CARS24 Services Complaints & Reviews

Reference my Appointment ID -- [protected] dated 21 Dec 2020, An inspection was done on the same day in Gurgaon at my residence after i paid an amount of INR 99 and a price quoted to me which did not suit me A further offer was made to me by Gautam of Cars24 at 7pm on Friday the 25th of Dec. I conveyed that i could give my car on 29 or 30 th as i was told that the NOC needed to have a three month validity . I clearly requested for a mail confirming the price and documents. Since i received NO on 29th Dec i called and spoke to the same gentleman who now told me I needed an original NOC and form 35 signed by the bank . Post my getting this from the Bank on 29th Dec, i called thrice requesting for a call back . There has been a Zero response . I got a sms last night saying compliant closed as there was no update from me :!!!
Is this a joke . I demand an explanation and plan to write on social Media. Also strict action against Gautam. Pl call me on [protected] .
Prabha Nair

I have raised my query many times for test drive ...but none of the driver called me...and the service at your paras down town zirakpur is very bad...they did not show me car less than 2 lakh...I called one of your representative many times but did not get any response ...even he forwarded my call to any other number...very unsatisfactory

Sir, I won a auction the car details where not completely provided upon which I requested the details of perticular vehicle to customer support upon which they where fail to provide details and delaying response. As I don't want to stock in from my side as if they will charge rs.20000 after 5th day. I was cornered. They wrongly charged me amount of rs.10000. I requested for refund

Please stop calls from cars24

I have sold car in Pune on 22nd Feb 2020. It was told that the RC transfer will happen within 6 months. But, even after 10 months the RC transfer is not done to the new owner. Vehicle number TN 02 X 0816. I cannot be having the risk of being the owner even after 10 months of selling. I don't know where is the car who is the new owner what the new owner using the car for. Please look into this matter at the earliest.

I have purchased a car from cars24 on 3rd july 2020, all payments has been made timely. But I have not got my car registration certificate till today i.e. 25 Dec 2020, I cannot travel with my car without Registration Certificate.

I have sold my car to cars24 hoshangabad road branch on 21/12/2020, Monday. I was earlier told that i will receive payment after maximum 30 minutes of car delivery, but it is the 3rd day, yet the payment has not been received. The dealership person is saying that they cannot find any buyer to purchase my car, that is the reason of the delay in payment. I was not made aware that this was a condition of payment. I just want a confirmation of the date and assurity of payment against the car that i have sold to you.

CAR NUMBER- MP04CX4175
APPOINTMENT ID- [protected]

I had got my car inspected and agreed to the price given and hence request for further formalities. No one turned up and have been raising complaint since 02 dec 2020 for documentation wrk but no response from cars24.Ticket Number: 397250

Have sold mu car through Cars24 in Jan 19,
And have completed party pashi at RTO OFFICE in June. Still RC is not transferred to current owner. Have tried to raise issue many times, but Cars24 is not responding.please help.

I have purchased the car through cars24 6 months ago during purchase we have faced too much difficulties and harassing, Cars 24 committed to transfer the rc in one week now after 6 months still they are not receiving the calls and not responding my mails after so many try still i don't have any documents, All the payments already transferred to Cars24

My bad luck that I gave them my contact number. Now my inbox is taken by their ads. I've contacted their customer service several times and blocked their numbers. they keep sending me sms from new numbers. WHAT A Frustration. cars24, if you are seeing this review, note this. I will never do any business with you. I'm so much frustrated and irritated by your service. I will never consider and recommend your service to anyone I know. You are the worst who intrude into privacy of people.mob- 9.for.O.O.3.Fiv. I I 5 5
(number written in this format to avoid webscrappers who searches numbers to send their ads.

Hi,

While buying a car from cars 24. Mr paveen cars 24 executive promised me that I need to pay 1500Rs.. Which is refundable once I complete the RC transfer process of the car bought.

Once the RC process is completed I sent him the email with all the attachments like scanned copies of the RC card and cheque leaf. Its been 2 months I have not got any feedback from Cars24.. And Mr paveen is not responding to my messages and to calls or even to my emails.

I relied upon your inspection of car and further lies told by your executive . I was very cautious about not buying an accidental car so i didnt go to local dealers . But as per claims of your executive that you have very crystal clear dealings i went ahead with deal. After buying car( NOC still pending) within 7 days i went to agency for general checkup of car and there it was revealed that it had an accident 2months back in which both bumpers, both headlamps n tail lamps, a mirror and bonet were replaced. But there was not even single mention about even paint in your report nor did your executive was aware. Is this the kind of inspection you do. Making hefty claims that your mechanics do inspection with advanced machines. Didn't even they caught that it had so much repairs or your executive was just busy completing his targets. If only i have to get the car checked from here n there so whats fun of buying through cars24 and paying for your service and that even more amount than seller??. Kindly look into matter. The deal is stuck in between due to lies told. I need a resolution as soon as possible because its consuming my precious time. Thank you

I bought a car from cars24 on 22/03/2020 but till date I don't get rc with my name .

I had sealed deal with cars24 for my i20 Hyundai car and as promised to pay Rs. 137234 but received only Rs. 135558

The incident took place on 13/12/2020. I went to the Vasant square Mall at cars 24 place around 3.00pm . Started checking out some cars and it took me some time (as it is a common thing to check something before buying or choosing). And then the salesman Name--(RIPUNJE) something like that started talking rubbish and abusive to some other person about me because I was talking time to choose a car and when I asked him why he is talking like that then he started fighting with me. Now tell me is this the way they behave with everyone. He tore my jacket, broke my bluetooth earphone and I got injured also. I just want the amount of money equal to the damage and he should say sorry to me as well. My name is Satish Tanwar contact me on [protected]@gamil.com

I had got my car inspected and not agreed to the price and hence req for no listing. However same was listed and have been raising complaint since 01 dec for delisting but no response from cars24.Ticket Number: 382452
Appointment ID: [protected]

Hi,
My name is Abhishek Mahajan. My Customer Ref Number is [protected]. I have purchased a Maruti Alto having number - UP14AZ3040 from Cars24 Sector-18, GIP Mall, Noida on 9th Sep, 2020. Mr. Utkarsh Thakur was the Agent.

At the time of purchase they have assured us that RC transfer will take time and we will receive RC within a month. But, It has been 4 months now and they have still not given us transferred RC. On continuous follow-up with Mr. Utkarsh & Mr. Jugender, Utkarsh stopped picking up my calls and Jugender is not taking responsibility of the issue. These people started giving lame replies. And not providing us the clarified solution.

I had sold my car (KA51MA3595 ) to cars24. Delivery pickup was done on Saturday morning but it's a week now and they haven't transferred the sold amount to me. I have been calling and mailing them continuously but nobody is taking any action. This is such a pathetic customer experience provided by them . I am now regretting my decision of choosing CARS24. I even fear that they will not give me my money!!

Sir/Madam, this Ganugula Sapthagiri who purchased a i10 car from cars24. The car ID is 1522690. The deal was of 1, 64, 000/-. I paid on 13 Nov 20 the full payment with extra 5000/- hold amount which the Cars24 Rep Mr. Gaurav said, will be credited to my account. But, today it is 12 Dec 20. I have not been called yet for registration and my extra 5000/- has not been credited. Even now, there is no information, when the registration will be done.
Thanking you sir/madam