CARS24 Services Complaints & Reviews

I sold my car Maruti Ritz (KA04ML0714), to CARS 24 on 2nd September 2021 (2/9/2021). Now almost one year over but the vehicle is still in my name. I have contacted them multiple times on their Phone/Email and requested a quick resolution to my complaint. Still, unfortunately, no one from their customer care actively helped except by offering me a certificate. How can a person have multiple cars in his name? It has been told the car will be transferred in a maximum of 4 months (120 days) however, after 11 months or more than 330 days, the vehicle is still in my name, and ownership status progress shows pending. I am troubled by the issue and Looking forward to a quick resolution.

Sold the car on April 16th.

RC not transferred yet.

Customer care keeps promising it will be done.

Not sure how to resolve this. Friends suggest to raise a police complaint or reach a lawyer so i dont get into issues later. So disappointed with the way the whole thing is going

I booked a car by paying token amount of 25k it has been 1 week they are not refunding my money. Customer support is not resolving this. I'm told it is being escalated. Don't trust cars24 big time Scammers

Our deal started with Cars 24 through Executive Mukesh Rawat for selling of Duster Car & this deal got finalized on 2nd August'22 at Rs. 1, 85, 000/- and we were informed that Rs. 1K will be sending as Token Money and remaining amount will transfer after submission of LFC.
We were also informed that if any delay was done from our side then Rs. 500/- per day penalty will be charged from us.
As per discussion, we have submitted the LFC on 4th August 2022 and the sale letter was signed on 6th August 2022 but the amount was not transferred to us.
We were informed that as your EMI date is due, so you pay the EMI & re-sent us LFC; accordingly we have re-share the LFC with the Executive.
Still payment against the sale of the car was not received till 22 Aug, 22.
Despite having so many follow-ups with the Executive, they refused to deal & rudely behave with us. Now they are saying "hum toh ab 1.50L ki deal karenge; nahi leni toh khud cancel kardo". Even his Senior Ms. Mansi also said the same thing "hum kya karein deal cancel kardo, hum jis par deal final hui thi woh amount nahi denge".
If the same was not resolved, then We have to Legal action against Car 24 & its executive.

I am in hosur tamil Nadu, i not speak very well in Hindi and English, so I need a tamil languvage coustomer care person, but thay are telling me no sir only Hindi and English we are talking here no tamil languvage person, that is the way telling me, what can I do

I have told cars 24 not to call me still they keep calling me on [protected], i request you to take complaint against them

I purchased a vehicle on 3rd July 2022 and was promised by the Agent that RC transfer will be a smooth process and should be done within 2 weeks, I paid an amount of 6, 96000 on the same day and purchased a Honda Jazz 2017 year car.
Its been close to 2 months and the RC hasnt been transferred, they even didnt give me any insurance papers and i am not able to drive the car with peace of mind.
Later i had asked for a soft copy of the old RC book and noticed that the old owner had a loan on the car, and when asked they had no clue about NOC and mentioned that NOC is in progress .
I have been following up with the customer care numerous times and all i can say is its been a daunting and frustrating experience with no resolution.
They also assigned an RTO agent and the agent has been giving dates over dates without any physical process of RC transfer. I simply dont know what the problem is and why the RC appointment is scheduled.
I want an immediate resolution to this else i will start the legal proceedings soon as i have exhausted all other options.

I had purchased the XUV300 car from car24, as per cars24 commitment RC transfer within 75 working days but already 6 month gone and i have not received my RC even if I want to repair my Car on zero depth insurance but can't able to do just because of RC is not my name and my zero depth insurance amount is going totally waste. So please help me.
Car24 team always give me excuse no body provide me right answer.

I bought the car from cars 24 in March and I was outstation in June and July month. My car was used by my wife and there was diesel leakage in the car. The car was under warranty as km was just 7000 and within 6 months. My wife called the service team but no one called her back
I came back and raised a request 14 August for this issue and got it escalated. now the company is telling me it's outside warranty as the km is more than 7500. I provided them the proof of my wife calling them in June but they are not even responding.

Purchased a car from Cars24 ok the date of delivery found that the car is having major problems from there itself sent to repair.

It's been 6th day and no one is responsible to take the concern seriously.

No update on progress and mentally pressurised as i have take it from loan

I sold my car(eco sports) last week and handover all the documents. I was informed that you are holding 29.5k and will get credit once you recieve NOC and other documents. Its been 4days and I haven't received my amount yet and also your representative Mrs.Ashwini is not even answering my call and not responding to my messages. Looks like its a fraud as after handing over my car, everyone from cars24 stopped answering my calls and I have no information on my pending amount.
My email id - digvijay.[protected]@gmail.com
Contact number :[protected]
Car number - KA-03-MX-2635

My contact number is [protected].i am getting unnecessary calls and texts from cars 24.

I want to deactivate this service.I have already purchased car and update to customer care but getting unnecessary calls

I was sold my Maruti Alto Car by Car 24 on 12th May at Vapi Gujrat.
Car was registered at Bhopal M.P & at the Time of Payment company had hold my dues 10000/- will be release after RTO Transfer by Byer but now he said your present is required at Bhopal, MP which is not possible to me,
It was cleared at the time of selling Car 24 representative told me that after RC transfer you should be available at local Silvassa or Vapi and I agreed for the same.

Now Car 24 not releasing my hold amount of 10000/- so kindly help please.

Today I booked inspection for my indica vista car and they have provided a bogus report, saying duplicate keys were not available, RC was faded, engine was noisy etc etc, so many points. It's just only to reduce the selling price and I have not bargained with the technician who came for inspection, because he clearly indicated favour from my side to him.
Neel Kant Bajpai, Bueruo Chief Quami Ailaan newspaper and media channel

Dear sir
I sold my car to cars24 on April 27, 2022, however, even after 90 days the rc is yet to be transferred.

While the cars24 clearly mention that the liability of the vehicle is transferred to them, to the owner, unless the rc is transferred it remains a burden.

I have been following with their call centre as there is no other channel through which can be reached.

However, the response is always cryptic that the complaint has been forwarded to concerned division.

My only reason to go for cars24 was to have a hassle free paper work even though the price quoted by them was very low. However, it has turned out to be a great disappointment.
Kindly help me in resolving this issue.

As per agreement with car 24, I drove my self to your yard, Kannur, Kerala at 1.30 pm. I am waiting here alone last 4.5 hours (6:10 pm now). Till now I didn't get my payment, yet not paid my loan amount( loan closure amount) and not contacted customer service manager. Please do necessary action immediately, until I will wait here..
Regards
Siji Antony
[protected]

Dear Siji Antony,
Thank you for selling your TATA TIAGO to CARS24. As you have opted for Instant Payment, you will receive the amount within 2 to 3 hours of the pickup.
Please remember to take all your personal belonging and remove & close your FastTag account (suggested process to close FastTag : https://www.cars24.com/blog/how-to-close-a-fastag-account/)
Please reach out to your car consultant/RA in case of any query.
Thanks and Regards
Team CARS24

Bike sell karne ko ek saal se zada ka samay hogaya hai magar abtak rc transfer nahi kar rahe customer care pe block karke rakhe hai mujhe

Hi, My no. is[protected]zero
It's quite painful to inform you of all that I have been getting harrassed by CARS24 for last 24 months. They are in the habit of calling me everyday anytime and checking my patience. I have initially I have told the executives MANY TIMEs that I don't want to sell any car and asked to update their data but unfortunately they dont.
Today only I have received a call again from [[protected]].

I request you team to kindly take strict action on this team so that they are not able to create problems in future.

I also want to know the status once any action is taken and what action has been taken, kindly let me know.

Thank you,

I have sold my Renualt duster car MH02CZ5860 to car24 on 28th Feb 2021. from App ID:[protected]. Today at around 1200hrs. Two cops visited my residence and complaint that my sold car has registered an FIR of accident near Latur in Maharashtra where some one got injured severely. Driver took the person to the hospital and ran away from the hospital. According to FIR accident took place on 10th Jan 2022. Cops told me card RC didn't transferred and it's showing in my name even after 1 year 6 months. Car24 should understand the criticality of such incident. I have been in trouble because of Car24 and my entire family has been disturbed. Car24 has to resolve this problem on immediate basis as they are responsible for after sale service.

I have sold my Honda city 2011 model KA41N7672 to cars 24 on Feb8 2022. However till date RC transfer not happened and the person who is having ownership recently violated traffic rules in July and i got the challan to pay fine on my mobile number.