CARS24 Services Complaints & Reviews

Hi,

I got a car from CARS 24 Maruti Suzuki Swift on 22/12/20.
Car Reg no. DL4CAX2078.
Invoice attached.

I have also got the RC transferred to my name.

Two issues.

1. There are still two pending challans with Delhi police for this car for overspeeding, on 25th and 28th of August 2020 before I purchased the car. Details attached for your reference. Kindly look into the matter and do the needful to clear the challans.

2. I need the original bill of the car, as I'm planning to take the car to Tamil Nadu and register it there. As requested by your team members, Mrs. Preeti([protected]) & Mr. Rashid([protected]) I contacted DD Motors, Peeragarhi where this car was purchased. The manager(Mr. Arun Dadwal - [protected]) told, they'll not be able to provide it to me, but will give it on the request of the 1st owner only. As I have no contact with the 1st owner as you have mediated the transfer. I request you to look into the same and help me get the original bill of the car from the car dealer.

I have raised this request already and ticket no 350101 was raised.
The Issue is not solved yet. I have not received the original bill yet and no information regarding the challan was also provided. But the ticket is closed.

Kindly look into this issue and solve it as soon as possible.
Have been writing multiple times for this request and yet no proper reply.

Please find the attached.

Sir,
On behalf of deal for sale of I-10 Car, no.UP78 BS-7375 an amount of Rs.3500/- was held for clearance of challan.
It's amazing that despite various follow up with your concern office, I have received nothing.
Being a company of big name of Cars 24, I can not expect such laxity.
I have submitted challan receipt on 22 September 2021, but feeling sorry to mention that till date, I have not received the said...

Car has not delivered to us payment they have taken we have taken car from Vashi Mumbai one of the person Shailedra Singh from vashi cars24 taken payment but not delivered car to us

This is to address whom so ever is concerned, I sold my car UP14EE6350 on 6th Feb 2021 to cars24.
But till now ( 3 Nov 2021 ) the papers are still on my name.
This is really irresponsible behaviour on your part.
Please transfer the paper to the party to whom the car is sold.

I will be sending you another email after 10 days. If the car is not transferred.

Otherwise, I will be forced to take legal action on you guys.

Hoping for your cooperation.

I will not hold any liability in case:

- if something happens to the car.
- In case the car is used for terrorist activity.
- If someone get killed by the car

Please refer :
https://tilakmarg.com/opinion/owner-of-vehicle-may-still-be-liable-after-its-tra...⇄

Note: This email is from my personal email id and I can use it as a proof against you in court of law.

Thanks,
Rajni Kant

Hi Team,

I received a call today from the person my car was sold to through cars 24 and I was promised that the registration of the new owner will be done in few working day and to my surprise the vehicle is not yet transferred to the new owner, which is a breach of contract and misreprentment due to which I am going through a lot of mental torture and harrassment.

I need full compensation of the torture the company has put me through and also covering the risk which I am at the moment as the vehicle is not transferred to the new owner.

This is ridiculous to know no that a company like cars 24 can run a scam like this I would be going public and posting the details online of this scam

MH12hv4547

Dealer : 66952 Car Point

Appt : [protected]

I bought a Grand Punto Active MH 02 CD 8666 car before 25 days. I picked the car from mumbai self pickup point and the cars enging was totally stoped within 20km. Aur us k bad pune carking yad mein maine car ko stockin kiya. And after that a raised a complaint against Amount Refund. After a long period which is 25days. Still support team was not supported. Customer care says that you talk with Delivery team. Delivery Team Executive AZIM[protected] this guy can't pickuping the call. I called more then 100 times. So how can we business with cars24. I have a evidence video from self pickup to stockin. This is totally cheated with Dealers. This is not cars company this Cheat company. Totally unhelpful from cars24

I bought a TVS Jupiter 2017 model with registration number DL7SCC5782 from Bikes24 on 6th July, 2021.

But till now I have not yet received the transferred RC in my name.

After so many complaints I have not yet received any progress status till now. Even I had discussed it with my Relationship Manager Mr. Ravi Sharma on his mobile number[protected], he is also advising me to raise a mail on moto.[protected]@cars24.com to know the progress of my RC transfer though I know the status as "All required documents not received through Speed Post"

Before a year I have listed my car, but still cars24 not stopping calling me from different numbers. I have already made complaints but no solution. Please take action against this kind of spammers.

I bought celerio and returned the car within 7 day trial period as it was sold at a very high price plus it was a commercial vehicle which was not told to me.
It's been 7 days I have returned the car but refund has not yet been processed
The site has fake promises of 48 hrs refund policy, the truth is its on their whims and wishes to process the refund
Very very bad experience...I will never recommend this

I have sold the car dl8cx1150 in 2019, a challan has been recd yesterday for the same . i donot understand what is the difference between normal car dealers and company like yours if customers have to suffer .

I have sold my car to Cars24 in month of March 2021 and they assured of the RC transfer within 180 days. Till today they have not transferred the RC and whenever I call them they give standard answer that we will do it and there will be no issues for you. But till today they have not transferred it.
I guess, I will have to register FIR citing all details to avoid any concern in future. Cars24 please resolve this issue at the earliest.

I had sent my car for repair about 10days back but there was no update about status of repair. I kept calling customer service and they have been saying it will be delivered today. Then they gave a logistic issue and was promised car to be delivered in first half today but same has not been done and there is no call or communication from cars24. Absolutely unprofessional experience. I am still not sure when my car is going to be delivered. I need resolution on this matter immediately.

I have sold my car in 2020 December, but the cars 24 agents calling me everyday and asking “Do you want to sell your car”. Many times I’ve told him but they didn’t respond. So kindly cut off the calls for me from cars 24.

I Have Purchase Bike No.DL3SCY5072 on Date 24/05/2021 but RC not Received Yet. please do the needfull. allready delay

I am getting calls from cars 24 since last 2+ years. I have told them multiple times not to call me but they do not stop.

I have also written to their team but it is useless.

These guys keep harrassing me with their calls almost every day or alternate day if I want to sell my car. I never said I want to sell or anything and even after saying them no they keep calling me. I am so frustrated with these people because of which I stopped taking calls from unknown numbers and missed some important calls.

This is regards to my experience of selling my car with them ; car got inspected and i was shared the quotation for the same with Quotation App ID : [protected].

I agreed to sell my car ;they took my pan card, Aadhar card, cancel cheque details, 1 rupee was transferred to my account to check the account also

After that there is no response ; i followed up with them what happen, no response they kept me waiting for 5 days saying give us some time and after 5 day there representative sends me what's up sorry they can't buy

what the hell this is really bad not honoring the commitment

I hv purchase one car on finance from you guys 10 days ago nw i want to purchase one more car on my pancard only but your advisor is saying on my pancard i cnt get second loan nd ur executives are saying you will get one more loan so plz atleast clear me should i cancel car or fo somewhere else to buy my second car or i wl gt loan second time on my pancard only.from 5 days u guys are making my fool someone says cancel the car another says dont cancel d car u wl get loan

Last 15th Oct'21 I bought a IGNIS 2019 Delta 1.2 K12 Model from Cars 24 Chennai Vanagaram for 5.36 lacs

They didn't Shared any Doc's of the vehicle Till the Delivery. While Delivering Time They Shared Insurance & RC by WhatsApp. After a day i Checked the Insurance Copy & Found Car Registered in 2019 for 5.15 Lacs & Insured for Same Value for 3 Yrs.
It shows
1st Year IDV - 5.15 lacs
2nd year IDV - 4.34 Lacs
3rd Year IDV - 3.86 lacs

How Can they sell 2 yrs Old Car in to Higher then Actual Price . Actually it has to be less than 30% atleast.

Now Sales team Blabbering that they dont have know anything & They use to sell what price shows in App ..

Its Ridiculous..

There is a lot of noise coming from the engine of the bike, please get it fixed as soon as possible. Once the engine service was done but it did not matter, I am very much worried about the engine.