CARS24 Services Complaints & Reviews

I have bought a car datsun redigo from cars24. At the time of purchase they have mentioned that engine of car is good, ac is working and there are no major work needed in this car but when i bought this car, i have take this car to authorised service center for check up. Service center fully diagnosed my car and they have charged me rs 2500 for this. After completion of diagnosis they said to me that various parts are damaged in this car like suspension oil leak, wheel bearing, ac wiring damaged, handbrake not working, meter is not working properly and they told me a major issue that one cylinder in this car is not working and for this issue i need to change whole engine which will be cost me around rs 85000. When i inform my relationship manager for the same they simply told me to return this car but they will not refund sevice charges rs 7200 around + rto charge rs 4500 around and also they will deduct 10% of my car value. Also i have spent total rs 13500 in this car. Please help me to get my whole money back including which i spend in this car and all for harrasment charge.

Extremely poor service and professionalism by cars24. They assigned an ameture agent to handle the deal duhita sood. No clarity in required paperwork. Gave part information through a span of 1 week after making the offer which was accepted. After 1 week the car was not picked up by making several excuses. They connected me to a supervisor as well who promised to complete the process next day. After 1 week they revert with a watsapp that deal cannot be carried out. No courtesy to call back or even pick up my multiple phone calls. Poor is an understatement.
Due to this i had take a huge loss as i already had a buyer at a good price whom i lost since cars24 promised to buy within 24hrs which never happened

I have sold my hyundai eon era+ vehicle no. Ap 25al 1499 on 24.06.2020 and i have handed over my car, all documents, and signed all papers brought by cars 24 agent sri dasari raju on 24.06.2020. I have informed that my vehicle is registered at rta nizamabad, telangana for which the agent replied that cars 24 will do the needful without my going to nizamabad due to covid -19
But till date no proper response from agent or rta agent. I am ready to cancel my deal if my commission is refunded back.
Please see that it is cleared at the earliest as i have to go for registration of my new vehicle.

I have sold my vehicle to cars24 on 9th march and handed over my vehicle on 13th march. Terms and conditions were that that cars24 will pay rs 10000, within 120 days from date of delivery. They hold this amount to ensure that i am present during transfer of ownership at rto. Even if the car is not sold to anyone else, the amount would be transferred to me by 120th day. Now they are saying because of covid19 rto was closed for 70 days and hence they will be able to be transfer in another 84 days.in the original sale agreement there is no mention of such clause and they are holding back my money. I have sent multiple emails and even spoke with the manish dey (Sales representative) in the office.
They do not reply to email unless escalated and after that they closed the issue stating that it is resolved without paying me the balance amount. Manish dey, the executive is saying that they cannot pay the money because transfer of ownership could not be done. If transfer of ownership was the criteria then they should not have told me that within 120 days the amount would be transferred or provided the date of 11th july in the attached document. He said specifically even if the car is unsold after 120days, cars24 will transfer the remaining money of rs10000 as mentioned in the attached document from cars24.

I am a channel partner of cars 24 preowned dealership i had won the auction of a car skoda fabia from cars 24 and the car was taken in a span of 9 days in their pune baner parking but a day before the car was stock in their lot i had informed their agent mr kiran salunke about the area is seal due to covid 19 positive patients after a month and a half approximately when the city is lock down they deducted inr 20, 000 keeping them posted keeping the team informed that i am ready to take the car give me some time still they shown inhumanity and deducted the amount in the critical condition where my family members are positive and in the financial crunch forcing to loot the money.

I have purchased a car from cars24 hub gip, noida. It's been 6 months, neither i have received the secondary key of the car, nor the rc. I have been constantly contacting them through mails, calls everything, but they have been fooling around since than. I am fed up now.

I had booked a 2013 Scorpio at 4lakh ..
Since I had 2lakh downpayment and rest I m going to do loan from cars24 itself ..
Even I had pay all service charge RTO amount etc ...
But in loan they are charging me unnecessary 20k amount which is not useful to me in future.
I told to reduce that but they are forcing me to take it, and saying that it's there policy..
So I need help
Kindly help us to get that cancelled and get money refund..
Cars24 should know how people are facing problems in this covid19 in that this value added services are necessary ..
Anil kadam

Dear sir,

I would like to inform you that i sold my car, maruti wagonr-3868 on 29.01.2020 with app id. [protected] to cars 24, new delhi, lajpat nagar branch.

Today i received a challan of rs. 500/- from gujarat government which as per policy cars24 is responsible to pay the amount (Attached). Please share the payment receipt with me for the records.

As per the company policy i was made assured that cars 24 does not sell the car until the rc is transferred then why it is still not transferred till now? Even after 5 months and running freely illegally without transfer on the roads of gujarat state. Also even no communication was provided in between to me about the transfer status and other information. I would like to have an explanation for the same. It would have not come to my knowledge if the challan had not received today. I was relaxed from the committment and the policies of cars 24 and believed upon.

This is a serious concern to me as if some mishappening occurs and the cars used in illegal activities the authorities will contact me for the same as still running on my name adn rc not transferred yet. Kindly take quick action.

I further would like to request to kindly take immediate action towards this serious matter and transfer the rc of my sold car to the new purchaser.

Please share the full details of the new purchaser for my ready reference and records.

Look forward to your earliest response.

Thank you
Abhinav kumar singh
Mob:[protected]

I had select a honda amaze on cars24 website and after that i got a call from their relationship manager (Yogesh). We done a deal after checking car in front of seller and relationship manager. At that time i paid 10k to seller as token amount and rs 8260 as service charge of cars24. But after 4-5 days the seller refused to sale the car and the deal collapsed. I informed relationship manager (Yogesh), he told me that he will arrange a refund of token money and service charge. But its been around a month and still i am waiting for my service charge to be refund. The seller and i talked personally and the seller agreed to pay my amount. But i have written 2-3 mails to cars24 and i also contacted relationship manager but there is no resolution of my matter and no refund yet.

Also there is no response from cars24 yet.
They are such a liars also very unproffessionals.
I urge please help me in this matter and provide any solution.

Bought a car dl4c*9736 from patna. The biggest mistake was i have not checked cars24 reviews. There team for rc transfer is very slow and after complaining, everytime a new executive will call you and told you that now i ll see your case. All are fraud this type of company should be shut. No need to gove false promises to customers.
I will not recommend anyone to go to cars24 to buy/sell vehicle.

I paid the token amount of rupees 20k for a car on cars24 after their relationship manager and sales manager (Karan rathore and arpit makkar) convinced me about the condition of the car and asked me to book the car right away (Although i told them that i will finalize the booking after physical inspection only). On physical inspection, the car was not found as mentioned in their description.in fact, it was in a bad condition. Therefore, i cancelled the booking. I looked for alternative cars in their yards but couldn't find one that suited my budget and requirements. I requested them to refund my token amount. But they refused. After sometime, they stopped responding over email as well. This looks like a scandalous behavior! I request other victims of cars24 to please let me know how to get the refund. Also i request to indian consumer complaints forum to help me out of this condition.

Thanks
Regards

Dear Sir/Madam,

Pls help me with RC transfer process.
I have sold my Hyundai i20 Sportz model to Mr. Bhim Singh and gave the delivery of the same to the representative of Mr. Mosim, who works in Cars 24.com. I have a signed paper wherein delivery was taken and it's been almost 6 months and RC transfer in Bhim Singh's name is still not done.

Now even the insurance for the same has expired. Expiry date was 17th June 2020. Car Reg no is MH 05 DS 2623.

Pls note that I have been contacting Mosim, cars 24 executive but he is still being unable to close this issue. Kindly help to fasten the process. This will be dangerous for current car owner and for me also if any unfortunate incident happens and hence your support and intervention is urgently required.

Kindly note that cars24 had mentioned on mail that they will be responsible for complete RC transfer and will take full accountability if anything happens to the vehicle.

Regards,
Gaurav Korgaonkar

I had sold my hyundai i10 car (Reg. No. Dl*c*9540) using cars24 services. Said vehicle was sold on 01 mar 20. All the required documents including original rc, insurance copy and both keys were handed over at the time of sale. Necessary commission was also paid for using cars24 platform. To acknowledge the sale of the vehicle, mail was also received from cars 24 (Token receipt no. [protected]). Documents required to transfer the vehicle were also signed by me and same were collected by cars24 agent to fill suitably for transfer of registration in favour of buyer in least possible time.

2. I had telephonic conversation with the cars24 agent and customer care, time and again, and they re-assured the vehicle would be transferred at the earliest. They also assured there is no problem, process is on from cars24 side and likely to complete soon.

3. It has been almost 4 months but vehicle transfer has not been ensured by cars24. To escalate the matter, i wrote e-mails to cars24 and cars24 direct on numerous occasion; however, no reply or update was received from their end. Time and again i have requested cars24 to atleast provide application number with rto for transfer of registration, but the agent and customer care both failed to provide me the same. I have registered my concerns on cars24 customer care through call. Ticket number is 275366. I was told somebody would get back to me to assist in the query and provide me with status of rto application and transfer.

4. However, nobody called back from cars24 and neither the cars24 agent could confirm me the application number with rto in subsequent calls from my side. There have been no replies to the e-mail sent to cars24 and cars24 direct. The lackadaisical approach and inability of cars24 to address my concern is worrisome as vehicle is being used by a third person and cars24 has failed to fulfill its commitment of transferring the registration at earliest.

5. Even after more than 124 days as on date (Selling date 01 mar 20), cars24 has failed even to provide the application number with rto for the transfer of registration. Lack of interest in addressing/ following complaints raised by consumer is another major concern as the vehicle was handed over to third unknown party by me on the assurance of cars24 to speedily process the transfer.

I want to sell my car and i received a number of your representative (Gaurav bajpai [protected]) from your side. I tried many times but he didn’t pick up my call. I am really disappointed with this type of services. I could not expect this type of services, it’s a very bad experience with cars24...

I have sold hyundai eon dlite+ (Mh03 bh9140) from delhi location through cars 24 dated 03/11/19 against appointment id [protected] to nimisha mal in inr 1.25 lacs on behalf of whom mr. Adrian elliot collected the vehicle & did all the formalities. It was already informed to cars 24 & buyer as well that noc has been issued by mumbai rto for delhi (North zone), delhi (Dl) vide no 2916/e2013 dated 26-sep-2013 but was not registered in delhi, also this information is clearly available on vahan e services and post verification of all documents only cars 24 asked for service charge of inr 3k which was paid. Then later on request from cars 24 i have assisted them to get the bank noc again & confirmation from delhi rto (North zone) that noc is not been used. But now its 7 months +, vehicle is still not transferred to buyer and no updates of the same is been provided by cars 24 till date. Also i'm unknown of the situation if the vehicle is been used for any illegal practices/affairs.

I have sold my ford figo (Kl46 f 9646) by an executive from cars24 on 12 june 2020. He also shared me the cars24 documents which can be shared across for your reference.

I was also adviced by your employee that i will be having the cars24 insurance of a maximum of 10 lakhs in case of any legal issue. I have all the supporting evidence like call recordings, cctv camera recordings etc.

For the very same issue, i tried calling cars24 couple of times to cars24, however i didn't get any call back yet even though i have been promised with. I request cars24 team to take necessary action because this was committed by your employee under your company name.

I also hereby request your team to change the ownership of my car at the earliest and take necessary action against such an employee which is going to definitely impact your reputation.

Cars 24 are providing fake information on their website when they are registering vehicle and once we registered price diffrent shown rs 1lacks diffrent.

They have quoted me price of ra 423000 only
Post inspection.
If difference is 100000 then why they show fake information

I have taken token ammount regarding my car sell to cars 24 and after taking token giving delivery time they are refuse to give me price confirmed they are changed

This is to notify you that last week I booked an inspection of my car Mahindra XUV500 . Details of the Car are as follows :-1st OwnerMahindra XUV 500. FWD 54, 700 KM drivenInsurance comprehensive till July end 2020Silver colorNo issues no electrical nor any other issues in carFound excellent condition by cars24 inspection itself.

After all of this. Firstly the price which your portal shown was 7, 86, 000 to 8, 20, 000 rs for Excellent condition of my car. Except infact saying that my car was in excellent condition I was given a quote of Rs. 4, 71, 000 for car which is in Excellent condition with no such issues. With further call with them they did a hike to Rs 5, 50, 000. You guys are just telling me no fact that why I have got such a price for the car. The car which shows such a price on your website which is a genuine price for my car and then gives me 5.5 lacs for a car I purchased for 18 lacs.
This service for your team is very very unsatisfactory and this needs to be shown up to outside people as well. It's sad to say that after hearing so good reviews of your company I have faced such a service from you guys.
Atleast giving a fair amount of which the car was upto the expectation and quote which was given by you on the website could have been satisfactory. Instead of this you guys keep on calling me everyday with the same price to which i get really annoyed.
I want this issue to be raised to the concerned authorities and make these things right. This service from your team has been a real poor service. Atleast giving one such problem in my car could have been but saying the car in excellent condition from your team itself brings up the fact that why such a price.
Thanks

Regards

Parv Gupta
parv.[protected]@gmail.com

This is to notify you that last week I booked an inspection of my car Mahindra XUV500 . Details of the Car are as follows :-
1st Owner
Mahindra XUV 500. FWD
54, 700 KM driven
Insurance comprehensive till July end 2020
Silver color
No issues no electrical nor any other issues in car
Found excellent condition by cars24 inspection itself.

After all of this. Firstly the price which your portal shown was 7, 86, 000 to 8, 20, 000 rs for Excellent condition of my car. Except infact saying that my car was in excellent condition I was given a quote of Rs. 4, 71, 000 for car which is in Excellent condition with no such issues. With further call with them they did a hike to Rs 5, 50, 000.
You guys are just telling me no fact that why I have got such a price for the car. The car which shows such a price on your website which is a genuine price for my car and then gives me 5.5 lacs for a car I purchased for 18 lacs.

This service for your team is very very unsatisfactory and this needs to be shown up to outside people as well. It's sad to say that after hearing so good reviews of your company I have faced such a service from you guys.

Atleast giving a fair amount of which the car was upto the expectation and quote which was given by you on the website could have been satisfactory. Instead of this you guys keep on calling me everyday with the same price to which i get really annoyed.

I want this issue to be raised to the concerned authorities and make these things right. This service from your team has been a real poor service. Atleast giving one such problem in my car could have been but saying the car in excellent condition from your team itself brings up the fact that why such a price.

Thanks

Regards

Parv Gupta
parv.[protected]@gmail.com