CARS24 Services Complaints & Reviews

Hello, I am Deepa and would like to complain about getting calls and messages from Cars24. I DO NOT WISH TO SELL ANY CAR NOR PURCHASE FROM CARS24. Please UNSUBSCRIBE me so I do not get calls from CARS24. Nowadays I am getting calls from Andhra Pradesh, please stop calling me.

My ph. no. [protected]
NAME- Deepa

I sold my car on 16 October 2020 at Gurgaon Sector 14 MG road. I paid money for removal of HP with NOC however HP is still showing under my name. Could please confirm when HP removal will be done and also please confirm when RC will be transferred to the buyer.
I sent several emails to customer care but I hardly get any response.

My details
Appointment ID- [protected]
Ajay Kumar
Car Sold- Renault Kwid

I had booked a home appointment to inspect my vehicle after paying the said fee of 99 rs. The appointment was scheduled for sat. Received an apology message from cars 24 they can't make it on Sat so to reschedule my appointment. I rescheduled it on Sunday, not done in sunday and no communication from them. Rescheduled again on Monday but same. Till now I haven't even received a call from their side. I called up their customer care to find out only thing they reply is they will call back again & when I ask for refund they say it will take 15 days. I fail to understand such behaviour from them . I think they want to take details and not to do customer service. I demand an explanation & to refund my money in next 48 hours. I don't want to deal with such fraud company who doesn't respecg or care for their customers.

I have sold my Hyundai i10 in cars 24 outlet in Sector 7 Faridabad Haryana on 6.11.2020.

After the same i received a challan of overspeeding from delhi police on 2.02.2021.

Why such a thing if i had already sold the car why i am receiving this challan.

Sort this immediately.

Challan mesage attached.

Vehicle No. HR51AQ1844

I have booked an appointment for home inspection on Nitin lokhande's name I have paid 49/- my car got inspected and after some time I got otp I called 3 to 4 time on that no but no response after 30 min I got call from banner store I had a word with rakesh he told me the price and all but there was no convensing power in him he was very casual then I told him give this call to ur manager he gave call to mr UTKARSH MISHRA and he was dealing with me. One of my friend has work with cars24 so I told him to talk with utkash Mishra when my friend started to talk with him and told him his name mr UTKARSH MISHRA didn't gave any reply and told him you know everything thing about cars24 and he cut the call this was very rude behaviour of mr UTKARSH MISHRA being my friend was and ex employee of cars24 he told let see what better offer cars24 will give the behaviour of cars24 employees was bad that I will suggest my family friends not to sell car to cars24 on that UTKARSH MISHRA has decided that I am a dealer so he didn't gave proper reply to my friend i think cars24 is running on dealer's only not on employees they are not giving money right this things has to take in notice what your employees are doing with customers may be today you lose 1 customer but in future it will me more because of your employees I will sell this car to any other car dealers may be in low price but not to cars24

Two years back I went to Cars24 dealership (or you can say shop) and as per the procedure they took my details (number & name) now I am receiving call on alternate days basis even after I requested for DND multiple times and many times it happen that the rep. disconnects the call in the ongoing conversation.

I want my number to be de-registered from your system, even I wanted to sell my car on your platform but now I won't do the same and even I will let my friends and circle to not to come in your trap.

I had one car but due to unethical behavior I sold it to 'Cardekho Gaddi' store with a good amount.

I am really frustrated with the behavior and in future I will boycott Cars24 and I will definitely share my negative review on ever social media platform.

Look into your management
Hire smart people
Guide them how to talk
Add "DND" feature in your list, and give rights to the executives

Mr. Vikram

accident on[protected]
officer incharge no. [protected]

i sold my car in[protected] still owership not transferred and now[protected] car got accident in Rohtak City Policy Station.

I complaint on Cars24 Customer Care[protected]
the ticket is 342017, 342977, 420934, 421953
and
appointment id is [protected]

but still no Response Properly and Cops are calling me again and again and say to visit to Rohtak City Police Station.

I complaint so many times in 4 months. I also Visit Jail Road Branch, Rajouri Garden Branch And Moti Nagar Head Branch but no response from cars24.

i attached the my document and also share the details of Rohtak Police and also share the FIR Copy.

incharge officer name : Pamanad
ph: [protected]

Regards
shanky sharma
[protected]

Mr.Vikram,

Sorry to say but this is very unfortunate that even after multiple follow ups with your team not getting a satisfactory response.

When other companies are providing good customer service, complete product details and test drive at customer's place, Cars 24 is doing only tick box activity.

You might be unknown about it, because you are too busy to sustain your business, but if you really want to grow then check the ground reality.

Book a car from Cars24 and check the service which you are providing in Mumbai city and compare the service with your competitors.

I have booked an appointment for valuation of my car FORD FIGO on Sep 12 2020 by paying 49 rupees using their website.

No one turned on the day it was scheduled. I raised a concern and they rescheduled it on Dec1 again no one came .

After waiting for 3 months, i sold my car on OLX which is better and best platform than CARS24.

I need my money back as CARS24 not only charged me with money but also wasted my 3 month of valuable time.

I am attaching the SMS messages i received for booking, grievance and rescheduling. I am going to challenge the same in the court of law if no response received ASAP.

I had booked for home inspection (ID: [protected]) on Sunday, 31st January from 11:30 & Monday 1st February 2021. Both the times I got a SMS mentioning that the inspection can't be done and I need to reschedule. This is really annoying.

I called up customer care to mention about this incident, however no action has been taken so far.

Let me know how to reach to the next level so that my feedback is taken....

Hello,

I booked an car via cars24 and made an payment of ₹20000, but the car was sold already and now they are saying it was an technical glitch. How can such a big company make this error and how.can an customer trust of they make this type of issue
Deal ID - BLR#52059

Regards
Tahir

I sold last year but till not transfer of ownership AP09AV7973 this is second time I complent to u
I sold in Hyderabad cars 24

I have sold my car WB08B3366 to Buyer Name "Mohd. Humza" on 27 sep 2020 at Kolkata. Invoice number is C2C[protected]. As per your commitment, the RC is supposed to transfer in 60-70 days after delivery of the vehicle.

I have shared all required documents including NOC from financer too which got expire after 60 days of issuance. I followed up a lot with Cars24 executive and Buyer but of no result. No concrete update has been given.

Cars24 mentioned that with cars24, RC transfer is hassle free but it seems that a lot of struggle is required from the seller side. Frustrated with their processes.

I have checked in mParivahan app too that the buyer had not even renewed the following yet and all of them are showing in expired mode

Registration tax
PUC
Insurance.

On top of that, there is a challan raised by Kolkata police for over speeding and he has not paid that too.

I have sent multiple emails to [protected]@cars24.com & care.[protected]@cars24.com and followed up from their helpline number but no result till now.

Requesting them to please take necessary action against that and consider this on priority.

I showed my car in cars 24 and they gave me a offer. But its not accepted by me. I am not satisfied with that price. But they called me daily and offering some price.. Since two days they are calling me but not wait until accept the call.. They are giving ring two or three times. After I called them but not accept the call. Disconnected my call.. They are playing games with people. I am the lady owner of the car. I[censored] do like this I will complaint in police station

I wanted to sell my cars through them and I had registered with them for the same purpose.
I had the car inspection done at their Aranyeshwar Road Branch in Pune. My relationship Manager assigned was Mr. Soumya Rahod, +[protected].
I have a hypothucation on the Car and I Had to get an NOC letter from the bank that I could sell the car and make good they payment to the bank directly through Cars 24. The said letter on the...

I have purchased a car of model (Volkswagen Ameo vehicle No TN 06R 8193) on 12th December 2020 from the day onwards steering get very hard on driving, I was contacted your sales person but there is no proper response. When I enquired before on purchase they said they will give 6 months warranty upto 7500 kms but after the purchase they are not responding. Please rectify this compliant early I belive that cars 24 then only I purchased.

Hi Team,

This was my first experience with Cars24 and was really bad at the end when just for 1500 your employee cheated me. Ujjwal from Noida Sector 53 Branch promised me if you do not have rent agreement for your previous address he can help me to produce as this is only company policy and your hold back amount will be credited after party peshi along with 10000. But I received only 10000 rather 11500. This not going to hit me too much but yes as a company this certainly hit. Because Integrity is one of the most valuable part of any company and I seen it missing in your employee. Thanks

I have never contacted Cars24 for any service yet i receive at least one call daily asking if i have any Car up for sale. I have told them mNy times i fo not have any interest in their service and they shold stop calling me yet it keeps going on. Im getting tired of this.

Money taken by Cars24 agent Jitendra kumar, employee id - 16996,

But RC transferred not done.
Suspected document tampering by cars24 agent.

Car purchased in October 2020.

Cars24 customer support is non-existent.
Complaints not addressed.

I have sold my car CH01 AD 4236 to Mr. Vikas via cars24 Executive Mr. Karan. Both buyer and executive are not cooperating in getting rc transferred. I have called customer care of cars24 also multiple times but no one is responding. Kindly look into this as I am betrayed by cars24 and lots of mental harassment has been caused to me because of this. The company is in chandigarh tricity.