CARS24 Services Complaints & Reviews

Cars24 is a fraud company...it has run away after taking my car for inspection...its office has also closed down which was close to my house..all its offices have closed down in Delhi...now the offices in Gurugram and Noida are also about to close...it a bad company

I had paid cash for booking a renult kwid 1.0RXT RS 25000 IN CASH TO PANKAJ AND KAILASH ([protected]) and [protected], on 26 September 2020.
Today ie 27 sep 2020 when I have come to make complete payment and take delivery of this car ( at Gujranwala town ) 24 car hub at delhi, I have found that the model is RENULT KWID RXT ( AND NOT RENULT KWID 1.RXT).
THE MODEL WHICH I HAD SELECTED AND SEEN THE REPORT OF THE CAR IS DIFFRENT) .
Report is attached for your perusal.
Report of the car shows that the car is RENULT KWID 1.RXT.( THIS CARE HAS 1000 CC ENGINE AND CAR IS ACTUALLY
RENULT KWID RXT WHICH IS HAVING 799 CC ENGINE).

I have also takes to GAURAV [protected], and he has assured me that refund will be provided, if I don't find any car of my choice.
Now I have been trying to look for varrious options on 24 car website.but I am not able to find any car of my preference presently.
so please refund the amount paid by me ie rs 25000.
Thanks and regards
Dr parag gupta
[protected]
A2/7a model town1
Delhi 110009

----- Forwarded Message -----
From: "Pankaj Agrahari"
To: "[protected]@yahoo.co.in"
Cc: "Gaurav kumar3"
Sent: Sat, Sep 26, 2020 at 3:23 PM
Subject: Token
Dear sir
We have received 25000 cash against DL8CAN2484 as booking amount

Thanks & Regards
Pankaj KUMAR

The information and/or contents contained in this email and any attachments thereto are intended for the sole and exclusive use and purpose of the intended addressee(s) and any form of access to the same by anyone else is prohibited and/or unauthorized. The email may contain proprietary, confidential or privileged communication and data or information relating to Cars24 Services Private Limited including for its Parent Company and/or affiliates and subsidiaries. If you are not the intended recipient(s) of this email then please notify the sender by telephone, fax or return email and delete this communication and any attachments thereto immediately from your computer. Any unauthorized dissemination, sharing, distribution or copying of this email communication and the attachments thereto (in whole or in part), in any manner whatsoever, is strictly prohibited and Cars24 Services Private Limited reserves the right to initiate appropriate legal action in lieu of the same upon knowledge. The recipient acknowledges that the emails are susceptible to alteration and their integrity cannot be guaranteed and that Cars24 Services Private Limited does not guarantee that any email is virus free and accept no liability for any damage caused by any virus transmitted by this email.

https://youtu.be/xfMCJKCG95k
https://youtu.be/rOOeygfN030
https://youtu.be/fN9VeX4Nk2g
https://youtu.be/KTkb50CMsmg

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Sent from Yahoo Mail on Android
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Sent from Yahoo Mail on Android

----- Forwarded Message -----
From: "[protected]@cars24.com"
To: "[protected]@yahoo.co.in"
Cc: "pankaj.[protected]@cars24.com", "santosh.[protected]@cars24.com"
Sent: Wed, Sep 30, 2020 at 9:57 AM
Subject: Car Delivery Pending :DL8CAN2484
Dear Parag gupta,

It has been 4 days since the token was done for car no - DL8CAN2484 on 26-Sep-20.

Kindly make the final payment if not already done and collect the car by tomorrow i.e. by 01-Oct-20. Rs 500 per day will be levied as parking charges from the 6th day of Token i.e. from 02-Oct-20. Failing to take the delivery of the car by 05-Oct-20 will lead to cancellation of the deal and forfeiture of the entire token amount.

For any queries, kindly reach out to your relationship manager.

Sincerely

Team Cars24

The information and/or contents contained in this email and any attachments thereto are intended for the sole and exclusive use and purpose of the intended addressee(s) and any form of access to the same by anyone else is prohibited and/or unauthorized. The email may contain proprietary, confidential or privileged communication and data or information relating to Cars24 Services Private Limited including for its Parent Company and/or affiliates and subsidiaries. If you are not the intended recipient(s) of this email then please notify the sender by telephone, fax or return email and delete this communication and any attachments thereto immediately from your computer. Any unauthorized dissemination, sharing, distribution or copying of this email communication and the attachments thereto (in whole or in part), in any manner whatsoever, is strictly prohibited and Cars24 Services Private Limited reserves the right to initiate appropriate legal action in lieu of the same upon knowledge. The recipient acknowledges that the emails are susceptible to alteration and their integrity cannot be guaranteed and that Cars24 Services Private Limited does not guarantee that any email is virus free and accept no liability for any damage caused by any virus transmitted by this email.

https://youtu.be/xfMCJKCG95k
https://youtu.be/rOOeygfN030
https://youtu.be/fN9VeX4Nk2g
https://youtu.be/KTkb50CMsmg
Mails which have been send to cars 24 till now_[protected]

For urgent attention and for urgent refund of rs 25000 to my account
Please go through the trailing mails
Thanks and regards
Dr parag gupta
[protected]

To: "santosh.[protected]@cars24.com", "CARS24", "Care Direct", "GAURAV KUMAR"
Sent: Wed, Sep 30, 2020 at 1:26 PM
Subject: Subject: Request to refund the amount of rs 25000 paid my me as booking amount for renult kwid 1.rxt
Dear sir ;
I am very surprised to note that inspite of my many mails to you and talk with customer support on phone and also with Gaurav., I find that still I am getting mails to complete the payment for thae car and take its delivery.
Please note that Gaurav ( manager car 24 has already assured me that the refund will be processed soon to my account number.
Please proceed with the refund of rs 25000 at the earliest.
Thanks and regards
Dr parag gupta
[protected]

Copy of my banks cheque for refund

----- Forwarded message -----
From: PARAG GUPTA
To: CARS24 ; Care Direct
Sent: Monday, 28 September, 2020, 10:31:40 am IST
Subject: Fw: Request to refund the amount of rs 25000 paid my me as booking amount for renult kwid 1.rxt

Reminder for urgent attention.reminder4

Sent from Yahoo Mail on Android

----- Forwarded Message -----
From: "PARAG GUPTA"
To: "CARS24", "Care Direct"
Sent: Sun, Sep 27, 2020 at 2:25 PM
Subject: Request to refund the amount of rs 25000 paid my me as booking amount for renult kwid 1.rxt

Subject: Request to refund the amount of rs 25000 paid my me as booking amount for renult kwid 1.rxt

Dear sir,
I had paid cash for booking a renult kwid 1.0RXT RS 25000 IN CASH TO PANKAJ AND KAILASH ([protected]) and [protected], on 26 September 2020.
Today ie 27 sep 2020 when I have come to make complete payment and take delivery of this car ( at Gujranwala town ) 24 car hub at delhi, I have found that the model is RENULT KWID RXT ( AND NOT RENULT KWID 1.RXT).
THE MODEL WHICH I HAD SELECTED AND SEEN THE REPORT OF THE CAR IS DIFFRENT) .
Report is attached for your perusal.
Report of the car shows that the car is RENULT KWID 1.RXT.( THIS CARE HAS 1000 CC ENGINE AND CAR IS ACTUALLY
RENULT KWID RXT WHICH IS HAVING 799 CC ENGINE).

I have also takes to GAURAV [protected], and he has assured me that refund will be provided, if I don't find any car of my choice.
Now I have been trying to look for varrious options on 24 car website.but I am not able to find any car of my preference presently.
so please refund the amount paid by me ie rs 25000.
Thanks and regards
Dr parag gupta
[protected]
A2/7a model town1
Delhi 110009

----- Forwarded Message -----
From: "Pankaj Agrahari"
To: "[protected]@yahoo.co.in"
Cc: "Gaurav kumar3"
Sent: Sat, Sep 26, 2020 at 3:23 PM
Subject: Token
Dear sir
We have received 25000 cash against DL8CAN2484 as booking amount

Thanks & Regards
Pankaj KUMAR

The information and/or contents contained in this email and any attachments thereto are intended for the sole and exclusive use and purpose of the intended addressee(s) and any form of access to the same by anyone else is prohibited and/or unauthorized. The email may contain proprietary, confidential or privileged communication and data or information relating to Cars24 Services Private Limited including for its Parent Company and/or affiliates and subsidiaries. If you are not the intended recipient(s) of this email then please notify the sender by telephone, fax or return email and delete this communication and any attachments thereto immediately from your computer. Any unauthorized dissemination, sharing, distribution or copying of this email communication and the attachments thereto (in whole or in part), in any manner whatsoever, is strictly prohibited and Cars24 Services Private Limited reserves the right to initiate appropriate legal action in lieu of the same upon knowledge. The recipient acknowledges that the emails are susceptible to alteration and their integrity cannot be guaranteed and that Cars24 Services Private Limited does not guarantee that any email is virus free and accept no liability for any damage caused by any virus transmitted by this email.

https://youtu.be/xfMCJKCG95k
https://youtu.be/rOOeygfN030
https://youtu.be/fN9VeX4Nk2g
https://youtu.be/KTkb50CMsmg

Show less

Sent from Yahoo Mail on Android
Show less

Sent from Yahoo Mail on Android

----- Forwarded Message -----
From: "[protected]@cars24.com"
To: "[protected]@yahoo.co.in"
Cc: "pankaj.[protected]@cars24.com", "santosh.[protected]@cars24.com"
Sent: Wed, Sep 30, 2020 at 9:57 AM
Subject: Car Delivery Pending :DL8CAN2484
Dear Parag gupta,

It has been 4 days since the token was done for car no - DL8CAN2484 on 26-Sep-20.

Kindly make the final payment if not already done and collect the car by tomorrow i.e. by 01-Oct-20. Rs 500 per day will be levied as parking charges from the 6th day of Token i.e. from 02-Oct-20. Failing to take the delivery of the car by 05-Oct-20 will lead to cancellation of the deal and forfeiture of the entire token amount.

For any queries, kindly reach out to your relationship manager.

Sincerely

Team Cars24

The information and/or contents contained in this email and any attachments thereto are intended for the sole and exclusive use and purpose of the intended addressee(s) and any form of access to the same by anyone else is prohibited and/or unauthorized. The email may contain proprietary, confidential or privileged communication and data or information relating to Cars24 Services Private Limited including for its Parent Company and/or affiliates and subsidiaries. If you are not the intended recipient(s) of this email then please notify the sender by telephone, fax or return email and delete this communication and any attachments thereto immediately from your computer. Any unauthorized dissemination, sharing, distribution or copying of this email communication and the attachments thereto (in whole or in part), in any manner whatsoever, is strictly prohibited and Cars24 Services Private Limited reserves the right to initiate appropriate legal action in lieu of the same upon knowledge. The recipient acknowledges that the emails are susceptible to alteration and their integrity cannot be guaranteed and that Cars24 Services Private Limited does not guarantee that any email is virus free and accept no liability for any damage caused by any virus transmitted by this email.

https://youtu.be/xfMCJKCG95k
https://youtu.be/rOOeygfN030
https://youtu.be/fN9VeX4Nk2g
https://youtu.be/KTkb50CMsmg

Show less

Bye a alto car no- KA50 N3249 on 05/03/2020 in Bangalore through cars24, and I paid the all charges on that time, till know RC not transver to my name.

Cars24 has taken my car 20 days ago and are not giving me any money and are not returning my car...when i call them or visit their shop, they threaten me and abuse me...cars24 is a fraud company...never believe this company...I have now come to know one of my friends has also been cheated of Rs 88, 000 by this company

Date of incident:-13/07/2020
I have given token amount Rs.10000 to car owner Nishant but due to some financial issue my car loan got rejected so that unable to complete deal.
As car deal is not fullfilled
Please try to refund my token amount from car owner Nishant...

We have contacted your representative but we have not satisfied with them answer.

I submited bank noc on 22nd february 2020 and after submitting bank noc i was told that holdback amour of inr 25k will credit to your account within 7 working days.

I tried all possiable way for this but not getting right proper reply from cars 24.
I got this mail in reply "mr keyur,

Thank you for writing to cars24

We would like to express our deepest regret for the inconvenience caused due to delay in response. Our team is already looking into your concern. We would require some more time in order to resolve your case.

We will get back to you as soon as possible on the same.

Please write back to us for any further assistance.

Sincerely,
Geetanjali
Cars24 direct"

I purchased mahindra xuv 5oo fwd w8 on 02.11.2019 for the same my local id proof is pending which i submitted to cars24 executive shivendra on 30.12.2019 with all liable amount for rc transfer but i'm following him since the same day to till now and he didn't confirm any thing.
Now not responding my calls.

Can any one help me.

Even mailed to cars24 on their mail id but they are also not responding & when i call them on customer care then they told me it will resolve soon bur they are doing nothing.

Executive who close this deal: shivendra ([protected], [protected])
Address of cars24 from where i visit: metro station, 4-5-6, west gate mall shivaji, near rajouri garden, janakpuri district center, delhi 110027

Dear sir/madam
My honda car no. Mh02 bd 3302 was registered with you on 16/09/2020 for selling.

On tuesday, 22nd sept'2020 evening, i received a call from one of your executives at thane (Mr arbaz) asking for the expected price. The car was listed with cars24 since 16/09/2 at rs 2.6 lakhs and then reduced to rs 2.10 lakhs. I confirmed the price of 2.05 lakhs and the executive asked for 1 day to respond.

On 23 rd sept'2020, morning, i got a confirmation on phone for the acceptance of the price and i was requested to visit the versova location with the car for another inspection and completion of paper work for the deal.

The car was sent to the versova centre. The relevant documents were presented there. After that, forms for transfer were sent to me for signing, which i did. Thereafter, for the release of payment and handing over the car, my person visited versova centre. At this point i was informed that there is some delay and i was asked to keep the car at my place and told that a person from the company would collect the car and the documents after release of payment.
On 25th sept, i was told that the deal has been cancelled.

Since then, i have been perusing the matter with the company. I tried to contact some senior level officer to apprise him and to impress that the trust and sanctity of the deal should be honoured. The call was made through call centre (Mr deepak) on 23rd sept who assured that a response should be coming within 24 hours. But no body has cared to answer.

In view of the above, you are hereby requested to honour the commitment and complete the transaction.
Thanks
Ashcharya lal sadana
Atiq

I sold my maruti 800 std. Car as scrap on 15th august 2020. After scrapping my car i was supposed to get chassis number plate and documents from car24 jadavpur office near south city mall, kolkata within one month. It was promised by mr. Sidhhanta ray, sales manager of car24. As on date i have not received chassis number plate and documents from car24. Mr. Ray is not picking up my phone call. As i have to surrender my car registration number...

I planned on buying a used (Honda city 2013 v at, 3rd owner, 88k kms, tn11y6086) car from cars 24. So i contact tamizh from chennai cars 24. He asked me to send 10k as deposit and 9, 450 as cars 24 service charge to his own bank account using google pay, which i sent. Later that day, i got a message as below.

"we have received an amount of inr 9440 from you against the transaction of the vehicle tn11y6086 at an agreed price of inr 380000.0 with the seller j joseph".

Which is inappropriate as i paid 10k as deposit. Tamizh misused his role as cars 24 representative and looted part of my token deposit to himself.

Secondly, i haven't yet seen the car at this time and trusted in the cars 24 inspection report as true.

I asked tamizh to arrange a meeting with the seller multiple times, none of the time, he even bothered to show up and asked to contact seller (He gave one number).

Now i am not sure he is the actual seller. He said that car is registered under his father's name. When i tried to meet him, with a mechanic for inspection, he fleed.

And asked to travel 34kms away to his place next day. And when i did with a mechanic, neither the supposed seller nor cars 24 representative showed up (Not once until now during this transaction did tamizh bothered to show up).

And i am not sure the person i was speaking with is actually the real seller and he was avoiding to see me. (And i wanted to see if he is the real seller, the son of the seller).

And when the mechanic checked the car, it was later we found out that the car had serious suspension problem and need to be replaced. (In the inspection report by cars 24 is actually mentioned as 1. Rare tyres are gone and need to be replaced. 2. Only abnormal noise with the suspension). But the mechanic told me that the suspension has serious issue and need to be replaced, else even the new tyres installed in back will be gone. (The mechanic also mentioned that they have replaced the back tyres to front). And the entire suspension set will cost me around 27k.

To which i contacted tamizh (Once again through phone, as he never showed up) and he said the deal is made and can't be changed.
To which i told, the inspection report is incorrect and misguided and there is big work needs to be done on the car and now i can't pay more than 3.65l.
To which, now he blocked my calls and whatsapp.

1. How can a deal be made without even seeing the car?
2. The inspection report by cars 24 is intentionally misguided, so the customers will buy the car and they will get the commission.
3. Why was i asked to pay to a cars 24 representative private bank account? To which he looted some amount like a corrupt government official.
4. What was the meeting not formally arranged by the cars 24 representative, as that is why rs. 9, 450 was paid as a service charge. And they are actually making someone pose like a seller, to sell the car to an additional price than what they bought from the seller.
5. Why haven't i met the seller?
6. The car is actually been bought by the cars 24 at cheaper price from the seller and jacking up the price to buyer by posing someone as seller. (There is not actual interaction between the seller and the buyer, even the cars 24 representative does not show up). Very shady and unethical business carried out by cars 24).

I want my token deposit and service charge refunded.

I am planning to take this to consumer court.

I regret my decision of selling my car on 15/3/2020 with appointment I’d [protected] through Cars24. As before selling my car to cars24 they had promised me that RC will be transferred within 120 days. But Still after completion of 190 days of my car sold to them the RC not yet transferred from my name. Every time I call or email cars24 customer care they said it will be done. But after waiting for so long nothing happened. I am very much disappointed with cars24. They mislead and cheat the customers.

I sell a car still payment not credited as per their Commitment.
I ls take action immidiately as need compensation charges as loss of tym n money.

Sir my self abhishek srivastava. Aug of 6th i had purchased used car from cars 24 through finance. Vehicle number up16ac 0818. But 2 some reason sep of 1st i have 2 paid all loan amount and closed the loan.. But still i have not received noc and rc..in this regarding so many time send mail to car cares but no practical response from ur team members. Before days i was thinking the cars 24 provide very best service... But its provided very bad service and from ur fraud and cheater agent and team member always ignoring my call. I m very unhappy for ur service.. I don't suggested 2 anyone to sell or buy any car from cars24... Althought still today i have not received of my payments recipient.

Cars 24 employes dont have monimum manners.even they dont how to speak with the customers and not any body responding to show the cars and very ruthless fellows...even there is no maintain cars ...

I took my wagon r to cars 24 rani bagh, new delhi on 20th september 2020, sunday for giving it to scrap. Detailed inspection of the car was done and a price of rs 22000 was quoted. However the delivery documents were pending. We were told that we can leave the car there and the delivery documents would be sent to us through whatsapp. So, we left the car there and gave the keys to your employees. Next day at 10:30 am we received a call from the same cars 24 center that our car was missing. They did not want to take the responsibility and said that leaving the car was at owners risk as such incidences can happen. They have shared a cctv footage of the theft also. We are complaining about the misguidance we have received from your end. They should have clearly said that parking the car in front of the shop before getting the delivery documents would be at the owners risk. It was our first time that we were selling a car but a reputed company like yours which has so much experience should have a clear set protocol with efficient workers to guide the customers. We trusted on your experience but instead suffered a great loss. We have lost our car with which was with us for 15 good years to a thief, we suffered financial loss of rs 22000 and had to carry on police formalities as well. We anticipate some consideration from your end.

This is to raise my concern and complaint on the support and services provided by your team. I regret my decision to sell our car through cars24.

I sold my car in feb, 2020 to cars24 at indirapuram (Delhi ncr). I have completed all the paperwork required in the given limited time because your team said the deal will be null and void (Or would be charged extra) if delayed even a single day.

I have been given peshi dates 4 times (Being revised post party peshi time) basis the buyer party didn't attend the peshi. Cars24 team never coordinates or bothers to check if anyone is coming or not. But they say call at channel partner number.

I called the given numbers before leaving but were not reachable. I was foolish to go to the rto office and wait for the buyer party of the cars24 team to come back. On receipt of a call from staff to know the status of the deal, i complained, he said sir why didn't you call the buyer whether they are coming or not.
I was surprised to hear such language and careless attitude and didn't have a clue why the hell cars24 is taking ownership and brokerage in between. Long story short, the response was not good even in the next two times and the reason for the buyer party's absence was they don't want to bring the car from punjab to up rto and other multiple reasons.

Most importantly, your team lied to me that the car is in the cars24 garage. When i talked to buyers in punjab they said we are using it in punjab. Then i reported the issue on twitter by tagging you and team. I have filed complaints on customer care and they promised to get this resolved max in 15 days. Also written to management - manika, mehul and vikram but manika has just handed it over to customer care.

4th dates of peshi have been passed and i have myself coordinated with a buyer party who said we are not coming. Please take the next date. I felt betrayed and disappointed with the cars24. Whether all the rules are for sellers only? I myself am coordinating your team and buyer party. Your team is lying etc. : (

I don't have a clue what is done with my car or being misused. I had the worst experience so far.
I request all donot choose such a # service who takes brokerage and donot provide service even if you complaint.

Hell cars24!! #worstservice #liarcars24 #saynotocars24

Too much time taken in rc transfer in cars24 company. Nobody saying what will be the time to complete rc transfer process nor they want to revert my car to me. I have sold my car to cars24 in 29 december but till this date rc tranfer process has not completed and cars24 person is saying that it we are sorry for delay it will completed soon but they are not giving time to complete the process.

Even five months I don't have my rc transfer even insurance transfer very bad. disappoint with car 24

I am karandeep singh from jalandhar, i buy a car through cars24 on 22nd aug 2020, i paid all amount to client and cars24 include commission + rc transfer + hypothecation removal charges on the same day. But till the time i didn't get any update about rc transfer, even loan clearance noc is still with me, without that cant remove hypothecation from rc. Cars24 representative not answering my call from last 2 3 weeks, i compaint on mail but also didnt get response there also.