Southend Honda Complaints & Reviews

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Level: 52

I'd Name :- Op Shahin

ID:[[protected]]

I have booked the vehicle on 09.10.2017 but due to the worst services i have cancelled on 21.10.2017 as per the promise given by mr. Hari pradeep & mr. R. Rajasekar of my booking amount rs.51000 plus cash amount of rs.100000 for registration charges. The loan rs.13, 18, 635.00 which has been disbursed on 16.10.2017 was withheld with the dealer 65 days

To the concerned authorities,

We visited the Southend Honda Showroom, MGF Mal, Saket on 24th October 2015 as we wanted to purchase a new car. We had been guided by Mr. Vijay Aggarwal who was the concerned sales person for us. We received all details by him regarding Honda Amaze SMT model and we specifically raised the question i[censored]RBAN TITANIUM color was available and he assured us that the color was readily available and would not take time in arrival.
On 26th October 2015 we booked Honda Amaze SMT, URBAN TITANIUM color and paid Rs.10, 000 as booking fee. We received the receipt which gave all the details of the car model along with the color we had requested. Again we had been assured that the color was readily available.
On 31st October 2015 I receive a call from Mr. Vijay Aggarwal informing me that URBAN TITANIUM color is not available and that I should get the Silver color.
I am very dissatisfied with the sales services that your staff gave us as they made false commitment to the customer without getting any prior confirmation from the company.
Secondly I paid the booking fee as I had been told that the UT color is readily available, thus this shows that your showroom makes false promises before the booking.
Not only this, Mr. Aggarwal said he would revert back to me with the information on Monday 1st November however, I did not receive any phone call from his side. I had been trying to call him continuously since Monday and my phone calls are being ignored and I am not given any information whatsoever.
We have taken Honda services in the past as I am currently owing Honda City and never faced any problems however it is a matter of great regret to get such services from your showroom and to even choose to make a booking from your Showroom.
I would request you to please look into the matter URGENTLY and deliver me the correct information so that I can take the necessary decision.

Thanking you,
Rita Kumar

Sub:Regarding to Accident of car DL3C BM2224 in Honda Service Centre (SOUTH END HONDA OKHLA, PHASE-1).

I have given my car for service/repair at your service station .M/s Southend Honda, Okhla against inspection slip no.143 Dated 25-07-12. My car was damaged from the back side only as also mentioned in the slip issued to me. During inspection the person hit my car in wall. The collision is so strong that the car’s bumper, bonnet, radiator, air bag, many engine parts etc were completely damaged. On enquiry from the manager he didn’t gave me any satisfactory answer and also misbehaved.

Plz analyze strength of force by which car is hit with wall. This is matter of careless and also mishandling of Vehicle.

Next day I got several calls from the dealer office who tried to rush the matter without acknowledging their fault. I told him that I am very disturbed because of this huge loss and that he should consider my grievance seriously. But he refuses to understand my condition.
This is matter of careless and also mishandling of the Vehicle. Technical problem on engine OR any which can be occur on High Speed or any condition which can be affected safety of my own/family.

Still after 17 days there is no hardcore solution. Earlier also I have communicated in CRM cell on 26th July which recorded with Acknowleadgement#71201614.

Such type of behavior/Handling of vehicle is not expected from Brand like HONDA.

Requesting you to provide me the optimal solution which satisfies my safety/Accidental issue. Consider my matter seriously or I will have to take legal remedy at your expense.

Thanking you

B D Aggarwal
(Owner of the car)
Ph. [protected]