CARS24 Services Complaints & Reviews

I sold my bike to cars 24 on 15/02/2022 however the RC is not transferred to the new owner yet. I have raised a ticket with the customer service however whenever I call then what I get is concerned department will contact you. This needs to be resolved asap as I don't know who is using the bike on my name and few challans were also issued against my bike.

I have sold a car to cars24 with the assurance that they will sell it near by so that I can appear for rc transfer if required. But they sold it far away where I cannot reach in recent future. So as usual they have forfeited the Rs10000. It appeared to me as scam that they always wanted to forfeit that amount.

Regards

I Purchased Hyundai I10 2 months back for my father in Patna (Bihar), During the Test drive my father told to Car advisor (Mr Suraj) that car has some battery issue, CA said if in future the issue exist we will change the battery. We got delivery on 21st April, 2022 along with Cars24 kit with Warranty Booklet for 12 months.

After 2 months issue came and we raised the issue through Car24 mobile app with ticket number 606093. After raising the issue i was shocked to see that customer care is telling that Battery replacement is not under warranty. i called to CA to replace the battery replace, he told he didnt promise anything like that.

When i checked the warranty Booklet it says it will cover Starter Battery and when i send that document to Cars24 they said you have edited the Booklet.

Myself Prashant Saxena having Contact number- [protected] registered in your cars 24.

Around 2 days before Your Company executive makes sale deal with us of My Hyundai Accent 2008 Model, Sonia from your Cars 24 makes deal with 57, 000 in account with us.
but Unfortunately your Company not Responding until today due to this creates losses incurred me.
So, I will inform you i[censored] are not complete deal with us Then i go to Consumer protection act and sue you by Law .
Cars 24 Executive Name- Sonia
Contact Number[protected]

Hi,
I have sold my car in January, My RC is not yet transferred. Whenever I call customer care people are saying we are trying our best to sell the vehicle. I am really worried about this, and cars24 people are not doing anything to resolve this

I sold my car to Cars24 almost 3 years ago and have contacted them several times but they are not transferring on their name.
Please find below details:

Model: Maruti Suzuki Swift
Sale date: 12/08/2019
Car no: DL2CP5460
Sold at: Cars 24, Dwarka, Delhi

PFA screenshot of Cars 24 website. even they are showing that it never got transferred till date....

I have sold Car No. HR26BU1635 to CARS24 on[protected]. At the time of selling the car, CAR24 team told me that registration of the car will be tranferred with in 06 Months to 09 Months. It has become more than 01 year, still the car is in my name. It may be that somebody may be using the car. As the car is still in my name I request that nobody shall be allowed to use my car untill RC is transferred to other party name.
As per Supreme...

I am getting at least calls 2 - 3 times in a single day from cars24. This had been going from March 2022 to till date. These calls are coming from different numbers, I tell to the executive please don't call as I have sold my cars but they are ignorant and they keep on calling. I am frustrated and fed up with this. Please stop cars24 from calling me and spare me of this headache, really irritated from this constant calling.

I am getting at least 10 to 15 calls in a single day from cars24 feom atleast last 10 to 15 days and I m really fed up and frustrated of this. Please do me a favour and stop cars24 from calling me and spare me of this headache, really irritated from this constant calling.

I sent money to Cars24 employee for RC transfer process. The process got delayed due to whatever reason. Now that employee left the company and cars24 is saying that they are not liable for any money sent to them or any car documents that he possessed. Their service team didn't help at all after 3-4 months of conversation. THIS IS A FRAUD company.

I bid for first time on CARS24Partners apps and the sales guy promised me to give rc copy and complete service history for the before payment and after i won aution he refused to do so. I bid on Delhi number car and sales guy told me the car is punjab so i have to visit punjab only after payment and refused to give any details about car. Because car is faulty and he refused to everything I canceled my bid but CARS24Partners apps charged Rs. 20000 for it which is unethical. I want my security deposit back and close this account. My CARS24Partners id is 80234 and car is audi a6

I just wanted to check the price of my car and now the cars 24 team is calling me 7-10 times a day which is honestly disappointing having blocked more than 20 of their phone numbers. Please resolve this at utmost urgency

My numbers are registered in DNC but I get multiple calls each day on 3 of my numbers and also my emails (inspite of me unsubscribing every time the mail comes) from cars24.

I have had experience with them twice where they give the price which is ridiculously low as compared to market. I have sold 2 cars exactly double from what they offered.

As I have been getting non stop calls I agreed to get my car inspected. I requested the person to send the evaluator on May 24th, 2022 and she assured that the guy would be there at 9.30 am. The person came at 11 am and spent almost an hour in highlighting the flaws in the car. It’s a 12 year old car and is kept in a mint condition. But all he wanted was to find the hairline scratches and photograph it to ensure that the price can be reduced by demeaning my car.

The online offer they made for a fair car was 7 lacs and for excellent is 7.83 lacs. But as always this is a lie to get the customer to evaluate.

I was later sent a message with a code and that I need to now call them with that code. Ideally they should be the one calling.

I called the number twice on that day and each time I was told that I will get a call back from them with the price. A week has gone now and I have not received any call with the price. But as expected from the unprofessional company, I got a call from the staff to get my car evaluated. The left hand doesn’t know what the right hand is doing.

What the point of all this drama if you are either not going to give the price or you are focusing on ensuring the worst price possible.

We had booked a car evaluation from CARS24 for our SKODA-Rapid on 29th May 2022 (Kandivali west).
The technician came to our doorstep evaluated the car and later on we received the inspection report
Post which, one of the service executives called up to inform us the pricing- we decided to discuss and get back to him
Post discussion we informed him that we do not wish to sell at the offered price as we have better counter offers. However on hearing this he became more persistent and started talking rudely- that after inspection is done and our time is invested how can you reject the offer.
We are offering the best to you and so on. I politely explained that we do not wish to but he kept on arguing until I just disconnected the call. This was a pathetic experience.
If the are concerned about inspection cost they should implement a policy to charge for inspection so they can earn revenue to cover their costs, but customers should not be pressurized into selling for this reason.

I have sold my Baleno car to Cars24 in Sep 2021 and till date RC transfer has not been done even after 9 months. Every time I call or mail them they don't respond or give satisfactory answer.
I am worried as legally I am still the owner of car and not in possession of my car.
I want to take legal action against them as now I am fed of contacting them.
My appointment ID is : [protected]

I had purchased a car from Cars24. As they have mentioned '7 Days Return' in their policy even without asking questions if you don't like the car. I have returned them within 2 to 3 days.
One of the car's headlight is damaged by me while parking. Now about this, the policy states that 'A full refund might not be applicable if the car has been modified, has been in an accident, damaged/altered from the condition it was delivered in'....

I bought a 2019 reg Hyundai Grand i10 (TS07GP1088) from cars24 Hyderbad on 17th Aug 2021. The car was good when i bought and had no issues initially, however past two weeks car's pickup getting low and took it to nearest Hyundai Service Center. The SC informed that the car's engine got failed and to my shock its just 9 months that i have used the car. Upon checking, SC told that the car was only serviced once in 2019 (where it had 2 free service pending). Also, there are 2 accidental insurance claims done between[protected] by the first owner. I would have never bought this if i have known this at the time of purchase (poor service history and accidental claims). Now the SC guys are saying that it would cost around 1.5 to 1.75 lacs to get the engine fixed. The cars24 CS are very good at saying apologies and they cannot help as it crossed the 6 months warranty they provided (now they are providing 12 months warranty for cars bought in 2022.. my bad). I am a salaried individual and spending upto 2lacs for engine repair is beyond my ability now. When the cars24 140 check points, service history check, non-accidental words are true, then how come they missed that the car they sold have not passed their checks in the first line. I felt that i am cheated with false advertising and promises by cars24. How come a 3year old car come to engine failure when its just 9 months that i bought from you guys? I would like to know what kind of checks cars24 have done before selling this car to the customers. Plz suggest a solution.

I buy a baleno from cars24 70 days ago and i have not received my rc or any update refers to transfer and they're not helping or responding at all

Hello !
I am Shubham Chauhan, I have registered for home car inspection few days back on cars 24 for which I have paid the fees also ₹49.

It was scheduled for today dated 24-may-2022 between 11:30am to 1:30pm.

My appointment id is [protected].

I haven't received any call on my mobile no, then I had tried from my side on the mobile no provided by the cars24 whatsapp message . The call was not answered, after trying again again not even a single call answered .

Then I made a call to customer care, they told me that they had call me but you didn't received the call .
Then i checked my call history again
where incoming call was showing blocked, then i share the same with customer care .. but they didn't give any solution, I ask them to tell the person to receive my call but no solution ...

And this is happening almost last 20 to 30 days ...
Customer care receive the call and whitout any issue disconnect it.

Al last i am writing this complaint to get the solution.

And here my question is, if you can provide the service then why did you ask for fees or payment ? If you can't resolve the problem then what's the advantage of having customer care team ...?

I am going to consume courts for the same issue ... because you people are just fooling innocent people ... looting there money in the name of home inspection charges, and even after receiving the money also not giving any kind of solution to the customer problem ...

Either resolve my problem within 24hr...or I shall explain each & everything about your working style to public through my social media networks @youtube/ Instagram/Twitter/facebook/LinkedIn/pinterest...

Car sold on 11th Oct 2021, still ownership is not transferred