CARS24 Services Complaints & Reviews

Ticket number 405300.
Car was picked up on 29th Nov for a in warranty repair and it is 10 dec right now and still no. Update or progress from cars24. It is still in the workshop. I tried reaching out to cars 24 over chat email and call. But nobody responds or calls back.

Very pathetic customer service

Bought a car from Cars 24. They only gave one key. Now I am asking for second key, they casually saying no second key available and not entertaining any ticket to replace or provide second key. It is legal issue. Where can I put complain? Should I open FIR for missing key?

I purchased a 2011 hyundai verna from cars24. I completed the payment. But when I went to pick up the car, they didn't deliver the car in good condition. This forced me to cancel the booking and go for a full refund. I paid for the car in October. It has been more than a month. The entire amount is still not credited to my account. I still have 26000 left of my money to be credited. It caused me so much of emotional issues and the cars24 helpline is not at all helpful. I will be forced to go to court if this isn't resolved in another week. The trust I had in the company is broken. I have evidences for all the successful payments. I have went through all the due process of filing a complaint through their website/app. Nothing helps. Never seen a company behaving like thos. I have been patient. My cars24 transaction ID is COK#170183. I will proceed further if this is not resolved at the earliest.

After car inspection the estimate has not been shared even after multiple follow up and reminders.

The concerned consultant has not contacted yet inspite of calling up and reminding the Cars24 customer care.
.
My Name is Kesavadas K M - [protected]

I sold my car Verna (DL7CL7437) to Cars24 against ID no. [protected].
I completed all the compliances & documentation related to RC transfer on[protected] in Noida Branch after that I received the amount of my car.

On Dt. 06.12.2021 I received a message from Cars24 that I have to visit the RTO for Party Peshi for RC Transfer process, which is not applicable in Delhi RTO Act. I contacted Mr. Milan Gupta employee in Cars24 (Kanpur Branch), I told him the same thing and he confirmed me to ignore the message and assured that Party Peshi is not applicable in Delhi RTO rule.

On Dt.08.12.2021 I received a call from Cars24 Gurgaon office Mr. Ashish, he asked me to visit the RTO office during working hours as their was some mismatch of the signatures in the documents to which I denied because of my office schedule. Although I requested him to send someone to my office or to my home so that I can sign the documents again if there is any signature mismatch, whereas I don't believe this because I sold my car 2 months ago and received full payment.

Mr. Ashish literally spoke to me very rudely throughout the call and threatened me that if the car meets any accident then Cars24 will not be responsible for that. I told him that I spoke to Mr. Milan Gupta and I was confirmed from Mr. Milan that Party Peshi is not applicable in Delhi RTO.
Then also he kept on threatening me and hang up the call saying that "Mera kaam aapko jaankari dena tha baki aap jano aapka kaam jaane".

I believe that Cars24 has become a global brand now and expanding more. I would request the team to kindly intervene into this and take up the matter to higher management and get it resolved.

I would also like to add that Cars24 is a well-known group but due to some unprofessional employees like Mr. Ashish in your organization they are spoiling all the repo please don't let this happen.

It is very unfortunate to write this thing and bring this to your kind attention. I'm looking forward this plead would really get some proactive response from your team and get this done ASAP. Thanks in advance.

Regards
Vishal Mishra
[protected]

I have sold my car to cars24 they have bought my car as a scrap car but didn't mention in there documents nor given me proof that my car got scrapped

Hi Team,

I raised repair request on 6th of Sept car repair was not done fully as per my requirement.
The major problem of Clutch and Suspension is still ongoing.
I 1st repair request I requested to replace clutch plate, pressure plate, clutch bearing and major problem of suspension is not resolved.
After that again i requested for repair request on 8th of Nov from till that i didn't received any further update from cars24.
Cars24 CC don't know who is going to pick my car for repair what to do next and they don't give update on mail also this is poor communication with customer from cars24.
Now the car is not working properly getting Clutch problem and suspension problem is critical day by day.
Kindly resolve this on priority

I sold my car with reg number: MH12SQ7630 to Cars24 in Jan, 2021. There is a traffic violation committed in Aug, 2021, the challan number being HSPCC[protected]. I have been served a Lokadalat notice in Dec as this due is unpaid.

Since, I sold my car to Cars24, it is their responsibility and not mine and I should not be served this notice. I have been trying to call them several times. There is also a ticket opened Ticket: 413683, but clearly no help.

I am asked to present myself in the court on 11th Dec and I need a resolution asap on this.

I'm getting 2 to 3 spam calls from Cars24 everyday. These guys don't care for my privacy and time. Keep on calling even after repeated requests to put me on DND

I have bought the car from cars 24 since then I am just calling the supervisor to check the details but I am not getting help at all. My issues are listed below -
#In my RC Name is Wrong & they are not changing it.After me calling and following months now they said again fresh rc we need to apply and it will become 3 rd owner.

# I have been asking for insurance documents till today I don’t have the documents and policy is expired and I can’t buy new can’t renew without policy number .how is responsible for extra money ?

# car extra key is not been given to me.

I have tried all best way but it’s failing and no help .

It’s a worst experience, harresment and definitely it’s not Hassel free in car24.

I have sell my car to cars24 as a scrap, before pickup thy have told me to give scrap letter with my chasis plate but still RM has refuse to give scrap letter and didn't picking up mycalls . I have sold my car as a scrap so who will give me scrap letter RTO also refuse to give scrap as they told me the company who has scrapped your car will give you scrap letter ... Please provide me scrap letter to i am going to do complaint against your company and RM (AMIT) regarding doing fraud .

Hi Sir/Madam,
I would like to highlight that issue regarding Hold Amount of RS10000 for RC transfer
Ownership Transfer has been completed with appointment ID [protected] on 22/11/2021 and we received confirmation email as well.

Kindly look into and try to release hold amount as soon as possible.

Thanks & Best Regards,
Wajda Begum

I am Rushikesh Shilimkar, CEO of BLAST APEX Company. One of my car has been repossessed due to only 2 pending EMIs. Cars24 Team is saying that there are 4 Pending EMIs. Ive given all the proofs about paid EMIs but there is no response from anyone from Cars24 Team. I am continuously sending mail because only Rs 87000 /- is pending and i am ready to pay that amount. I am telling this thing to Cars24 on Mail but there is no response from anyone. I have my personal Stuff in my Car that worth Rs 45000/-, Kindly arrange my material to me because it my personal material. I have given this details to many cars24 team members from my area/territory but they are not responding me with details. Please arrange the material to me and my car as well. Kindly arrange the call for foreclosure and discussion and give my car back to me. My Loan ID No [protected].

Regards,
Rushikesh Shilimkar.
[protected].

My car has been repossessed by Cars24 on 12 Dec 21, only 2 EMIs were pending but they are saying that 4 EMIs are pending. I have already sent mail with Paid EMI details but there is no one responding on EMail, Customer Care Number, WhatsApp, and Sales Office. My Car is with Cars24 and i have my personal stuff in my car that costs around 45, 000/-. No one is bothered about it. Only 87, 000 outstanding amount is pending and that too i am ready to pay but there is no way to reach to the concern person. If no response from Cars24 then i will have to go to Police Station and will also bring this issue in media as i have contacts who can support me to bring this issues on Media. Kindly do the needful before time.

Name: Rushikesh Shilimkar.
Cont No: [protected].

I have just viewed your site to know our car value, but surprice getting daily 5-10 calls from your call centre, even after informed them, that i am not intrested to sell my car right now . BUT NO CHANGE IN YOUR SYSTEM AND CALLING ME AND DISTRUBING ME .

Pl remove my mobile no [protected] from your car seller list and give us mental relax, otherwize, i will log complaint in your against for harrsiment .
i am assitant of am lawyer at faridabad and can be log patistion in court also .

Narender Chitkara
[protected]

In November that is this month this company has some problem with their server every month deduction of easy monthly instalments is date 6th however this guys this month got some issues with the server and we're unable to deduct funds on the 6th, I was unaware until this people called suddenly on 9th and asked to pay the instalments I said how could it's on auto-debit somebody just cannot call and ask for money at that moment didn't have that funds this company also applied additional charges of overdue instead the problem was at there end on-call they accepted there mistake and asked me to only pay EMI amount I said okay and paid after 3 or 4 days max. On the date 25 Nov this company again charged my account for 1014inr without any indication or information on what the charge is for calling there customer service has been the worst experience speaking to these always wants us to make bookings no one wants to know what the issue is and cannot help no superior can come on call to fix the problem only promising callbacks and also these callbacks are coming from booking team not relevant department.
Cars 24 is the worst need to sue this company.

At time of test drive of my car, I highlighted 3 major issues to MR Hasan (the sales Advisor)

Those major issues are with noise in car Suspension, Car missing/Fluctuating RPM, and Clutch slip.

Mr Hasan acknowledged those issues at the time of vehicle test drive and delivery, and told me this will be taken care in Warranty of the car.

MR Hasan told me that these issues cannot be rectified at the time of selling/delivery, but will be taken care in Warranty.

Till now I am chasing cars 24 from last 3 months, but no resolution.

Today I gone to the cars24 office at lado sarai New delhi-110030 for selling my Eartiga 2017 model. When I reached there someone told me to sit in front of him and he starts asking about my car but also he keeps chatting on his WhatsApp on laptop and when I tried to tell him not to do that he start asking about my insurance and when I was in the car to bring insurance for him he came to me and sit besides me and telling me the price which is below my expectations I told him how can you say the price without any inspection then he called someone who also getting in the car and telling me the same amount I was totally shocked how both of you can say the price without any car inspection? They said we have more experience then your expectation. But I want to inspect my car so that I can get a good Price and I keeps telling them but they don't respond
They going back to there office and keep saying that they don't want to do inspection of my car after that I came back to my home.

#305888 ticket ID

You are cheating me openly. I dont have time to explain. It has been ages my car has been taken for repair and kept ileggaly despite asking to return. No one is calling me. Only autonated delay sms standard lines from customer Care. Sir it is escalated you will be called soon.

RETURN MY CAR AS IT IS . NOTHING IS NEEDED. I MADE A MISTAKE BY PURCHASING FROM YOU. RETURN MY CAR WHAT IS YOUR PROBLEM TO GIVE ME BACK MY CAR. REPAIR IS NOT NEEDED. STOP THIS FRAUD ATTITUDE.

Am Satheesh, residing at Neelankarai, Chennai, Tamilnadu.

I have a Creta which I purchased on last December 2020. I wanted to sell my car. So I choose Cars 24( Because last year October I Sold my Tata Safari TN 07 BT 4416 through your Velachery branch)

I have great respect on Cars24.

But this time am totally disappointed.

I fix the appointment and the company person also came and did inspection and I got a price quote.

Then from their side they asked all documents and which all I submitted to them. And almost 3 days am waiting there is no response from their side.

This is really unfavourable. And keep on calling the Relationship manager Miss/Mrs. Ra****a**(mobile number ***********)
she never picks the phone. And am so frustrated. And this morning I called their customer care number and they tried to make a conference with the Relationship manager, but that also not connected.

The thing is they have to give update to the customer. May be they may have some issues for getting this delay. But have to inform the customer. They are keeping the customer in a confused state of mind. Whether they are going to finish the process or not. Or going to cancel.

See if you are not interested I can sell my car in some other ways. Why should I wait blindly. Am loosing some good offers too.

So I request you to resolve this issue as soon as possible. Because it gives lot of tension to me.

Hope they will resolve my issue.