CARS24 Services Complaints & Reviews

I was asked to pay a total of 10620 + 7000,
was promised that 7000₹ will be adjusted in my main amount,

Now I paid a total of 17620₹,
Ideally when the deal is cancelled from your side and not my side ( customer side ) and with not the owner but the customer paying money of both sides you should refund.
Because as a certified car selling platform its your fault to sell a fraud car.
I want this money back, as i am not responsible for your company's mistake on onboarding a fake and trash car.

Please don't try to cheat me.
As a customer I have been referring people to buy cars from cars24 since a very long time,

Please note that not taking responsibility of your fault is creating a bad reputation for the firm itself,
and bad reputation takes your company nowhere.

I Understand that its your policy to not refund service charge of the seller side, But Cant you understand that I as a customer is being cheated here?
first your company asks to pay 17620 and tries to sell me a trash car claiming that its totally new, and now your'e trapping my money in your policies?

This is totally unacceptable and not fair, Legally and ethically I am being cheated by your company and i want my full money back.

I have sold my car (skoda fabia, 2011 model) to cars24 medavakkam (chennai) branch today (16/10/2020). The person incharge was Gopinath. I have removed the vehicle hypothecation by myself but they have charged the hypothecation fee removal in the price given to me. When asked, the branch person informed me that it was a mistake and it will be added and sent to me while the full car payment is made. But i got 1534 rupees lesser.


On questioning them again, i was told that it cannot be changed. And i wouldnt get the 1534 rupees.

Attaching the proof that i already removed hypothecation before car submission and the price details they gave.

I have purchased the CAR from CAR 24 in Feb but RC transfer work still pending. There is no reply on mail. I am taking follow-up from last Feb month but there is no reply on the same.

Hi,
I booked a car baleno alpha in 4.8 lakhs from CARS24 lucknow,
From the very start they tried to hide the fact that the car was 3 times servierly accidental and over 3 lakhs driven.
They showed it brand new and only 17 thousand driven.
They asked me to pay the booking amount of both sides the owner as well as buyer - 17600₹.
Now before paying full, i came to know from some internal sources that the car they promised as new was a very bad car with absolutely no value.
They behaved like they were clueless and didnt knew about the condition of the car.
They also told that cars24 onboards cars without even checking the original service record of the car.

Being a very clear fraud case and a subject to there reputation,
I asked for a full refund and they haven't yet agreed to that,
They just have been delaying the matter saying that they are still enquiring.
Please help me get my booking amount back.

Hi Team,

This is in respect of Order Id [protected] booked via registered no [protected].

We booked a car inspection for Sale at home for Honda City Car for 8th October 2020 for slot 12 to 2pm and paid the inspection amount. Payment receipt message is attached herewith.

However, it is very disappointing to say that no Executive came for home inspection on scheduled time. We called the customer care thrice but everytime they said that the Executive will reach in half hour and you will receive a call immediately. This had wasted our whole day.

Nobody visited us that day. It is ridiculous and disappointing that such a reputed company is delivering such low services.

There is no direct number available with the service centre to reach out the Executive and we needed to rely just on customer care who is good for nothing.

Further no kind of customer care service was provided.

We received a message at night of 8th October 2020 wherein the company asked to reschedule the appointment.

We still believed in Cars24 and booked an appointment for today ie 10th October 2020 slot 10am to 12pm.

Very saddened to say that nobody visited us today as well.

We were unable to schedule other important things because of this.

Horrible services by the company. It is just giving ads on various media mode without giving any proper services. Highly disgusting.

Request you to kindly refund the money as we are really not interested in getting fooled by the Company by rescheduling it.Thank you very much.

Regards,

Vipin Gupta

Mob [protected]

As i need to sell my car for that i have made prepaid home inspection on 04.10.2020 with schedule timing from 12- 2pm. But till now no one has turned up for car inspection and also no call recieved for home inspection. I have tried to many timea at call centre they have just rescheduled the inspection date and time but still no calls recieved from your side. Today also home inspection was rescheduled for 12-2 but no call came from your side. The appointment was made cancelled at 3 o clock after when i complained for non attending of any member for home inspection. Please take this matter seriously and revert.

I had called your tollfree number [protected] for 4-5 times and booked and appointment to visit my house for valuation and inspection of my said car
first i had called on 29th sep 2020 and booked my appointment for 1st oct 2020 and i had also paid Rs.49 for the same on 30th I received a call from your office saying that my appointment will be rescheduled for 2nd oct 2020 as the inspection guy was who was suppose to come will be on leave
On 2nd oct 2020 nobody came for visit so then i call your office and informed them the same so they apologized and said they will rescheduled my appointment for next day on 3rd oct 2020 so i said ok
On 3rd oct also nobody came for visit so i again called your office they again apologized and said that they will again reschedule my appointment for next day 4th oct 2020 for 12 noon today at about 12:45 p.m. since nobody came i again called you office and told them they apologized and told me that they will arrange for a express and immediate visit and gave me a complaint reference no.342762 and said that i will receive a mail from your company for the same against which i can give my feedback after resolution of my issue and also a call from customer care team will come but till now i had not received any call or e mail regarding the same and neither any body had came for a visit

TODAY DATE 10TH OCT 2020 NO BODY HAD COME TILL DATE

raj kumar jashnani
email id [protected]@rediffmail.com
mob. no. [protected]
appointment bookink id
[protected]
complaint ticket no.342762

Appointment id: [protected]
Transaction id : hyd#18751
Relationship manager - dasari raj kumar
Date of purchase[protected]

Rc copy submitted on[protected] and again on[protected]

Amount that needs to be reverted back 6, 710/-

I have been trying to reach and following up for the reversal of my hold back amount but there is no response and resolution at all.

I have sent a lot of emails to the support and everytime i keep getting response saying that within 48 hours the concerned person will contact but nobody really calls.

The relationship manager is not picking up my calls.

Please advise.

Regards

Abhishek

I had raised a complaint for the car purchased around june 14. The odomoter was tampered by over 1 lakh km. Negotiated amount was supposed to be paid back to me along with hold back amount.. Today is 7th oct and nothing is paid back to me. When i check with local. Manager he says all process is done and case is with legal team. When will i get my money back? How long will this be there with legal team.

I was cheated in the purchase process. No proper inspection was done and now facing this harrasment for months.

What kind of company are you running??

This car was purchased in kolkata cars 24. I had raised complaint earlier but nothing is resolved yet.

This case needs to be closed or else il be now forced to go to consumer court for justice.

Cars24 is a fraud company...it has run away after taking my car for inspection...its office has also closed down which was close to my house..all its offices have closed down in Delhi...now the offices in Gurugram and Noida are also about to close...it a bad company

I had paid cash for booking a renult kwid 1.0RXT RS 25000 IN CASH TO PANKAJ AND KAILASH ([protected]) and [protected], on 26 September 2020.
Today ie 27 sep 2020 when I have come to make complete payment and take delivery of this car ( at Gujranwala town ) 24 car hub at delhi, I have found that the model is RENULT KWID RXT ( AND NOT RENULT KWID 1.RXT).
THE MODEL WHICH I HAD SELECTED AND SEEN THE REPORT OF THE CAR IS DIFFRENT) .
Report is attached for your perusal.
Report of the car shows that the car is RENULT KWID 1.RXT.( THIS CARE HAS 1000 CC ENGINE AND CAR IS ACTUALLY
RENULT KWID RXT WHICH IS HAVING 799 CC ENGINE).

I have also takes to GAURAV [protected], and he has assured me that refund will be provided, if I don't find any car of my choice.
Now I have been trying to look for varrious options on 24 car website.but I am not able to find any car of my preference presently.
so please refund the amount paid by me ie rs 25000.
Thanks and regards
Dr parag gupta
[protected]
A2/7a model town1
Delhi 110009

----- Forwarded Message -----
From: "Pankaj Agrahari"
To: "[protected]@yahoo.co.in"
Cc: "Gaurav kumar3"
Sent: Sat, Sep 26, 2020 at 3:23 PM
Subject: Token
Dear sir
We have received 25000 cash against DL8CAN2484 as booking amount

Thanks & Regards
Pankaj KUMAR

The information and/or contents contained in this email and any attachments thereto are intended for the sole and exclusive use and purpose of the intended addressee(s) and any form of access to the same by anyone else is prohibited and/or unauthorized. The email may contain proprietary, confidential or privileged communication and data or information relating to Cars24 Services Private Limited including for its Parent Company and/or affiliates and subsidiaries. If you are not the intended recipient(s) of this email then please notify the sender by telephone, fax or return email and delete this communication and any attachments thereto immediately from your computer. Any unauthorized dissemination, sharing, distribution or copying of this email communication and the attachments thereto (in whole or in part), in any manner whatsoever, is strictly prohibited and Cars24 Services Private Limited reserves the right to initiate appropriate legal action in lieu of the same upon knowledge. The recipient acknowledges that the emails are susceptible to alteration and their integrity cannot be guaranteed and that Cars24 Services Private Limited does not guarantee that any email is virus free and accept no liability for any damage caused by any virus transmitted by this email.

https://youtu.be/xfMCJKCG95k
https://youtu.be/rOOeygfN030
https://youtu.be/fN9VeX4Nk2g
https://youtu.be/KTkb50CMsmg

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Sent from Yahoo Mail on Android
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Sent from Yahoo Mail on Android

----- Forwarded Message -----
From: "[protected]@cars24.com"
To: "[protected]@yahoo.co.in"
Cc: "pankaj.[protected]@cars24.com", "santosh.[protected]@cars24.com"
Sent: Wed, Sep 30, 2020 at 9:57 AM
Subject: Car Delivery Pending :DL8CAN2484
Dear Parag gupta,

It has been 4 days since the token was done for car no - DL8CAN2484 on 26-Sep-20.

Kindly make the final payment if not already done and collect the car by tomorrow i.e. by 01-Oct-20. Rs 500 per day will be levied as parking charges from the 6th day of Token i.e. from 02-Oct-20. Failing to take the delivery of the car by 05-Oct-20 will lead to cancellation of the deal and forfeiture of the entire token amount.

For any queries, kindly reach out to your relationship manager.

Sincerely

Team Cars24

The information and/or contents contained in this email and any attachments thereto are intended for the sole and exclusive use and purpose of the intended addressee(s) and any form of access to the same by anyone else is prohibited and/or unauthorized. The email may contain proprietary, confidential or privileged communication and data or information relating to Cars24 Services Private Limited including for its Parent Company and/or affiliates and subsidiaries. If you are not the intended recipient(s) of this email then please notify the sender by telephone, fax or return email and delete this communication and any attachments thereto immediately from your computer. Any unauthorized dissemination, sharing, distribution or copying of this email communication and the attachments thereto (in whole or in part), in any manner whatsoever, is strictly prohibited and Cars24 Services Private Limited reserves the right to initiate appropriate legal action in lieu of the same upon knowledge. The recipient acknowledges that the emails are susceptible to alteration and their integrity cannot be guaranteed and that Cars24 Services Private Limited does not guarantee that any email is virus free and accept no liability for any damage caused by any virus transmitted by this email.

https://youtu.be/xfMCJKCG95k
https://youtu.be/rOOeygfN030
https://youtu.be/fN9VeX4Nk2g
https://youtu.be/KTkb50CMsmg
Mails which have been send to cars 24 till now_[protected]

For urgent attention and for urgent refund of rs 25000 to my account
Please go through the trailing mails
Thanks and regards
Dr parag gupta
[protected]

To: "santosh.[protected]@cars24.com", "CARS24", "Care Direct", "GAURAV KUMAR"
Sent: Wed, Sep 30, 2020 at 1:26 PM
Subject: Subject: Request to refund the amount of rs 25000 paid my me as booking amount for renult kwid 1.rxt
Dear sir ;
I am very surprised to note that inspite of my many mails to you and talk with customer support on phone and also with Gaurav., I find that still I am getting mails to complete the payment for thae car and take its delivery.
Please note that Gaurav ( manager car 24 has already assured me that the refund will be processed soon to my account number.
Please proceed with the refund of rs 25000 at the earliest.
Thanks and regards
Dr parag gupta
[protected]

Copy of my banks cheque for refund

----- Forwarded message -----
From: PARAG GUPTA
To: CARS24 ; Care Direct
Sent: Monday, 28 September, 2020, 10:31:40 am IST
Subject: Fw: Request to refund the amount of rs 25000 paid my me as booking amount for renult kwid 1.rxt

Reminder for urgent attention.reminder4

Sent from Yahoo Mail on Android

----- Forwarded Message -----
From: "PARAG GUPTA"
To: "CARS24", "Care Direct"
Sent: Sun, Sep 27, 2020 at 2:25 PM
Subject: Request to refund the amount of rs 25000 paid my me as booking amount for renult kwid 1.rxt

Subject: Request to refund the amount of rs 25000 paid my me as booking amount for renult kwid 1.rxt

Dear sir,
I had paid cash for booking a renult kwid 1.0RXT RS 25000 IN CASH TO PANKAJ AND KAILASH ([protected]) and [protected], on 26 September 2020.
Today ie 27 sep 2020 when I have come to make complete payment and take delivery of this car ( at Gujranwala town ) 24 car hub at delhi, I have found that the model is RENULT KWID RXT ( AND NOT RENULT KWID 1.RXT).
THE MODEL WHICH I HAD SELECTED AND SEEN THE REPORT OF THE CAR IS DIFFRENT) .
Report is attached for your perusal.
Report of the car shows that the car is RENULT KWID 1.RXT.( THIS CARE HAS 1000 CC ENGINE AND CAR IS ACTUALLY
RENULT KWID RXT WHICH IS HAVING 799 CC ENGINE).

I have also takes to GAURAV [protected], and he has assured me that refund will be provided, if I don't find any car of my choice.
Now I have been trying to look for varrious options on 24 car website.but I am not able to find any car of my preference presently.
so please refund the amount paid by me ie rs 25000.
Thanks and regards
Dr parag gupta
[protected]
A2/7a model town1
Delhi 110009

----- Forwarded Message -----
From: "Pankaj Agrahari"
To: "[protected]@yahoo.co.in"
Cc: "Gaurav kumar3"
Sent: Sat, Sep 26, 2020 at 3:23 PM
Subject: Token
Dear sir
We have received 25000 cash against DL8CAN2484 as booking amount

Thanks & Regards
Pankaj KUMAR

The information and/or contents contained in this email and any attachments thereto are intended for the sole and exclusive use and purpose of the intended addressee(s) and any form of access to the same by anyone else is prohibited and/or unauthorized. The email may contain proprietary, confidential or privileged communication and data or information relating to Cars24 Services Private Limited including for its Parent Company and/or affiliates and subsidiaries. If you are not the intended recipient(s) of this email then please notify the sender by telephone, fax or return email and delete this communication and any attachments thereto immediately from your computer. Any unauthorized dissemination, sharing, distribution or copying of this email communication and the attachments thereto (in whole or in part), in any manner whatsoever, is strictly prohibited and Cars24 Services Private Limited reserves the right to initiate appropriate legal action in lieu of the same upon knowledge. The recipient acknowledges that the emails are susceptible to alteration and their integrity cannot be guaranteed and that Cars24 Services Private Limited does not guarantee that any email is virus free and accept no liability for any damage caused by any virus transmitted by this email.

https://youtu.be/xfMCJKCG95k
https://youtu.be/rOOeygfN030
https://youtu.be/fN9VeX4Nk2g
https://youtu.be/KTkb50CMsmg

Show less

Sent from Yahoo Mail on Android
Show less

Sent from Yahoo Mail on Android

----- Forwarded Message -----
From: "[protected]@cars24.com"
To: "[protected]@yahoo.co.in"
Cc: "pankaj.[protected]@cars24.com", "santosh.[protected]@cars24.com"
Sent: Wed, Sep 30, 2020 at 9:57 AM
Subject: Car Delivery Pending :DL8CAN2484
Dear Parag gupta,

It has been 4 days since the token was done for car no - DL8CAN2484 on 26-Sep-20.

Kindly make the final payment if not already done and collect the car by tomorrow i.e. by 01-Oct-20. Rs 500 per day will be levied as parking charges from the 6th day of Token i.e. from 02-Oct-20. Failing to take the delivery of the car by 05-Oct-20 will lead to cancellation of the deal and forfeiture of the entire token amount.

For any queries, kindly reach out to your relationship manager.

Sincerely

Team Cars24

The information and/or contents contained in this email and any attachments thereto are intended for the sole and exclusive use and purpose of the intended addressee(s) and any form of access to the same by anyone else is prohibited and/or unauthorized. The email may contain proprietary, confidential or privileged communication and data or information relating to Cars24 Services Private Limited including for its Parent Company and/or affiliates and subsidiaries. If you are not the intended recipient(s) of this email then please notify the sender by telephone, fax or return email and delete this communication and any attachments thereto immediately from your computer. Any unauthorized dissemination, sharing, distribution or copying of this email communication and the attachments thereto (in whole or in part), in any manner whatsoever, is strictly prohibited and Cars24 Services Private Limited reserves the right to initiate appropriate legal action in lieu of the same upon knowledge. The recipient acknowledges that the emails are susceptible to alteration and their integrity cannot be guaranteed and that Cars24 Services Private Limited does not guarantee that any email is virus free and accept no liability for any damage caused by any virus transmitted by this email.

https://youtu.be/xfMCJKCG95k
https://youtu.be/rOOeygfN030
https://youtu.be/fN9VeX4Nk2g
https://youtu.be/KTkb50CMsmg

Show less

Bye a alto car no- KA50 N3249 on 05/03/2020 in Bangalore through cars24, and I paid the all charges on that time, till know RC not transver to my name.

Cars24 has taken my car 20 days ago and are not giving me any money and are not returning my car...when i call them or visit their shop, they threaten me and abuse me...cars24 is a fraud company...never believe this company...I have now come to know one of my friends has also been cheated of Rs 88, 000 by this company

Date of incident:-13/07/2020
I have given token amount Rs.10000 to car owner Nishant but due to some financial issue my car loan got rejected so that unable to complete deal.
As car deal is not fullfilled
Please try to refund my token amount from car owner Nishant...

We have contacted your representative but we have not satisfied with them answer.

I submited bank noc on 22nd february 2020 and after submitting bank noc i was told that holdback amour of inr 25k will credit to your account within 7 working days.

I tried all possiable way for this but not getting right proper reply from cars 24.
I got this mail in reply "mr keyur,

Thank you for writing to cars24

We would like to express our deepest regret for the inconvenience caused due to delay in response. Our team is already looking into your concern. We would require some more time in order to resolve your case.

We will get back to you as soon as possible on the same.

Please write back to us for any further assistance.

Sincerely,
Geetanjali
Cars24 direct"

I purchased mahindra xuv 5oo fwd w8 on 02.11.2019 for the same my local id proof is pending which i submitted to cars24 executive shivendra on 30.12.2019 with all liable amount for rc transfer but i'm following him since the same day to till now and he didn't confirm any thing.
Now not responding my calls.

Can any one help me.

Even mailed to cars24 on their mail id but they are also not responding & when i call them on customer care then they told me it will resolve soon bur they are doing nothing.

Executive who close this deal: shivendra ([protected], [protected])
Address of cars24 from where i visit: metro station, 4-5-6, west gate mall shivaji, near rajouri garden, janakpuri district center, delhi 110027

Dear sir/madam
My honda car no. Mh02 bd 3302 was registered with you on 16/09/2020 for selling.

On tuesday, 22nd sept'2020 evening, i received a call from one of your executives at thane (Mr arbaz) asking for the expected price. The car was listed with cars24 since 16/09/2 at rs 2.6 lakhs and then reduced to rs 2.10 lakhs. I confirmed the price of 2.05 lakhs and the executive asked for 1 day to respond.

On 23 rd sept'2020, morning, i got a confirmation on phone for the acceptance of the price and i was requested to visit the versova location with the car for another inspection and completion of paper work for the deal.

The car was sent to the versova centre. The relevant documents were presented there. After that, forms for transfer were sent to me for signing, which i did. Thereafter, for the release of payment and handing over the car, my person visited versova centre. At this point i was informed that there is some delay and i was asked to keep the car at my place and told that a person from the company would collect the car and the documents after release of payment.
On 25th sept, i was told that the deal has been cancelled.

Since then, i have been perusing the matter with the company. I tried to contact some senior level officer to apprise him and to impress that the trust and sanctity of the deal should be honoured. The call was made through call centre (Mr deepak) on 23rd sept who assured that a response should be coming within 24 hours. But no body has cared to answer.

In view of the above, you are hereby requested to honour the commitment and complete the transaction.
Thanks
Ashcharya lal sadana
Atiq

I sold my maruti 800 std. Car as scrap on 15th august 2020. After scrapping my car i was supposed to get chassis number plate and documents from car24 jadavpur office near south city mall, kolkata within one month. It was promised by mr. Sidhhanta ray, sales manager of car24. As on date i have not received chassis number plate and documents from car24. Mr. Ray is not picking up my phone call. As i have to surrender my car registration number...

I planned on buying a used (Honda city 2013 v at, 3rd owner, 88k kms, tn11y6086) car from cars 24. So i contact tamizh from chennai cars 24. He asked me to send 10k as deposit and 9, 450 as cars 24 service charge to his own bank account using google pay, which i sent. Later that day, i got a message as below.

"we have received an amount of inr 9440 from you against the transaction of the vehicle tn11y6086 at an agreed price of inr 380000.0 with the seller j joseph".

Which is inappropriate as i paid 10k as deposit. Tamizh misused his role as cars 24 representative and looted part of my token deposit to himself.

Secondly, i haven't yet seen the car at this time and trusted in the cars 24 inspection report as true.

I asked tamizh to arrange a meeting with the seller multiple times, none of the time, he even bothered to show up and asked to contact seller (He gave one number).

Now i am not sure he is the actual seller. He said that car is registered under his father's name. When i tried to meet him, with a mechanic for inspection, he fleed.

And asked to travel 34kms away to his place next day. And when i did with a mechanic, neither the supposed seller nor cars 24 representative showed up (Not once until now during this transaction did tamizh bothered to show up).

And i am not sure the person i was speaking with is actually the real seller and he was avoiding to see me. (And i wanted to see if he is the real seller, the son of the seller).

And when the mechanic checked the car, it was later we found out that the car had serious suspension problem and need to be replaced. (In the inspection report by cars 24 is actually mentioned as 1. Rare tyres are gone and need to be replaced. 2. Only abnormal noise with the suspension). But the mechanic told me that the suspension has serious issue and need to be replaced, else even the new tyres installed in back will be gone. (The mechanic also mentioned that they have replaced the back tyres to front). And the entire suspension set will cost me around 27k.

To which i contacted tamizh (Once again through phone, as he never showed up) and he said the deal is made and can't be changed.
To which i told, the inspection report is incorrect and misguided and there is big work needs to be done on the car and now i can't pay more than 3.65l.
To which, now he blocked my calls and whatsapp.

1. How can a deal be made without even seeing the car?
2. The inspection report by cars 24 is intentionally misguided, so the customers will buy the car and they will get the commission.
3. Why was i asked to pay to a cars 24 representative private bank account? To which he looted some amount like a corrupt government official.
4. What was the meeting not formally arranged by the cars 24 representative, as that is why rs. 9, 450 was paid as a service charge. And they are actually making someone pose like a seller, to sell the car to an additional price than what they bought from the seller.
5. Why haven't i met the seller?
6. The car is actually been bought by the cars 24 at cheaper price from the seller and jacking up the price to buyer by posing someone as seller. (There is not actual interaction between the seller and the buyer, even the cars 24 representative does not show up). Very shady and unethical business carried out by cars 24).

I want my token deposit and service charge refunded.

I am planning to take this to consumer court.