CARS24 Services Complaints & Reviews

I am tarun arora and from ferozepur punjab, i got call from anurag (Delhi). His number is +[protected]. He has not proper information and said me to got ludhiana branch to sell the car with documents as inspection was already done on 24th january id [protected]. I went to ludhiana yesterday after covering approximately 150 kms. Over i got to know about the pending documents. What anurag said i took that documents. Even he asked for more documents yesterday, today i also took that to branch. But people in the car24 branch said now also its incomplete. Anurag don't have proper information about the documents. He has also given me the 1000 token. Which i am not giving it back. As i have already cancelled the deal. Due to his mistake i have to travel 2 times to ludhiana and wasted 2 days rs 2.5k. Please give him proper guidance and don’t make customers fool..
Thanks
Tarun arora

Sir
I have sold my car to cars24, hbr layout on 02.12.2019 in bengaluru. Till date the transaction is not complete. The deal was for rs.82000 and i have received only 69620/-. I was told the balance 10000 would be paid after rto formalities. The deal had to complete in 21 days and every week i approach the branch for follow up. Except for the sweet talk by the officers, i don’t get any response regarding the rc transfer and credit of the balance amount from cars24, hbr layout.
When the deal was made in december, i was told i need not come for rto formalities. Now cars24 staff is saying that i should and the rto personnel would call. Neither they call me nor the rto guys. This has been happening till date.
It is really a bad experience for me that i am forced to visit cars 24 branch, hbr layout. My car is getz red, ka05me3634. I sent mail to cars24 consumer forum, even they are not acting promptly

This is a fraud car... Cars24 have committed fraud.. I have been told by cars24 that this is a 2016/17 model but it is 2013... Il definately file a legal proceeding if not resolved.

Car isford endeavour andregistration number is hr72c6283
I have been asking them to resolve since one month but they are just fooling and buying time for themselves. I bought this car in september 2019 and got to know about this fraud thing in jan 2020 when a customer got the car checked from ford showroom and told me the same. It spoiled my name and reputation in market as well. My firm name is a r autos and my contact number is [protected]

I have sold my car swift lxi on 14th feb and handed over the same to cars24 sarjapur, bangalore center of 17th feb 2020 (Application [protected]). There was agreement that payment will be made in 3-4 days but even after 10 days and even raising customer ticket (249658, raised on 23rd), no payment has been made. Even no call had been made by cars24 on sharing the update on ticket/payment. This is very pathetic service, i thought that cars24 is best in car dealing in india but with such kind of service, commitment, they are losing their brand value.

I have sold my Swift car to Cars24 on 14th Feb and handed over the car to them on 17th Feb (to Sarjapur Bangalore branch, appointment id - [protected]) with agreement that cost will be submitted to my bank account in next 3-4 days. But even after 10 days and even after customer complaint (raised on 23rd Feb, tckt no- 249658), no payment has been made to my account. Not even any call back made by company to provide status of my complaint. This is very pathetic service, i though Cars24 is best in market but after this kind of service, but now i need to change it.

I like to take your kind attention that I Riddhi Pratim Basu had purchased a used car ( Mahindra Xuv 500, Vichele no WB 06 P 6831 ) through cars 24, on 12th June 2019 . The car owners name Sayantan Bhanja, I paid amount of 1220000 in cash as the owner requested, in his Office premises near Haldiram while all this transaction one of the executive Cars 24 was present, we got all the documents signed by cars24 and all the documents were given for RC transfer. The owner promised me and that executive thay next day he was leaving Kolkata and will return after 5 day and provide the NOC and rest of the required documents, then on 10th day after purchasing the car i called the executive for the update he said me he was not able to contact the owner ( Mr Bhanja ) and so i took initiative and called the owner, the owner said me that he was admitted to hospital so he couldn't contact us, and requested for some more time and that i called the executive and informed him this information so that they could make the contact with Mr Bjanja, Then i got busy due to my dad's bad health, then after diwali i tried to contact but unfortunately the owner informed my after my call that after he was hospitalized he is facing a financial problem so he needs some more time to recover and come back to Kolkata as the owner informed and promised me again, then after more 1 and half month after the owner called me and told me that he will pay the full amount and take back that car or i have to wait for the time, so i called him and request to meet and i also called and informed the executive and meet Mr Bhanja in Cafe Coffee day shop near his house and he provided a bank document and that time i was not present because i can directly from my office so i was tired, i thought the problem was solved, but the next day the executive called me and said that the owner mr . Sayantan Bhanja made us fool the letter and the bank document was that he haven't completed that load of the cars and the amount was approx 130000 lakh, i was very much shocked so i called Mr Banja but he did not received, then i complain in Cars 24 Leagal team, so they assured me that they well look after this, but still after complain the problem was not solved, i couldn't even get out with the purchase vehicle, please help me out .

I had visited cars24 once in november 2018. I could not sell my car to them since the offer was not attractive to me. Since then they are giving so many calls to me and from different numbers. I have been requesting them not to call me and a complaints has been raised on 4th feb 2020 in customer service cell (Ticket number: 241740). They replied back and ensured that this will not happen but i am getting lot of calls as earlier.

I HAVE PURCHASED THE MARUTI CELERIO RAJOURI YARD ON 17TH DECEMBER
BUT MERI R.C ABHI TAK NH DE RE HAI YE LOG OR INKO CALL KRO TO KOI RECV NH KRTA HAI CALL
INKO DAILY MAIL PAR MAIL KR RA HU BUT MAIL KA KOI REVERT NH KRTA
MAINE APNE DOCUMENTS MERE RTO HR 15 K DIYE TH BUT IN LOGO NE JAB MAIN VAHAN KI SITE PAR STATUS CHEK KRTA HU TO NOC HR 12 KI ISSUE KI HUI HAI

MJHE NH PTA AISA KAISE POSSIBLE HAI MERI GAADI KI OWNERSHIP KISKO TRANSFER KR RE HAI MJHE BH NH PTA OR JAB CALL KRO TO KOI BH RECV NH KRTA MERA CALL OR MAIL PAR JAWAB YA KOI QUERY KRO TO BH KOI JAWAB NH DETA

Main same matter par 3rd complain dal ra hu jis din compain dalta hu us din to call aa jati hai but uske bad call recv krna bnd kr dete hai

Mere pass ek person mr ankit ka call aaya th unhone mjhge commitment kia th ki ab age se sari details k liye aap mjhse followup krege but unhone bh call recv krna bnd kr dia

Whts app kro to whts app par koi jawab nh deta customer care par compain regestered kr dete hai but uska koi action nh hta

meri last time jo baat hui th uske acrding mjhe kha gyath ki aapki noc issue krwane k liye hmne agent ko paisa dia hua hai wo apne aap kam krwa kr dega

But jab noc hi galat issue ho rakhi hai to gaadi ki r.c kaise transfer hgi

Bcz inka agent to yh khega ki hmne apply ki hui hai or wo court me rto k pass pending hi pdi rhegi bcz jo adress maine dia hai uske acrding noc issue hi nh hui hai

Maine apne yha apne rto se cnfrm bh kar lia hai unhone mjhe yh kha hai ki aapko noc hr 15 ki hi lani hgi hr12 se agar noc issue ki hui hai to gaadi ki ownership transfer nh hgi

mjhe gaadi liye ko more than 2 months ho chuke hai mjhe apne toll me issue aa re hai but yha koi bh kisi bh problem ka solution krwane k liye ready hi nh hai

Or agar senior se baat krwane k liye bol do to ye log baat bh nh krwate

Aisa kab tak chlega bcz maine last time bh yh bola th ki m, ere pass legally action lene k alwa koi option hi nh hai
plz solve my prblm as soon as possibleor revert me on my mail

I know very well aapko law & order se koi dar nh lgta but mere pass legally action k awala koi option nh hai

Plaese give me my r.c as soon as possible or give me the adress from where i can collect or discuss the matter otherwise i will take legally action against the company as well as employee who give me false commitment day to day

I'm Ashfaq Umar from Delhi. Im still experiencing pathetic services of cars24. Cars24 is just fooling around with people. I bought i20 on 17th Feb 2020 with buyback option. Car is showing heating issue and created problem in the engine. Now it is not even starting and parked on the roadside for 2 days. Cars24 has refused to take it back under buyback option. They want as it is as they have handed it over. If so, then what is buyback??
If there was no problem, why would I return it??
Just ###.
Now I will do whatever it takes to take it to social media at mass level.

I bought ford figo (Dl 4 caf 6038) from cars24 on september 14, 2019. The car was based on petrol fuel with cng fitted after market. I have provided all the documents required for it's rc ownership transfer. But after more than 3 months have already passed and i have not received the rc for car yet. Earlier i received the rc but cng was not mentioned on it so i again gave this rc to my relationship manager (Ravinder).
Kindly accelerate this process because these days we are facing lots of traffic police interceptions for not having rc and which is very bad part.
Your quick response will be very helpful for us.

Sir i have purchased grand i 10 on[protected] in kanpur which number is up78 ds 8198 ur manager says that car transfer with in 15 days after 40 days i contact mr srivastav in lucknow they told that the seller signature is not match and said that seller have to go rto office once again when the seller go to rto office in[protected] the rto officer says that your file has been damaged you have to create a new file then transfer the rc i and seller shocked how will be happen when i contact mr srivastav in lucknow they told that i don’t know about this over all i have create a new file and rto officer and mr srivastav says that rc will be transfer on 2 days but after 5 days rc is not transfer till now when i call mr srivastav they told that i don’t know when rc is transfer i want say that why are u fool me please transfer rc

I have purchased celerio 26cz 5332 from rajori yard. At the time of purchasing the car the relationship manager commits to give me the reciept for the application for transfer the vehicle to another rto. But today they are not fullfilling their commitment and not give me the reciept today more thn 2 months havebeen passed as they commited the r. C will be given to within 45 day but still no ownership havebeen transfer as i seen the status of my r. C on my vahan side i was shoked that the noc haveben issue for the another rto which is differ for my rto.
Mujhe ye nh smjh me aaya ki agar gaadi maine purchase ki hai to n. O. C mere rto ko transfer ku nh ki hai
Or noc mere rto transfer ki bjay dusre rto ko kaise issue kar di hai???
Gaadi purchase maine ki hai or sare documents maine diye hai to noc dusre rto ko kaise issue karwa di gy?
Or abhi tak main vahan site par dekhta hu to wha noc issue show kar ra hai jo ki mere rto ko issue nh hui hai
Or maine daily basis par mail kiye ja ra hu mail ka koi revert hi nh kr re hai or relationship manager ka to khna hi kya wo to call recv krte hi nh even whts app par bh call nh karte
Agar aisa hi rha to aap log to mere documents ka missuse bh kar skte hai or jab gaadi maine purchase ki hai to uski noc kisi or location ki kaise issue ho gy???
Main daily mail par mail kiye ja ra hu koi revert nh krta or customer care par call kro but wo log complaint lene k alawa koi action nh le pa re hai
His one is my last request plz revert me otherwise i dnt have another option to take legally action against the company
Mjhe pta hai isse bh aapko koi farak nh padta ki legally action bh le le to bcz ye baat maine mail me bh mention ki th bcz aap logo ko law & order se koi dar nh hai

But mjhe meri r. C chaiye bcz main aapko paise pay kiye hai agar aap nh r. C de skte to apni gaadi vapus le lo main wha lakr gaadi khdi kr jaunga jo bh solution aapko theek lge plz bta den amjhe

I'm so sad with you guys i also mailed you and called 10-12 times but nobody's listening to me. It has been almost 2 months and till now i have not received my rc nor any documents related to it. Because i have got the cng in the car, so i have to get the rc and documents for which i will have to submitted the original rc book in the transport authority, so please do send me the original rc as soon as possible so that i can get this work done as soon as possible.

Secondly, the insurance of my car has not been received as yet because it was the first insurance by previous owner and now the owner of the car has changed, then the rc book will also be transferred to the another owner ie. My name, and it has been 02 months, even the insurance has not been transferred. Get it done as soon as possible because i will have to get cng covered in insurance as well.

Name: sumit gupta
Car regn # hr26cu9497, &
Loan id.[protected]

Kindly treat this on top priority and revert to me.

Thanks

Sumit gupta
M - [protected]
Email - [protected]@gmail.com

Dear car 24,

My name is shiv charan bhola, i have purchased a car through your goodself honda city ivtac model 2010 bearing registration no. Pb10cj6972 from the car 24 sector 22, chandigarh outlet. My rm is mr. Saurav his contact no. Is [protected].

- i have purchased car in the month of september, 2019.
- they have charged 6500 brokerage fee from me on the same and 10000/- transferred in account of seller.
- i given the full and final payment of rs. 2, 45000/- around for the above said car.
- the above said saurav has also charged rs.3000/- from me brokerage money of seller. They send me account no. Of his employee namely gunjan chawla and i have transferred rs.3000/- to his account vide transaction no. Imps ref no. Moabzxknl8.
- they have charged rs. 9500/- from me as brokerage charges for purchasing a car under 5 lac.
- at the time of possession of the car the officials of your good company took rs. 3000/- from owner of the car as noc charges and promised me to provide the noc within 7 days.
- now almost 6 months have been passed, above said saurav have not provided me any noc.
- now the above said saurav rm did not pick my call and openly saying that you are an advocate, go n file the case. He further stated that their some relative or family member have purchased the car from the said car24 and they also not got issued noc.
- not having noc or rc of my car purchased by your goodself office i could not drove my car from the date of purchase of car.
- your goodself company has cheated me and breach the terms and conditions of the contract.

Kindly provide me noc of car so as to enable me to transfer in my name as soon as possible.

I will try to take legal action against Cars24 company. I want to sell my car and was told Cars24 is A BEST place to do so. After approaching Cars24 I was told to pay 300 bucks in advance, time given for payment is 20 minutes, alright. I booked an appointment for home inspection on 12 Feb 2020 to be done between 12 PM - 2 Pm
Appointment ID: [protected].

Big Joke is nobody turned up. I waited at home, took an off from office so that I could fix this up. Even after calling multiple times every 2 hrs between 12 PM-5:30 PM no body came.

Everytime I called them, their customer service team raised a concern that resulted ### but nothing.

TICKET -
244665
244779

The resolution provided was a refund, I repeatedly asked to reschedule my appointment, but no. The guy said refund request is already generated and we cannot do anything. I asked for the CALL TO be escalated to senior, he refused. Now my money will be refunded in my account after 15 days. Such scamming companies give customer a 20 minutes window to pay n book an appointment but refund will take 15 days. SO BASICALLY Cars24 GUYS DO IT KNOWINGLY JUST TO EARN INTEREST OUT OF CUSTOMERS HARD EARNED MONEY, ISNT IT?
I AM A YOUTUBER with millions of subscribers and GONNA PUT THIS UP ON SOCIAL MEDIA in A BEST possible way so people are aware of your scams and not fall for such traps.

Hi,
I wanted to sell my maruti ertiga car with cars24 they offered me a price of 408000 and i accepted the deal at that price and signed a document and asked the cars 24 representative to write the amount on the same paper which i had signed and he did the same, after a couple of hours the representative form cars 24 called me and said that the offer has been rejected and said will do re bidding and post that process he quoted 403000 for which i haven’t given any consent or signed any documents regarding the new offer later in the evening the agent asked me to send the bank details and the pan card which i did and he also asked me to forward the text message that i received on my mobile which i did as instructed and the agent credited rs 1 first and then rs1000 and then he said the deal is confirmed for 403000 for which i denied and later when i went today to collect my original rc they asked me to pay 6000 ie 1000 token amount and 5000 as cancellation fee i said i am willing to pay the 1001 token amount but will not pay the 5000 charges as i never accepted the offer at all. When i said that the representative rudely responded saying to go to any extent or go legal to get my rc unless this amount of 5000 is paid will not return the rc i have raised a complaint as well with the customer service but still no resolution from the team the complaint id is name - mohammed zakirulla khan ticket number: 244624
Appointment id: [protected]
Team cars24 please get this issue resolved at the earliest it’s a request. Thank you.
Do let me know the procedure to file a consumer complaint and proceed legally with the same. I have submitted a copy of the signed deal which clearly specified the amount for which i have accepted the deal.

Worst ever seeing this kind of fraud business. My car 2011 ldi swift maintain by show room till date. As per real value of the car 340000/-after get appointment we went to the cars 24 office in coimbatore, after a hours of worst mechanic inspection and test drive they give the bad feed back about my car, they ask me to sale the price of 174000. I found the mechanic who inspected my car not fit for customer care he underestimate the car owners. He act, he knows everything. Pls do not visit

Dear cars24,

Please avoid my previous two mails. Thank you for acknowledgement.
After reviewing the terms and conditions along with the rate of interest (Specifically) i have to change my decision. Since the rate of interest is not same as committed to me over the call, which resulted to forfeit my decision.
My case which is (Rate of interest not as per commitment) not mentioned/listed in the terms and conditions i request you to refund the amount i payed for the car.
I had a word with one of your executive, kundan kumar regarding the same but he refused to acknowledge his false commitment and our conversation was not fruitful.

I hope all of you including senior staff members of cars24 will take this on priority and build trust with your customer (May be not now, but in future for sure). I will be waiting for your response.

Dear all,

I have purchased maruti Swift Dezire number DL 9CAB 9647 from noida sectior-2 on 17th Janauaruy . I have given complete payment for car and Rs 5900 to car24. I have taken this car as per Evalution Report which clearly says that there is no issues in car but when i went to Workshop then found its was issue in Engine Mounting, suspensions and steering. I have raised this issue at the very time and My RM Manish suggest me to go dor CNG Checkup and when i went for CNG check up and found there is problem with the CNG kit as software needs to be changed which costed around 9k. I dint received any furhter updates as My Rm Manish is not reciving my call & even not revert me on whts app & when i called to customer care they raise the complain but not taken any action.

Till now no e-reciept/sell letter is provide to me & even on govt site noc is not issued by the seller side.

kindly look into this matter and get my car fixed ASAP. if not then i am ready file a case against CAR24.

And i want to make a complaint against mr. Rahul rohilla he did fraud and fake promises while selling my old swift car (Hr 70 b 8371) which he made deal outside office of cars 24 with some agent.

And when he showed me this celerio car (Hr 36 dh 8801) to buy below are points.

1. He didnt check that car was not registered in gurgaon which he should know before cracking deal.
2. When i paid all amount fort the car price with all documents charges he called me 2 weeks later and told me i have to pay another 4500/- rs for noc which was not informed me at time of car purchase.
3. He asked me 1000 extra at time of car buying to process the documents on fast service. This also i paid him
4. Now after all things went wrong he is not even picking the calls. Mr. Sharad from whom i bought this car he also told me that mr. Rahul after that gave him one dezire also but that rc is also not updated yet.