CARS24 Services Complaints & Reviews

Dear Reader,

In reference to the deal closure ID [protected], I have sold my Ford Ecosports to Cars24. The representative who was handling my case was deepmala.[protected]@cars24.com.

The representative named Deepa had promised me to make the deal for the full price of the car, which is 4, 01, 000 INR. She mentioned before making the deal that through her reference services charges will be waived off. We had agreed for the amount of 4, 01, 000 INR to be credited in my account.

While handing over my car to cars24, I received the amount after deducting service charges, which is INR 6, 018.

I was reluctant to give the keys at that moment, but Deepa had a tele call with me and mentioned that within 48hrs I will receive the remaining amount.

After asking for mail confirmation, she sent me a mail with delivery note, service charge invoice and mentioning that service charges will be waived off in 48hrs just to get my keys.

Post the deal, which happened on Dec16th'2022, I have been chasing her via mails, calls and texts, but she been very arrogant in avoiding me. Today I had a word with her and she is asking for 5 more days .

I told her that I have confirmation mail from you and I will approach consumer court but still she asked me 5days more and then she said you may approach consumer court boldly if dues wont get cleared within 5days. The conversation with her has been very arrogant and wonder how can someone manipulate clients this way that too when we approach trusting cars24

I am thinking to give her 5days more and then file a complaint against cars24 for the same in the consumer court if it wont get resolved.

Regards,
Mithun

Dear Team Hello !
I am writing this note to inform you the abusive and rude behavior of ms Deepa Nagar, she wrote these messages on my WhatsApp and then tried deleting them . None of your staff was stick to the promises of car price and various visits. They will show up or call as per their own convenience . Despite telling ms Deepa my travel schedule after finishing all the required formalities with cars 24, she would call unnecessarily and being very rude . Car pickup executives called three times but didn’t show up in time .( mr rajesh — I waited for him more than 1 he . ) deepa nagar after writing those nasty messages she blocked me on WhatsApp her phone no is +[protected]. I wold like to escalate this complain to the CEO/ FOUNDER Mr Mehul Agarwal or Mr Vikram Chopra. Kindly provide the contact details for the same .
Thanks
Capt Deepak mago
[protected]

I had sold my car on car 24 on 15 th August but yet the car is not transferred on the person who has purchased the car and i have got the notice of Lok Adalat on 12/01/2023

If i the car will be not transferred in 10 days i am going to file a case on it

I purchased a car from Cars24 and till the time I paid money they were very good but after that I had to call them for every time for each documents and now I am chasing the RC transfer agent to give me my RC hardcopy since a month.

Every time I call RC transfer agent he says RC is with him and he will say that he will send to me by courier but noting after that. He has been taking me for a ride since a month.

RAKESH KUMAR SARASWAT
Attachments
12:45 (3 hours ago)
to CARS24

KIND ATTENTION MR SHAILENDRA KUMAR

PLEASE FIND ATTACHED THE RECORDING AND ASK YOUR TEAM MEMBERS TO MAKE ME THE FINAL PRICE OF RS- 7, 35000/ OF MY CAR AS COMMITTED BY THEM.

On Wed, 11 Jan 2023 at 12:03, CARS24 Support wrote:
Your request (817447) has been updated. To add additional comments, reply to this email.


Shailendra Kumar (CARS24)

Jan 11, 2023, 12:02 GMT+5:30

Dear Rakesh,

Your experience with us to sell a car was not an accurate reflection of the type of service we wish to provide. We empathize for the anxiety and difficulty you experienced during your interaction with us and would like to apologies again for the same.

We have aligned the concerned SPOC to connect with you and he will work on getting the price.

As per our telephonic converation, would request you to please share the call recording to check if team has given you a commitment regarding the price, so that we can take an action accordingly.

We have also shared your feedback with the concerned department to improve services. Please contact us via phone at[protected] or write back to us for any further assistance.

Regards
Team CARS24


RAKESH KUMAR SARASWAT

Jan 11, 2023, 09:17 GMT+5:30

A COMPLAINT REGARDING THE PAYMENT AND FINAL DOCUMENTATION OF MY CAR HONDA AMAZE REGISTERED WITH MY MOB. NO. [protected]

RAKESH KUMAR SARASWAT
Attachments15:28 (5 minutes ago)

Reply

to vikram

DEAR SIR,

PLEASE NOTE THAT WITHIN TWO WORKING DAYS IF MY COMPLAINT IS NOT BEING RESOLVED I WILL TAKE UP THE MATTER WITH LEGAL ACTION AGAINST YOUR COMPANY THROUGH THE COMPETENT COURT / SOCIAL MEDIA & INTERNET COMPLAINT CELL . FOR ALL THIS ACTION YOUR COMPANY WILL HELD RESPONSIBLE .

THANKS

[protected] Forwarded message[protected]
From: RAKESH KUMAR SARASWAT
Date: Mon, 9 Jan 2023 at 15:19
Subject: A COMPLAINT REGARDING THE PAYMENT AND FINAL DOCUMENTATION OF MY CAR HONDA AMAZE REGISTERED WITH MY MOB. NO. [protected]
To:

Dear Sir,

I am very sorry to inform you that the final price offered by your staff MR SAHID to me on[protected] was Rs- 7, 35, 000/ & I also accepted the price & confirmed the final deal of my car to be sold at the offer price of Rs- 7, 35, 000.00 but entire day I waited for his response but he did not responded to me nether he attended my calls.

When I raised my issue with CUSTOMER CARE then they referred my case to your other staff RA MR DANISH. When I raised my concern to MR DANISH He asked to send the Mobile call recording of the conversation I had with MR SAHID on the MOB. NO.- [protected]. I have sent it to MR DANISH on his mobile but now he is also not responding to my calls.

Now please look into the matter & do the needful so that my problem can be resolved & I can get the price of my car.

THANKS

YOUR’S TRULY

RAKESH KUMAR SARASWAT

15, DWARIKAPURAM COLONY
IZZATNAGAR, PS- PREMNAGAR
BAREILLY U.P. PIN- 243003
MOB.- [protected], [protected], [protected]

RAKESH KUMAR SARASWAT
AttachmentsMon, 9 Jan, 15:28 (2 days ago)

Reply

to vikram

DEAR SIR,

PLEASE NOTE THAT WITHIN TWO WORKING DAYS IF MY COMPLAINT IS NOT BEING RESOLVED I WILL TAKE UP THE MATTER WITH LEGAL ACTION AGAINST YOUR COMPANY THROUGH THE COMPETENT COURT / SOCIAL MEDIA & INTERNET COMPLAINT CELL . FOR ALL THIS ACTION YOUR COMPANY WILL HELD RESPONSIBLE .

THANKS

[protected] Forwarded message[protected]
From: RAKESH KUMAR SARASWAT
Date: Mon, 9 Jan 2023 at 15:19
Subject: A COMPLAINT REGARDING THE PAYMENT AND FINAL DOCUMENTATION OF MY CAR HONDA AMAZE REGISTERED WITH MY MOB. NO. [protected]
To:

Dear Sir,

I am very sorry to inform you that the final price offered by your staff MR SAHID to me on[protected] was Rs- 7, 35, 000/ & I also accepted the price & confirmed the final deal of my car to be sold at the offer price of Rs- 7, 35, 000.00 but entire day I waited for his response but he did not responded to me nether he attended my calls.

When I raised my issue with CUSTOMER CARE then they referred my case to your other staff RA MR DANISH. When I raised my concern to MR DANISH He asked to send the Mobile call recording of the conversation I had with MR SAHID on the MOB. NO.- [protected]. I have sent it to MR DANISH on his mobile but now he is also not responding to my calls.

Now please look into the matter & do the needful so that my problem can be resolved & I can get the price of my car.

THANKS

YOUR’S TRULY

RAKESH KUMAR SARASWAT

15, DWARIKAPURAM COLONY
IZZATNAGAR, PS- PREMNAGAR
BAREILLY U.P. PIN- 243003
MOB.- [protected], [protected], [protected]

RAKESH KUMAR SARASWAT
Mon, 9 Jan, 15:38 (2 days ago)

Reply

to CARS24

I am still waiting for your response.

RAKESH KUMAR SARASWAT

Jan 9, 2023, 15:38 GMT+5:30

I am still waiting for your response.


RAKESH KUMAR SARASWAT

Jan 9, 2023, 15:31 GMT+5:30

RAKESH KUMAR SARASWAT
Attachments
15:28 (0 minutes ago)

Reply

to vikram

DEAR SIR,

PLEASE NOTE THAT WITHIN TWO WORKING DAYS IF MY COMPLAINT IS NOT BEING RESOLVED I WILL TAKE UP THE MATTER WITH LEGAL ACTION AGAINST YOUR COMPANY THROUGH THE COMPETENT COURT / SOCIAL MEDIA & INTERNET COMPLAINT CELL . FOR ALL THIS ACTION YOUR COMPANY WILL HELD RESPONSIBLE .

THANKS

[protected] Forwarded message[protected]
From: RAKESH KUMAR SARASWAT
Date: Mon, 9 Jan 2023 at 15:19
Subject: A COMPLAINT REGARDING THE PAYMENT AND FINAL DOCUMENTATION OF MY CAR HONDA AMAZE REGISTERED WITH MY MOB. NO. [protected]
To:

Dear Sir,
I am very sorry to inform you that the final price offered by your staff MR SAHID to me on[protected] was Rs- 7, 35, 000/ & I also accepted the price & confirmed the final deal of my car to be sold at the offer price of Rs- 7, 35, 000.00 but entire day I waited for his response but he did not responded to me nether he attended my calls.

When I raised my issue with CUSTOMER CARE then they referred my case to your other staff RA MR DANISH. When I raised my concern to MR DANISH He asked to send the Mobile call recording of the conversation I had with MR SAHID on the MOB. NO.- [protected]. I have sent it to MR DANISH on his mobile but now he is also not responding to my calls.

Now please look into the matter & do the needful so that my problem can be resolved & I can get the price of my car.

THANKS
image.png
YOUR’S TRULY

RAKESH KUMAR SARASWAT

15, DWARIKAPURAM COLONY
IZZATNAGAR, PS- PREMNAGAR
BAREILLY U.P. PIN- 243003
MOB.- [protected], [protected], [protected]

--
THANKS

YOUR’S TRULY

RAKESH KUMAR SARASWAT

15, DWARIKAPURAM COLONY
IZZATNAGAR, PS- PREMNAGAR
BAREILLY U.P. PIN- 243003
MOB.- [protected], [protected], [protected]

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--
THANKS

YOUR’S TRULY

RAKESH KUMAR SARASWAT

15, DWARIKAPURAM COLONY
IZZATNAGAR, PS- PREMNAGAR
BAREILLY U.P. PIN- 243003
MOB.- [protected], [protected], [protected]

This email is a service from CARS24. Delivered by Zendesk
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--
THANKS

YOUR’S TRULY

​RAKESH KUMAR SARASWAT

​15, DWARIKAPURAM COLONY ​
​IZZATNAGAR, PS- PREMNAGAR​
BAREILLY U.P. PIN- 243003
MOB.- [protected], [protected], [protected]

2
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• Scanned by Gmail

When I purchased a car on loan that time no anyone confirm forcloser charges that time they said sales or loan teams that time confirm no any forcloser charges. But now I want to close loan now cars24 said closer charges is 5%+GST. When I asked him they said now company policies change. And said this is RBI rules.
When I said then I purchase then not have any charges than I am paying that charges .

Purchase an Amaze cars in cars 24 on last November 22 and requested for loan in cars 24 itself as process is quicker. Even though my existing bank offers lesser interested rate . I insist to go with cars 24 finance itself for the easy processing. Cars 24 finance Shared the emi table, interest rate and pre closure chargers . Everything was handled in online and finance team person collect the loan documents and cars 24 booklet and also in icici bank states both are their partner firm so their will not be any deviation in loan amount or interest rate

So recently I thought of pre close my loan. I have requested the cars 24 team for preclosure . They ask to contact directly the icici bank, Where the preclosure rate of interest is 5.9%, which is almost 3.9 % higher than the agreed term. Where is signed between the cars 24 and me in 200 Rs stamp paper and also check my emi from the agreed documents which is also in higher side.

Now cars 23 team informs me to pay the foreclosure amount with the applicable charges mentioned in the foreclosure letter issued by the ICICI bank only.

I feel cheated for the last one year. This is no way to treat the customer and change the interest rate and foreclosure charges with our customer knowledge.

Regards
Dinesh

Purchase a Amaze car from cars 24 by Nov 22 and requested for cars 24 finance itself. Initially cars 24 team has coordinated and share the emi and interest rate details, pre closure chargers of 2 % after 12 months. The above statement in the written legal documents on 200 Rs stamp paper.

But cars 24 team has changed my loan documents to their partner loan facility ( ICICI bank) for processing . Currently they are charging 5.9 % for preclosure . Which is entirely not acceptable . When raise this concern to cars 24 team, they said that I need to pay the foreclosure amount with the applicable charges mentioned in the foreclosure letter issued by the ICICI bank only.

I feel cheated on this issue.

Regards

Dinesh

I decided to sell my car at Cars24 after getting a good deal. However, due to some unforeseen medical issue in the family, I had to cancel the deal after 2 days.
The company has charged me a penalty of 5000/- along with a token amount of 1000/- given at the time of the deal being locked.

My complaint is that the penalty charge is 5 times of token amount which is not justified and they don't provide RC without paying the whole penalty.

Kindly understand my concern and get the penalty either waived off or at least compensate it to the minimum amount of 1000/- or less.

I purchased a vehicle in July, 2023 through Cars 24. My car sales executive Sampath (Mob: [protected]) has ghosted me and delayed my delivery on the delivery date initially and upon Sales Manager (Bharat Reddy- [protected]) assurance of no further issues, I accepted late delivery of the car. My car RC transfer process was initiated in Aug-22 and I visited the RTA on 16-08-22 to complete the formalities. I have received an EMS no later, but could not track the no online. I asked Mr. Bharat Reddy a few times for my RC and was asked to wait and wait. I finally went to RTA on 30th Dec, 2022 and informed Mr. Bharat Reddy to give the transaction slip so as to follow up with the agent, there has been no real update from him ever since. I raised the issue again with the CARS 24 customer care centre. They are assuring me for a resolution only by 10/01/23. Meanwhile I tried to speak to Mr. Sampath who said he does not care about RC process and he is only responsible for sale of car (the same person who ghosted me on the date of delivery). I chased Mr. Pitambar (RTA person) for 3 times on 03/01/23 just to make him talk to the RTA Agent. I need to sell my car as soon as possible, and have given CARS 24 adequate time (more than 5 working says) to resolve. Due to this entire delay, I will be losing out on my Car Resale Value. Moreover, the irresponsible attitude of all the CARS 24 representatives is causing agony. Please restore faith of common consumers like me in the government for ensuring timely and accountable service from these providers.

This is related to complaint number 802835 with Cars 24
Team is not helping out with any response and update on the refund of the amount

Below is the communication on which we are following up from the dealer, even the RM is not picking the call

Very unfortunate to write this email again
once again we have faced issues in the inspection done by Cars 24 and actual state of the vehicle.

We are really unsure what the process is to authenticate the details provided by cars 24.
We are regularly in touch with Cars 24 and doing regular business and purchasing cars with advance payments but at the same time facing regular issues with Cars 24.

Need some quick support in addressing this issue.

Looking at the latest issue that happened for Appt ID[protected] for Ford Eco spot. we have been mis leaded again

We checked the vehicle personally with our representative at found that condition of the vehicle is not matching with the description provided

Car is painted more than what is updated in description. Its really not as per description provided in the attached screenshot.

If required we can have a joint inspection with Cars 24 team and can result the verdict accordingly

We have faced such discrepancies earlier as well and its very difficult to get the solution on quick tracks

Pls help with solution ASAP.

Note:- In order to get the accurate information and F2F inspection we invested good amount of money and time when description is not correct then we loss the same without compensation
Suggest how Cars24 helping dealer to reimburse such losses
This is simply very unprofessional and unethical stuff

Seeking some quality feedback on this and TAT for the solution

Below is the date wise detail of incidence
Date of auction won 14 Dec
Deal won 16 Dec
GS representative did the inspection and reported issue 23 Dec
Issue raised at Dealer support 26 Dec
Complaint number by Dealer support team 802835

Very bad that I have taken car from cars 24 and now iam facing a problems from u r finance team which they are forcing to me pay emi immediately . But I have informed to wait one month and i have said that I will pay 2 emi in next month and iam not at all ready to buy back my vechile. U r person mrn bhakshr Rao is forcing to buy back vechile and iam going to compline in consumer court the way u r finance people are behaving with me. And he is suggested to go another finance. Who is. To say me take another finance TS08EG2952 i have repaired it and buyed new 4 wheels. Who will responce for it.

Please stop calling to my mobile asking for second hand cars.
this is very irritating and disturbing; I have already raised a ticket and there is no use and I still keep getting calls very frequently.

Ticket number - Ticket: 734133

Please stop calling and sending spam messages to my contact no. [protected]. I don't have any car to sale.

Please stop calling to my no [protected] . I don't have any car fro sale.
Please put my no in DND list.

Sir,
I am getting daily SPAM mails from CARS24, sometimes three times a day just like a doctor's orders. They have hired [protected]@connectinboxx.com to do their dirty job.
I never subscribed to their mails or newsletter or even visited their website. Can you please take up the matter with his cheap company

I have sold my car KA04MQ1940 to cars24..But they are intentionally delaying the process one of the executive informed same to me...please don't sell your car at cars24..

I have sold my car with Cars24 and during the time of sell, I told them that I may not be able to come for Party peshi. Then they told me that it can be done over video call. But now they are asking me to come to Gurgaon RTO office for party peshi, but it's not possible for me. I live in Tamil Nadu which is tooo from Gurgaon.
Kindly help me the same. Cars24 has hold my 10000rs. Please look in the matter.

We purchase car ..Nissan Micra ..UP16 AS7747 ...Chasis No --02454...On January -22 ...Till now originally RC not revived from Cars24 side ...
So many chat we do ..from Cars 24 side .But no body respond properly ...

Please return my car ...and closed my account from Cars-24 side ...

And also which Cars24 Agent proved the car..This person left the Job ..

Ashish -
[protected]
[protected]

We purchased Hyundai grand I 10 from Kakkanad yard kochi, Kerala they do not providing refund after RC Name changing of RS 10000