CARS24 Services Complaints & Reviews

- payment acknowledgement receipt no [protected] dated 24 february 2020
I, brigadier ajeysethi, am a serving army officer and was the owner of a car - maruti alto k10 with vehicle registration no hr26ct0522. I have sold the said car to cars 24, vide vehicle appointment id no [protected], through the relationship manager mrupendra pandey who is an employee of cars 24. An amount of rs 3540 was collected by car 24 from me against the sale of my car vide acknowledgement receipt no [protected] dated february 24, 2020. As per my conversation with the relationship manager and the fourth para given in the terms and conditions of this receipt, it is clearly mentioned that
"seller agrees to provide all documents mandatory to cars24 in order to proceed for rc transfer".

2. The car was sold on 24 febuary 2020 on the agreed amount of rs 2, 30, 000/- (Including the cars24 commission charges) and an amount of rs. 2, 26, 460/- was paid to me in three installments. Rs 2, 16, 460/- was transferred by cars24 as advance payment on the date of sale of the car i. E. 24th february 2020 and rs 10000 was held up by cars24 as holdback refund, which was to be released on submission of documents by me for transfer of rc. Accordingly, the documents for transfer of rc were handed over to the cars24 relationship manager - mrupendra pandey on 9th march 2020 from my residence in new delhi. Mrupendra pandey assured on receipt of these documents, that cars 24 will take necessary action for transfer of rc to the buyer. It is also hereby confirmed that no self-transfer has been mutually agreed between buyer and seller in this case. For this reason the signed documents were given to the relationship manager mr. Upendra pandey. On receipt of the documents, mr. Upendra pandey assured me that he will release the holdback refund and proceed with the rc transfer.

3. On 17 march 2020, when i spoke to mrupendra pandey to ask about the progress of transfer of rc and refund of my balance rs 10000, he told me that an additional charge of rs 1000 will be deducted on account o[censored]nderhand payment for transfer of rc at the rto office. I refused to pay bribery charges and asked for the complete refund of rs 10000 without any deductions. This balance of rs 10000 (Holdback refund) was transferred by cars24 to me on 19th march 2020 as rs 9000/- and rs 1000/-. It is abundantly clear from the above events that cars24 verification team was fully satisfied with the documents given by me to cars24 for transfer of rc by cars 24.

4. On 1st may 2020 and 4th may 2020, when i sent e-mails to cars24 to ask for the progress of transfer of rc, i got a shocking email reply from cars24 on 04 may 20, stating that it is my responsibility to transfer the rc. A forged consent form was attached along with the e-mail that cars24 sent me and the same is attached with this e-mail as well. I have never signed any rc consent form. The rc consent form forwarded to me by cars24 does not bear my signatures and has been apparently forged by some employee of cars24. The holdback refund of rs 10, 000/- kept by cars24 regarding submission of documents for rc transfer, collection of those documents by employee of cars24 and the release of holdback refund are testimony to the fact that i did not consent for self-transfer of rc and this rc consent form is forged.

5. It has been a long time, since i had handed over all the documents to cars 24 for transfer of rc, but no confirmation of the transfer has been received by me till date.

6 as government servants are mandatorily required to inform the government about the sale of any car they own (Copy attached), i am required to submit complete information about the buyer including his name, full address, aadhar number, and profession.

7.in view of the above, car24 is requested to take following actions
(A) expedite transfer of the rc to the buyer.
(B) provide all the information about the buyer including his full name, designation, office address, home address, aadhar number etc.
(C) the rc consent form forwarded by email to me has not been signed by me. As someone has forged these signatures, car24 should investigate the forgery and take necessary legal action against the culprit under intimation to me.
Regards and best wishes.
Yours sincerely
Brigadier ajey sethi.

Sir
I have talked with mr tanveer alam of your company. After inspection,
My car price is fixed @25000/- and he had also stated that for insurance 1080/- and service charge 1000/- will be deducted. After that my car price after deduction was aprox. 22900. But now he is on leave. He talked with me that my collegue will dealing your case. But he had fixed it @ 20960 after deduction. Its not fair with me.in this lockdown i have preapared all paper as car 24 requested. But now i am not getting price as deal with car24. I am mentally harrassed by you car24team. Now i have refused to sell. Pls tell clearly to your collegue about price. Take action againtst car24team patna. I am central govt employee. Your deal is only verbal so car24 team change their statement.

I am trying to connect you few weeks but no luck
Now i am writing this mail as a escalation for not getting support from your team.
May i know the status of rc transfer (Kindly pick my phone) as all money has been given to you and party.
The rc transfer charges has been given to you as per below details :-
Amount - 13800
Ac -...
Ucba0002944
Satyandra srivastava (Cars 24 rm)
Karhiya bazaar branch
Payment reference number -[protected]
Dated 20/02/2020

Dear sir/madam,
I would like to fetch your kind attention about the sale deed executed by your executive at cars 24 kolhapur.
I sold my skoda octavia at cars 24 kolhapur on 18th march 2020, i sold it for 128000 out of which i have received 34460/- (Excluding cars 24 charges of 3540/-) as advance payment and on 18th march commitment was given by your executive sauban sande that the further deal will be closed within 2-3 days (Before nation wide lockdown).
I also handed over the original documents to your executive on same day.
The deal was supposed to be closed on 21at march itself (Which was before lockdown).
Then i received a call from your executive on 21at march that the will be surely closed and i will get the remaining full amount on 25th (He by deciding with the direct customer cars 24 had told me that you will get the full amount on 25 and not to worry about the lockdown).
So i agreed with the deal.
Again on 25th i got a call that amount has not arranged and they will pay me the remaining amount till 31st march. So i agreed.
Since 31at march it's been almost 2 months i have tried to contact your executive regarding the due amount i am not getting any positive response.
And now your kolhapur team is saying that the customer is not receiving their calls.
Is this a way cars 24 deals???
Now i am feeling that your customer executives and his seniors are fooling me with that so called customer.

I hope to hear from you as early as possible. I have already signed the legal papers.

My mail i'd is - [protected]@gmail.com

I bought ford figo from cars24 on September 21, 2019. The car was based on petrol fuel with CNG fitted after market.I have provided all the documents required for it's RC ownership transfer.but after more than 7 months have already passed and I have not received the RC for car yet. Earlier I received the RC but CNG was not mentioned on it so I again gave this RC to my Relationship manager (Ravinder).
Kindly accelerate this process because these days we are facing lots of traffic police interceptions for not having RC and which is very bad part.
Your quick response will be very helpful for us.

I sold my car mh02by9610 to cars 24 in november 2018. Till today the car is still registered in my name, inspite of noc after sale from rto being issued in march 2019.
So basically someone else is driving the car in my name. What if he uses it for some criminal activity?
Repeated complaints to cars 24 customer care have led to no resolution.
They keep saying they are looking into the matter but it is 1 year and six months now, since i sold the car to them. Please help me in this matter.

I sold my white fortuner 2 months ago and was continuously in touch with an employee rishabh sharma (+91 [protected]) who helped me throughout. Now, i was promised to get my the documents within 1month upon selling my vehicle. Its been 2 months i yet have not received. Furthermore, this rishabh sharma has refrained himself from picking my calls or responding to my texts also. He is the most careless employee ever. I wonder if this is how you provide customer satisfaction which is the most essential service in any industry.

I am looking forward to getting a reply back for this.

Company is not centric to employees

I have sending all the bank details and fill the annexure b for fnf, but still company denied for the transfer the amount in my given acount number.

I complaint to consumer court, it's a harassment to me.
Please help to resolve this case.

I have sending the couples of mails to hr, legal dept and company ceo.
No revert from comapny side.

I am writing this complaint to intimate you regarding the recent violations made by the new buyer (Third party) on the car which i (First hand seller) sold to cars24.

I sold my car (Details mentioned below) to cars24 on 7th february 2020.
However, i recently got an letter on my email stating ' traffic violation' from delhi traffic police.

1. Red light jumping on 28th march 2020 at 08.55.33 (Hours, minutes, sec)
2. Red light jumping on 29th march 2020 at 08.17.05
3. Violating stop line on 29th march 2020 at 07.51.40
4. Red light jumping on 17th april 2020 at 11.44.44
5. Red light jumping on 17th april 2020 at 12.03.10

Let me know the following:
1. Firstly, the rc transfer should have been taken place in the month of february 2020. Why was there a delay in the process?

Noc was given to cars24 by the bank in the second week of february itself. Why haven't cars24 dealt with this initially?

The main concern here is "if the new buyer (Third party) does any criminal offence, and the car"s rc is on my name, then i would liable. However, as per the contract between the first hand seller (Anuja bali) and cars24 states that first hand seller is insured under cpp (Customer protection policy act) upto 10 lakhs.
The reason for selling to cars24 was because of its goodwill in the market. Please dont make me regret my decision. Therefore, i would request you to please let the third party (New buyer) know that till the time rc does not get transferred, he/she has implied responsibility and take due diligence while driving.

Also, let the third party know that he is liable to pay all the amount pertaining to all five e-challans. Since i havent been disclosed the details of the third party (New buyer), i suppose, my point of contact is cars24.

I would request you to take this seriously as non - compliance would lead to further court proceedings and unnecessary would tarnish the goodwill for cars 24.

Due to covid-19 lockdowm, i am unable to be have an face to face interaction with cars24 at the nearest branch. Would appreciate your help over the emails.

I had 2 experiences with them, both horrible.
First one was when i bought a car from them, they charged me double service charge even when the seller of the car backed out from the deal. They simply said that it is their policy to not refund the service charge.

I also sold my old car to them. They very proactively advertise about their timely rc transfer, but the reality is they just don't care about it.
Its been more than 3 months and the rc is still in my name. Some of my friends rcs are not transferred even after 2 years. Hard to believe.
Try them if you want to but i will try my best to warn people i know to stay away from them.
They are just frauds.

I am trying to connect you few weeks but no luck
Now i am writing this mail as a escalation for not getting support from your team.
May i know the status of rc transfer (Kindly pick my phone) as all money has been given to you and party.
The rc transfer charges has been given to you as per below details :-
Amount - 13800
Ac - [protected]
Ucba0002944
Satyandra srivastava (Cars 24 rm)
Karhiya bazaar branch
Payment reference number -[protected]
Dated 20/02/2020

After all payment company is not doing rc transfer till 20 feb 2020

I am trying to connect you few weeks but no luck
Now i am writing this as a escalation for not getting support from your team.
May i know the status of rc transfer (Kindly pick my phone) as all money has been given to you and party.
The rc transfer charges has been given to you as per below details :-
Amount - 13800
Ac - [protected]
Ucba0002944
Satyandra srivastava (Cars 24 rm)
Karhiya bazaar branch
Payment reference number -[protected]
Dated 20/02/2020

I am akshay singh, my dealer code in cars 24 is 68365. I had purchased a car from cars 24 which was confirmed, due to the ongoing lockdown, all the dealers received a notification from cars24 that in case there is a delay in delivery of the car, or if we cancel the car due to delayed delivery, there will be no additional charges (Because of the ongoing lockdown due to the covid-19 situation). As there was a delay, an amount of 40000 has been deducted even after the cancellation was done post 15 days as per the policy agreement. We request you to kindly help in getting the refund as this is absolutely being impossible in waiting for their responses on the issue. I request you to kindly help in making the business fair and avoid any non complaint charges. This is the second escalation being done after continuously following up with the respective contacts assigned to me.

Respected sir/madam

This is side from sadik ali, i would like to inform you that i have purchased a car on march 17, 2020. I have paid all the processing amount plus extra rs. 1500 which has taken by mr. Rajbhan sing and his contact number is [protected] and he told me that your amount of rs. 1500 would be refund once your original car rc will come and then he said after coming your original car rc send me the photo of rc and...

2th dec 2019
"saw the car reva-i (Ka41 n 9607) on cars24.com
Went through the inspection details mainly the condition of the vehicle that showed 4-star and above in all aspects"

4th dec 2019
A cars24 representative by name anjan gowda called me to visit owner's house to see the vehicle and proposed for a test drive
Impression during the test drive
"vehicle was full on charge and drove it for some distance (Less than 0.25 kms) during which i felt car is in running condition as i was confident that cars24 had checked other aspects and rated 4 - star. I decided to buy the car
Car owner indira claimed that on full charge, car gives a millege of 60 kms (40 kms in green band, 10 kms in yellow band and 10 kms in red band)
Car had a valid insurance period from 14th nov 2019 to 13th nov 2020"

7th dec 2019
"along with anjan, me and my wife visited to owner's house to negotiate and buy the vehicle,
It was agreed for rs 70, 000 and a fee of rs 4, 500 + rs 5900 was paid to cars24 (Anjan) as service charges all through online transfer
One the same day, we gave required details to anjan for the rc transfer and policy transfer
During purchase anjan guaranteed to provide inspection report (Which we never received instead specified that whatever available online is the inspection report)
We drove vehicle back home and observed battery getting drained at a much faster pace, but felt it might pickup after charging"

8th & 10th dec 2019
Car was taken out for short rides twice and observed battery getting drained at much faster rate though car was driven for less than 20 kms but the indicator was well within green mark

15th dec 2019
"i took the car for clean up as we planned for a pooja, while returning i experienced a drag or the batteries were not pulling with required power. There is a steep elevation near my house and car reached up till 70% of the road and engine got switched off though battery indicator was showing just within the green band and car never got switched on again. I tried multiple times but car didn’t start and had broken down

I called my brother so that he could help me tove it nearer to my house,
I switch on to try again but ignition didn’t switch on instead started rolling backwards, i tried to apply breaks but the brakes failed to operate,

My brother who was behind the car jumped aside as car started rolling down backwards uncontrollably and brakes were not getting applied, luckily there was no one or no vehicles behind and i went and rammed on to the compound of a house
Car went through a major damage and luckily i or no-one was hurt

The very next moment i called anjan of cars24 and intimated the condition of the vehicle and asked for his help to get insurance personal but there was no support or co-operation from cars24"

16th dec 2019
"we called bajaj insurance customer care and raised an incident: x[protected]

We called bajaj insurance customer care and raised an insurance claim: oc[protected]-00011544
The alliance roadside assistance towing vehicle arrived at the spot around 11.40am

Battery was showing the below state during this time
The towing vehicle took reva to repair/service center at 12.00 pm and the receipt issued

Initially towing vehicle visited mahindra chrome motors in mysore road. Soon after reaching the service centre, people there did not receive the vehicle stating reva service centers are ananth cars at bannergatta road or sireesh motors, hsr layout
Till evening the towing vehicle visited multiple service centers at many different locations but no one was ready to accept the car for servicing,
In the end, sireesh motors at hsr layout did not accept the car instead they analyzed the impact and confirmed that they will provide the estimation. After that again towing vehicle visited chrome motors as per suggestion from people in sireesh motors

End of the day none of the service centers received the vehicle stating non-availability of spare parts out of which many are outdated
End of day the towing vehicle brought back the car to our house,"

5th jan 2020
We received rc from cars24 and assurance from the cars24 that they will support us to get insurance transferred

11th jan 2020
"we visited bajaj alliance insurance office. Address""golden heights, 4th floor, no.1/2, 59th c cross road, 4th m block, 59a cross rd, bengaluru, karnataka 560010""
Raised request for transfer of name, as we did not receive any support from cars24"

13th jan 2020
Received a message confirming the arrival of mr manjunatha b for car inspection

14th jan 2020
Mr manjunath came to our place for car inspection and took photographs of the car and uploaded on bajaj alliance site (Pic below), ticket raised for the same: 82015413

18th & 20th jan 2020
We called bajaj alliance customer care multiple times in order to check the claim status (Attached)

27th jan 2020
I called keethi from bajaj alliance office in order to check the status of name transfer and understood from him that name transfer cannot be done as there is a claim open with this car and asked us to close the claim.

2nd feb 2020
We received estimation from sireesh motors for the damage

4th feb 2020
We called bajaj alliance customer care in order to check the status of claim and understood that without informing us, claim has been closed,

15th feb 2020
"since claim was closed, we visited bajaj alliance insurance office. Address""golden heights, 4th floor, no.1/2, 59th c cross road, 4th m block, 59a cross rd, bengaluru, karnataka 560010""again, raised request for transfer of name
Bajaj alliance said now we cannot claim the accident amount or anything which happened before closure of claim and name change"

26th march 2020
After trying to contact multiple times, the previous owner replied to my wife’s message blaming the cars24

Current status
"at this point of time we are not receiving any support from bajaj alliance, cars24 and the owner of the car who sold us a scrap car, and we are in a loss of rs. 90, 000

We need your support
Detailed report with logs, images and receipts available and will be shared if i receive mail id"

I had sold my car dl9cy2156, on 2nd june 2019 and car has been sold to end buyer also but till now the rc has been not transferred to end buyer. Today i have received a notice from delhi traffic police that someone has done some offence with this car. I had complaint more than 10 time on their customer care no. But they are not listing me and, it has been almost 1 year but they are not transferring rc and i also received challan notice of 500 from police. Please help. Please guide me, what whould i do now?

I have purchased honda civic car through cars24
While purchasing the the car the executive have cheated me and taken both the seller n buyer commission from me..
Later i had been to rc transfer process
Cars24 took 1500rs as rc deposit after my rc transfer also they have not returned my money.
And due to some signature miss matchin rto as per car's 24 executive instructions i have paid 1100rs, and they told me that the extra paid amount will be given by cars24.
Till now none of my problems has resolved.

I sold my car on cars24 fulfilling all the documents and formalities, i went to give delivery of my sold car to cars24 outlet, first time they said few formalities are yet pending from their side, so i went back and next day after confirming with the executive mr. Ejaz i again went to give my car at the cars24 outlet they again told me formalities are yet pending,
And i had to drive 30 km to and from to give delivery of the car. Everyday i can’t do that.

Now i am getting msg that you didn’t fulfill the transaction and return us the token amount of 1000/- and 5000/- penalty..

I went at the outlet for delivery that only shows my bonafide intention.

I had booked an appointment id #[protected] with them for my car inspection and made an online payment of rs 299 on 22nd feb 2020. The appointment was scheduled for 25th feb however no one came for the inspection and they even did not bother to inform me that no one will come. I had to call them up many times to raise a request for the refund and the ticket numbers are 261381 and 250808 respectively. I was told that i will receive the refund...

Dear Public,

We have sold our car, Maruti Swift VXI, and we are not at all happy.

We were quoted a price of INR 182000 and in account was promised as INR 175000 after all deductions. We asked the agent to lock the price and he told us to arrange the required docs and then we can handover the car.
Basis the commitment received from CARS24 we booked our new car and committed on down payment and applied the loan accordingly.

We arranged all the documents required and again asked the agent when can we come and handover.
And then to our surprise he told us that the price has been expired and he will now requote to us. Then we chased him to tell us the next best available price. We chased him to daily till almost 15 days. And finally got to close the deal this morning at a very low price of 160000 in account.
And now again we got a surprise when we went to the outlet to handover the car and the documents, the agent there told us another 2000 will be deducted because of some insurance policy. This was never told us by the agent whom we were in touch.

We were left with no option but to except the offer given by CARS24 as we had to make the down payment for our new car.

We are very disappointed with this service which we have got from cars24.

I am definitely putting this up on the social media and will let everyone know that how cars24 fools a common man.

A very disappointed and dissatisfied customer