CARS24 Services Complaints & Reviews

I just purchased a suzuki ignis from mumbai through you guys. I am dealing with a guy rahul ([protected]). He has been unprofessional throughout the transaction. The car was not in the condition promised. It has been over 3 weeks that the paperwork is not taken and transfer has not been done. Rahul has been avoiding me since over a week and not collecting the paperwork. He has been very unprofessional and has spoilt my experience. I never want to purchase a car from you again. Please train your staff or stop doing business. I would like you guys to take some action or else i am going to post this on social media. Please contact me on [protected]

Hi team,

I have taken the hyundai i10 car from cars24 on may 2019. I have paid them the brokerage fees of inr 3000 for the deal and paid an entire amount of the car inr 213000. As per their commitment that they will do all the necessary needful for getting the car transfer under my name for which they have also charged from me inr 4500.

They committed me that if in case the product is not genuine and found any issues in the documentation of the car selling its their responsibility as they only sell the car having no issues and after checking all the documentation of buyers.

They committed me to provide the rc under my name within 30 days, now its more than 60 days they didnt provided me the rc.

Before the deal they were keep calling me every day 5 times for the deal but as soon as i made the payment they just fooling me around and always route to new person.

They suppose to provide me rc in last month, but on the day when i called them they ask for 10 days more extension which i have given, when called again some manas from their team confirmed me that my rc is ready and will be deliver at my home by june 30, 2019. When i called him to check the status of rc on june 30 he told me to call nandish from their team to check the status, upon calling him he was telling me that their was some documentation issue from the rto as they unable to find the vehicle records which really surprised me, as on one side their one of the team member is telling me that rc is ready and on other side his other team member is telling that their is some issue at rto end.

When i went to their office on july 02, 2019 and spoke with their managers pulkit and tarun they assured me that they will take serious action on their employees on providing false promises to the customer. As when i went to office manas called to one of their team member and said if in case customers comes office mentioned that rc is in courier and will reach in next 2 -3 days.

Pulkit garg and tarun assured me that they will personally handle this issue and will provide me rc by maximum july 10, 2019. I have given them 3 more days buffer time and told them to provide me the rc by maximum july 13, 2019 as if the date crosses beyond that then you need to refund my full amount, which they agree and they assigned nandish to handle my case.

When i called nandish on july 13, 2019 he told me that rc has came and its under printing which he will collect from rto office from monday i. E july 15, 2019 and handover to me on the same day by afternoon 3:00 pm.

When i called him on monday morning around 11:00 am he told me that he is at rto office to collect my rc and will deliver the rc by 3:00 pm.
After which i was continuously calling him, but he didnt answer my phone. Even i was calling him today and dropped many messages but didnt replied.
And then messaged me at night stating that rto unable to find documents of the buyer which will still take 10-12 days.

Today, i am in very bad situation that after paying the full amount of the car i am not an official owner, but if anythings happens who will bear the responsibility. Secondly, i am unable to take my car anywhere outside state as dont have rc. Moreover, i also want to change the ownership under the insurance as well, which can only be possible once rc gets issued under my name.

I am unable to park my vehicle in the office, as company needs vehicle registration card as a security purpose so they can provide me parking sticker.

I request to please help to sort out this matter on priority and help me to get my full money refund from them.

Please find attached documents for your reference.

I bought a car through cars24 in 20th may, i went and met the seller with cars24 agent and i liked the car, the agent of cars24 told me that they can get my rc transfer done and it will take 5000 rupees fee. Beside that they took 3000 rupee fee that i bought car through them. Well i paid the 3000 fee and 5000 for rc transfer and then i paid 160000 to car owner as it was the price of car. Eventually the cars24 agent told me after days that they can't get RC transfer done to place to city where i live that is aligarh, i was buying this car from noida. So eventually i contacted seller and with his help i got RC transfer done myself, now that cars24 agent told me he will surely get my 5000 rupee refund but first 4000 and rest 1000 after i show proof that car ia transferred in my name. Well its 2 months since then i didn't even received 4000 yet and my rc is transferred in my name and I should get whole 5000, but they haven't gave my refund, 1 month ago I contacted same agent and he said he left the company, so i contacted customer care and then after transferring call from here and there finally i talked to a guy who asked for my account details again and he assured me I'll get my refund, its another month now and i haven't got my refund. These people are complete fraudsters, they don't care at all once after they get money they don't care about customers.

Last case number - 130449 (Appointment id:[protected]) there was a scheduled home inspection in the month of march nobody showed up and cars24 did not refunded the money automatically. We are following up for almost 4 months. The customer service executive is unprofessional - lack basic courtesy to talk (Who serviced it last time). Just wanted to know will we get the money back?

Standard response from call centre: "you need not worry we have escalated to the concerned team, you need to call again" - i have least called 3 times each time same response.

You need to give specific timeline when you are going to resolve!

I have sold my car with cars 24 on 15 June 19. I have received the partial payment and rest was withheld for NOC. Though I have submitted my NoC at the time of delivery the car, however it's been a month and payment is not made till date. After calling their customer care so many times, no proper reply has been received so far.

Request you to resolve the issue as soon as possible. As a customer we expect a professional behaviour from Cars24 .We cannot call you guys 1000 times to know the status of the payment and to release it.

I sold my car at your golf course next. Road, gurgaon branch on 19th jan 2019. I have categorically informed cars24 that we will be available in june month to complete any rto obligations.in april 19 i got a response that my amount, inr 10000 has been forfeited due to non availability at rto, but again we got a request in june 2019 to come at chandigarh rto on 27th june 2019 and cars24 also confirmed it over that my amount of inr 10000 will be released after rto formalities. We completed all formalities on 27th june 2019 by visiting rto and same has been confirmed to cars24. After completing all formalities i am still running pillar to post to get back my amount. I feeling very frustrated and cheated. Please resolve my issue on priority.
Regards
[protected].

I visited mayur vihar centre and wasted my half day for all their nuisances and was later wasshell shocked to hear the offer at the end of the day 35% below the market rate. They need only those sellers who need money immediately by selling their cars and without any market price idea. Cars 24 is a very well laid trap company for potential sellers. So it is better to avoid them all and keep away from these fraudsters.

On 20th june i purchased used maruti astar and made the full payment of car including 3000 rs for service charges and 4000 rs for rc transfer. On the day of payment rm informed me that in 2 days he can send the receipt of payment made to rto. Its been 10 days pass documents of the car has not been sent to rto. And i got to know that bank noc is missing. How can they give me car without proper documents. It was very bad experience. 1 day i was told that documents has been sent then 1 day they said noc is missing. Whats going on. Why cant they be honest with their words.

Car number - dl9cs9866

Relation ship manager number - [protected]

I want either the rc tranfer on my name or give me the original rc and refund my 4000 rs, so that i can send the documents to rto at very nominal fee and get the rc transferred.

I purchased a used car sx4 hr26 as 1266
As your employee (Gaurav kumar mb no. [protected]) took 1000rs extra amount and said it will be refunded after rc transfer. Now he is not replying my msg and calls.
During rc transferring his behavior was very rude he was not telling the actual process in time. Same situations created either he was not receiving calls or saying "just go and do what you want" (Jo krna h kr lo jaha mrji complain kr lo).
Now from 10 days i regularly call him and msg him but neither he received calls not replying msg.

Vehicle Delivery Ackonwledgement : [protected]

One and half months back I sold my vehicle to you (cars24) for scrap purpose and as per your commitment vehicle chassis number and scrap note will received by courier service at my given address wthin 15 days but still not received any documents.

Many times I took followup with your team members but still i didn't get proper answer.

Vehicles details as below
HR51 K8711 -Indica car

Even I don't know whether you scrap my vehicle or not because I don't have any proof for eg. Scrap note and chassis no plate

In future if any misuse with vehicle then im not responsible for that.

If you send all required documents by courier service then send me dispatch ID so that I can check status.

Request you to look into this matter and revert back.

I have lost the bidding and losing the bidding they have procured the vehicle and placed on my account without consulting me ..

Totally fraud cases..
Once a person has lost bidding means he lost the offer..

When I call the dealer call centre there is one stupid executive by name submit he is not ready to take complaint and later he disconnected the call

Dear Sir,
1. I had sold my Maruti 800 Std car to Cars24 on 23 May 2019 against my Appt ID [protected] at your Nasik Branch for Rs8000/-. All requisite documents were handed over to your rep.I was asked to pay Rs3000/- as the car was registered in Uttar Pradesh with the proviso that Rs 10, 000/-would be paid on completion of 21 days.
2. Having waited for 21 days and not received the promised amount, I approached Nasik Branch on 16 June 2019. I was promised that the amount would be credited on 17 June. However the same has not been received till date.
3. May I request you to initiate action so that the amount is credited at the earliest as IT REFLECTS POORLY ON A REPUTED COMPANY LIKE YOURS WHICH BOASTS OF INSTANT PAYMENT.
4. awaiting atleast a reply from your end.
Thanks and Regards.

I wasted my half day for all their paraphernalia and was shell shocked to hear the offer at the end of the day 50% below the market rate.It is plain that these guys are after desperate owners who need money immediate by selling their cars.Some are forced to sell since they have no option for immediate money. So if you are not desperate to sell your car for much less market value, avoid them.

I sold my car Indica Vista in Phase-2, Noida branch in April-2019. While transferring the money, team told me that they will hold INR 10, 000 for party peshi in RTO office and once I appear in RTO office and sign the transfer documents the amount will be released in couple of hours. I did went to RTO on the scheduled time on 20th May and it's been exactly one month, I have not received my full money. After waiting for almost 10 days, I went...

Dear Team Cars 24,

A few days ago I decided to buy a new car.when one of my friend advised me to sell my old car with Car 24. Then i come to know about Cars 24 and I went to car 24 to sell my car with the big hope of professional behavior, where I met Arun. What has been said or done was changed every day. In the last six days, new things are coming out everyday. Due to all these facts, and due to the unrealistic deal, I decided to cancel the deal but I do not get my car back till now and asking for charges even deal got cancelled due to unstickness on words made by your executive. Because of which I am neither able to get a new car nor did I have got my car back.Everyday false promises are being made. It's been five days since doing this kind of talk. I am getting harrash badly and I think that i did biggest mistake of my life wheb I think about sell my car with cars 24. Are your company representatives doing such miscommunication with each customer and harrsing every one ? I have call recording also with us about the communication hapened with executive. Immediately resolve my problem and ask your representative to handover my car along documents Otherwise I will have to take other legal opinions.

I sold my car No. DL-1CU-3850 in Pitampura Branch, Delhi and employee of yours assured me that my loan foreclosure amount 2, 94, 266 /- will be deposited by 14/06/19. Cars 24 is saying that they have deposited the amount. on contrary Axis bank is denying any such payment. my EMI has also been deducted today. Such an irresponsible and highly unprofessional services of cars 24 was not expected. Your branch is not even responding to my concerns. if my grievances are not addressed by tomorrow, I will take legal action against cars 24.

I had sold my A4 AUDI to cars24, Swar Fate, pune branch for Rupees. 840000.
They have deposited rs.1000 in my account in 1 hr. And said that remaining amount will be credited in 24 hrs. But now it has been 2days i have-not got any amount.
On calling the representative, they yesterday said they can release the payment only when the dealer give the 10% amount as token to CARS24. Now today around 11.30AM, representative said that dealer deposited the token amount and the transfer will be done by CARS24 in an hour and I will get the payment in an hour. At 1PM, they are saying that their are some management clashes going so take the vehicle back.
On multiple follow ups, they are now saying that my deal will have to be cancelled and they will handover my car. I have refused for their solution and i am going in consumer court against them.
Cars24 is a complete fraud company and there are many cases where they are fooling customers. Don't ever go to cars24.CARS24 is cheater and they think customer is fool.

Few months back i sold my vehicle to cars24 for scrap purpose

Vehicles details
HR51 K8711
Indica
Black color

As per given commitment by your employees scrap vehicle VIN plate will received within 15days but still 3months went im not received any courier
Many times I took followup with your team members but no response.

Kindly revert as soon as possible

Regards
Sanjiv

Cars 24 people are cheaters they purchased my car gave me 1000 rs token and took delivery of my car without paying me amount just committed to pay me in 48 hours I have all papers now their office people sending me the message after 20 days that u have not delivered ur car so sent 1000 rs and 5000 cancelation charge then we will release ur car so rediculus .such a fraud going in these big companies and Indian govt is sleeping. This company must be exposed plz help me by sharing this more and more in Facebook and other social media my Id is [protected]

I had to visit Cars24 to sell my Swift Dzire 2015 model on 4th June 2019 at 10am, Initially the discussions with the Manager(Siva) and Retail associate (Prasanna Ganesh) went very well, they treated me well. Inspection was done, Auction done and the Retail associate (Prasanna Ganesh) quoted a price without checking my service history and RC details, while im still on negotiation, he left a word that they will waiver the service charges (5K) for me and finally quoted a round amount. However later i got to know the it was not the amount got approved after auction but more they have hidden the service charges amount and quoted me the remaining amount as final price.

I took some time to accept the price on the same day in the evening, when i reached them back, After checking my original RC details, they said that they have to re-auction again, since my RC says DUP they did re-auction and quoted for a lower price which is less than 30K of the first time amount quoted, since i had no time i agreed for that price. I was asked to come next day since it was already 8pm.

The next day when i went After checking my service history details again they(Mr Raju) came back saying that they have to re-auction again, they did re-auction and quoted for a lower price which is less than 50K of the first time amount quoted. i had no options and no time, had to travel out of station and in need of money. i had to sell car for that price, even on that price that have deducted 5k price saying that it will be credited later, but till now i have not received that amount. I have been following up with Retail associate (Prasanna Ganesh) for the remaining amount, he wants me to contact customer service and fight with them for that amount everyday. Customer service are closing my complaint with out proper resolution.

I was totally frustrated and unhappy with the service provided by Cars24 T-Nagar branch for the following reasons.

1, Without checking my car service history, RC and other details, they promised a higher amount and finally gave me a price less than 50k. They could have avoided this by checking all my details at the beginning and shared the correct price.

2, Since it is getting delayed and price is getting reduced. I have posted my car sale in Quikr, there were few dealers who visited to check my car parked on public road for better price. The Retail associate Prasanna, Manager Siva & Raju behaved rudely and unfriendly for that reason on the second day saying that they were working hard to sale my car and how could i approach the other dealers and vendors. They warned me that i should not show my car to any dealers in front of their premises. It was public road, not parked inside the campus.

Following are sentences used by them during the conversations which was unprofessional and hurting.

I asked if service charges can be waivered, Retail associate Prasanna said " We are not running a trust to provide you free service without any charges". Actually he was the one who said will waiver service charges on previous day. I asked without knowing the fact that they have hidden the service charges amount and quoted me the remaining amount previous day

I informed that i had to approach a broker to get my hypothecation cancelled and to get smart card. Manager Siva said " Being educated how can you approach brokers\dealers and get scammed". Its none of his business me getting educated or reaching the brokers for the work to be done quicker.

Mr.Raju i think he is retail associate said " If he has his own organization and if i am his friend he will provide me service free of charge"

So overall, they say that they are transparent, charge no fees, quick, friendly and customer satisfaction oriented. all the above are just fake they are not transparent, they have hidden the service charges, not quick took 2 days and still waiting for remaining amount, not friendly and customer satisfaction oriented.

I will not recommend my contacts, friends and relatives Cars24 especially T-Nagar branch.