CARS24 Services Complaints & Reviews

I booked a car Corolla Altis G, HR26 Model 2013 price 496699 by a booking amount of Rs. 999/- by credit card on 13.04.2021 as per the company policy and they asked me to pick up the car from Omaxe Mall, Gurugram on 14.04.2021 any time, while the booking was valid for 96 hours from the time it was booked.

Afterwards, the status of the car was shown as RESERVED.

My residence is about 70 km away from Omaxe Mall, Gurugram.
I visited their office on 14.04.2021 but the office was closed whole day.
I kept on waiting near their office for the delivery of the car from 10.30 a.m to 07.15 p.m
Meanwhile, I kept on making many calls to the helpline number and other numbers of the company but in vain.

In the evening, Mr. Satyabhan Singh made a call to me from mobile number [protected] saying that while coming from Noida to Gurugram, the car had a mechanical problem, so they could not sell it to me.
Till early this morning, no status of the car was visible on the official app of the company, but now the status of the car is being shown as SOLD.
This means that they have sold my booked car to someone else against the policy of the company due to which I am suffering economically, physically, socially and mentally loss because I had to manage the amount by borrowing the same from my friends and relatives by telling them that I was going to buy a car.
I m undergoing a type of deep humiliation by thinking that how to return the amount to them.
I also had to spend the whole day in Gurgaon but in vain
I came by car to Gurugram by incurring money but in vain
Till now only 48 hours have passed since I made the booking.
You are humbly requested to deliver me my booked car, otherwise I must have to take shelter to the honourable court including Consumer Court as per law.

Dear sir
i swami nath pandey sold my Hyundai santro xing
Vehicle no HR 26AP 3521, CHASSIS NO MALAA51HR7M205942 to CARS 24 on date 23/12/2020, APPOINTMENT ID NO-[protected] .WE required scrap letter/dismantling letter urgently because we have to submit it to transport authority for vehicle deregistration process of vehicle so kindly provide me scrap letter/dismantling letter i will be very much thankful to you

Name:- Amol B Sonavane
Reg mob no:- [protected]
Vehicle Registration : MH05BL8166
Date of purchase:- 17 Feb 2021
Purchase Hub:- kanjrmarg, mumbai

I have created engine problem and also staring issue so please i need service for my warranty period

I keep getting calls from your customer care once in a few days. I have told multiple times that I am not interested. Where can I give my phone number, so that you can add me to your dnd.
STOP CALLING ME!

Dear Sir,

My car Verito(Logan)1.6 liter petrol was procured by cars24 the contact person was Mr. Hussain Suratwala. on 28 Nov 2020. The Reg No of the car is MH 01 AE 6380

The RC has still not been transferred over 4 months after the sale. I am unable to contact Mr Suratwala as he is not picking up my calls. Request you to please resolve the issue and let me know the status and reasons for the delay immediately.

Regards
Oneil

Its totally a fraud company with corrupt employ . i sell my scooty but not return my all money

my no. [protected]

This Is Sameer Suresh Dhirde i sold my car SWIFT VDI MH31, CS6205, sold to Car 24, but and NOC Also Submitted dated 08 April 21, but Car 24 Will Not Provide my outstanding payment 20, 000/- rs,
I requting You to please Provide me my Outstanding Balance Amount rs 20, 000/- earliest.

I Have been trying to get my RC transferred under my name from the day I bought a car using CARS24 . I had paid their service fee and the RC transfer fee . I have sent numerous emails to them stating that I have not received my RC however they are least bothered to respond and to resolve my issue. I even have submitted the account statement mentioning that I transferred the said amount to CARS24. But still my issue is not resolved

Hi,
I received unwanted calls from Cars 24 sales team,

These Car 24 sales team calling me everyday 4-5 times. last two months.
I never ever booked any appointment still getting calls. my number already added DND service. but Cars24 sales team calling from Mobile.
I explain my problem many times getting multiple calls from cars 24 . please remove my number from your dialing list . but still getting call.

Moreover these guys not even aware at which place I am residing at times I get call from Delhi, Bhopal, Lucknow .
I already made complaint with Car24 couple of times but no one bothered to work on my request.

Sale my car car24 branch shakti Nagar 30/5 registered owner Ritu please provide me total valve car 24 my car and deduction Email I'd shyam.[protected]@gmail.com

Handed over the car on 29.03.2021, appt id:[protected]
Till now the amount is not paid to me except the token amount of Rs.1000/-
I have got one primary and one topup loan with hdfc for the car...and they asked me to close one loan and i did it...after that they told me to close my hdfc credit card which i never failed to make the payment since inception...that also i closed...Now they are saying they can make the payment to hdfc bank for closure of loan and the balance will be settled to me once i submit the NOC...for that also i agreed...and now they are thinking of what reason to tell...
my contact [protected]

Sir maine cars24 office gurgav se10/12/20 ko SCORPIO li 2012
Model, mereko abhi tak car ki RC wo NOC nahi mili.
Cars24 ke sare members frods h,
Me ab cars24.ke khilab police complain karne wala hu,

From last 2 year I had received every day 2 or 3 call for sale you car .
I had lot of requests for please don't call me but still no any action on this it's harassment for me.

Hello Customer Service,
I have made a deal for selling my car through Cars24.com. App. ID [protected]. I got the token amount of Rs. 1000 yesterday.

However, I have changed my mind and dont want to sell my car now. But your representative Mr. Rohit (rohit.[protected]@cars24.com) is telling that I cant cancel the deal now.

Please help me to get out of this.

Regards

Manas

I do not have a car to sell but Cars24 keeps calling again and again from different numbers during odd hours and on weekends too.
Stop harassing.

Such unethical businesses should be shut down and governing bodies should take action.

I had visited Cars 24 more than 6 months back to sell my Mercedes. The deal did not go through. However, the trouble and irritation from your Organization is unmatched! I shocked how consistently one can irritate anyone for months! Without exaggeration, I receive more than 15 calls a week from Cars 24, asking the same thing - Do I want to sell a car? Inspite, of requesting multiple times to put my number on DND, it has not worked as I guess my number has been circulated to all possible centers of Cars24 (or maybe the central unit). I would never want to deal with Cars24 and would suggest all others to do the same if this continues!!!

I am ved saoji I sell my car hyundai grand i10 on 10 August to Aurangabad cars24 office your respective team says that RC tranfer within 120 to 180 days but my car RC not transfer after 220 days and every time your representative says that RC tranfer is in process

Receiving spam calls every few days. .totally annoying. If you guys think its a marketing strategy, you are wrong. .this type of calls will decrease your brand value further more. Please don't call me.

I was not clearly explained the process about NOC documents from the bank.
I expected that the service boys to check whether the hypothecation was removed and whether they require a recently validated NOC from the bank. I was told about the same after the deal was finalised and made to go up and down to get a newly validated NOC & form 35 from the bank.
I also expected your customer services associates to be more courteous, while dealing with customers specifically Sachin Kajal who is the associate who dealt with me. He was quite rude and casual in dealing with the situation.

Further, you charge instant payment charges while you make the customer wait for 2 - 3 hours to credit the payment

You need to be more authentic while making customer promises as I felt that you guys committed something and did not accurately deliver on your promise

We purchase a car on 23 mar 2021. Inthe report front tyres 50% good condition but we observe after came home, those tyres were with air bubble and fitted with tube. It's shakes the total car when driving.
We need justice .