer.

I had provided them all original documents and signed...
Complaint comments  Read comments Complaint category Cars, Vans & SUVs

Cars24 Services — inspection mismatch : 1104537319 : dealer id : 61417 : harassment to dealer

 Amandeep1408 on Apr 6, 2019
Its going to be around 15 days now but unfortunetelly till yeh i haven't got any resolution yet.

I booking this car maruti suzuki dzire from cars24 and after 1 day i told my sales rep sartaaj and da sagar that your inspection is incorrect.

Acc to cars24 reports, tyres are normal but in the pictures its showing these are chinese which doesn't worth for me.

From last 15 days everyone is saying to make the payment then we will help you out and also visited to grievance office (Moti nagar) and met ritu as she promised me she will help me out but not.
Complaint comments  Read comments Complaint category Car Dealers

Cars24 Services — sold my car in may 2017 to cars24.com but still showing registration with my name_dl5cc 9385

 navisirohi on Apr 2, 2019
Dear cars24.com

I 'Naveen Kumar' sold my "Maruti Alto LXI BS3 variant" on 10.05.2017 to cars24.com.

Details of the same are given below:

Registration no : DL 5CC 9385
Appointment no of 24cars.com : [protected]

Few days back I received a sms having some chalan related to this car than I checked on Vhan site and surprised to know that still its registered with my name only.

Immediately, I call your call centre no and open the ticket (Ticket no: 90357) for the same and spoken with Mr. Prashant.

He confirmed...
Complaint comments  Read comments Complaint category Cars, Vans & SUVs

Cars24 Services — rc is not transferred even after 2 months later

 Navdahiya on Mar 24, 2019
I am naveen saini have purchased a alto lxi hr72b9655 from cars 24. My token id is [protected]. The deal is done on 22 jan.
I have charged rs. 10000 for rc transfer & i have made assured that i will receive rc in a week. But till now i did not get it.
Rc transfer takes max. 1 month but now its getting too late.
So please look into the matter & please make rc transfer soon....
Complaint comments  Read comments Complaint category Car Dealers

Cars24 Services — penalty fraud appointment id: 1022499116

 Pradeep Pv on Mar 19, 2019
I booked a home inspection and got my quote. The cars24 rep called me asked for adhar, pan and cancelled cheque. I told him that the quote is very low. He said that he needs aadhar, pan card, and cancelled cheque to talk to his superiors. Hence, i sent a pic of all there to this number. Next day, he has sent rs. 1000/- and called me and raised some amount from the previous quote. Today, i said the quote is still lower than other places. To cancel my deal, i was asked to pay a penalty of rs. 5000. Why was i not told about the penalty before? Why would you say you need documents to talk to your superior...
Complaint comments  Read comments [2]Complaint category Car Dealers

Cars24 Services — received accidental car from cars24

 mmanojjain on Mar 17, 2019
I have purchased a renault kwid car from cars24.com on 16th march 2019. As per the car condition and as per renault service center executives the car is accidentally damaged and repaired outside. The work done from outside in the car - welding, denting, penting, dashboard replacement, excel damage etc. As of now the car is in service center and the cost of repair, they told me is 50000 rs.
I don’t want to keep this car with me now.

I need your help in this regards.

The details are-
Car - renault kwid
Model - 2016 white
Registration no...
Complaint comments  Read comments [1]Complaint category Car Dealers

Cars24 Services — partial payment not received [Resolved]

 Nachi Precision on Mar 15, 2019
Dear cars24

My client company nachi precision tool india private limited having its registered office at 179, sector-4 imt manesar, gurgaon - 122050 had sold honda accord bearing registration no. Hr26aa2830 on 12th dec, 2018. I visited with nachi authorised representative at your branch office at iocl, haryana agro fuel station, anamika enclave, sector 14, gurugram, haryana 122001.

All the documents were signed, formalities were complied and we conveyed to cars24 executive that our company had merged with other company as per the court / nclt order, so the name of our...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Cars24 Services — amount is not paid [Resolved]

 sachin kharade on Mar 9, 2019
I have sold my fiat palio stile sdx 1.3 to car24 pune. The deal was finalized @69k and opted for instant payment. Car has been picked up on 22nd feb19 that is again due to delay by their car pick up team and rs. 500/- delay charges levied on me. Again there was payment of rs.58k and that is not paid yet. Rs.10k to be paid by cars24 after rto process and that is fine. Now i need rs. 1000/- plus rs. 5000/- as delay in crediting payment from car24.
I feel this is fraud and cheating...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Cars24 Services — unwanted calls from different locations [Resolved]

 Vicks79 on Mar 8, 2019
These Car 24 sales team keep calling me everyday at 7-10 days. I already told these ### that I never ever booked any appointment still getting calls. Moreover these guys not even aware at which place I am residing at times I get call from Delhi, Gujarat Ahmedabad that please visit our showroom.
I already made complaint with Car24 couple of times but no one bothered to work on my request....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Cars24 Services — about non payment [Resolved]

 Bhagwati Jain on Mar 2, 2019
My self tejasvi bhagwatilal jain i selled my car mahindra scorpio mh48aw1375 on 23/02/2019 with my id no [protected] on valuation of 745000 with cutting 5000 commission they final my amount 74000 difference amount +noc security amount i have transferred to cars 24 kotak mahindra account amount of 76400 as said till date they have not clear my bank loan and car have selled by them if my ecs on 5/3/2019 and return from bank all responsibility will be of cars 24 and i have to go to court with fraud with us thanking you...
Complaint comments  Read comments Complaint category Car Dealers

Cars24 Services — too much delay in getting car chassis plate (~ 7 months) [Resolved]

 anilvora on Feb 26, 2019
Appointment id [protected]. Have sold hyundai accent 2003 model in july 2018 & rc ownership transfer email also received in aug-2018. Since than no phone calls from their team weather chassis number plate arrived or not. When visited personal twice (Feb-2019) in thakur complex, kandivali east, mumbai, they have misplaced somewhere and unable to locate the some. Even repeated email complain in feb-2019 has not resolved the matter. Realities are different then highlighted good on tv channels....
Complaint comments  Read comments Complaint category Car Service Centers

Cars24 Services — appointment id - 1019594274 - complaint regarding delay in full payment [Resolved]

 sabhishek982 on Feb 25, 2019
I sold my car through cars24 on16-jan-2019 and i am still waiting to get full payment as agreed in the attached pdf.

Moreover, there has been no communication on email since 16-feb that my car has been sold via cars24. All communications have been happening through so called "whatsapp" messages only and that too after multiple follow ups with executive.

It has been more than a month now that i have been waiting for the money and now i am tired of following up with cars24 executives without getting satisfactory response.

Cars24 promise of "instant payment...
Complaint comments  Read comments Complaint category Car Dealers

Cars24 Services — no offer received it been more than 26 hrs [Resolved]

 Ankit Sakhala on Feb 24, 2019
I had gone to nashik’s cars24 very bad service. I took the appoiment at 4pm they made me wait till 5:30 around then inspected the car and still they expected me to wait after inspection of the car, so they gave me option that they will call me in half hr it’s been now more then 26hr still no call i made the call to company helpline number they said wait for more 24-48 hrs they will call u or visit the store which i had been they will give u the price immediately. Alredy wasted a loot of time and diesel for it, listed intrested now to sell at cars24 these is the situation before...
Complaint comments  Read comments [1]Complaint category Car Dealers

Cars24 Services — regarding payment

 Kamlesh Kumar maloo on Feb 21, 2019
Sir i have deposited the amount in company's virtual account of cars24 i. E [protected] hdfc bank & dealer code is 59165 arihant car bazar jodhpur rs 774000 and 5000 already in my account total amount is 779000 from which i have taken a car maruti 800 of rs 64000 balance amount is 715000 from which your cars24 has debited 10000 from my cars24 account on 18 february 2019 and also 705000 debited on 19 february 2019.in account summary the message is written that withdrawal - to my bank account but both the respective amount has not been credited in my given account details to the cars24 till date the...
Complaint comments  Read comments Complaint category Banks

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