CARS24 Services Complaints & Reviews

I have lost the bidding and losing the bidding they have procured the vehicle and placed on my account without consulting me ..

Totally fraud cases..
Once a person has lost bidding means he lost the offer..

When I call the dealer call centre there is one stupid executive by name submit he is not ready to take complaint and later he disconnected the call

Dear Sir,
1. I had sold my Maruti 800 Std car to Cars24 on 23 May 2019 against my Appt ID [protected] at your Nasik Branch for Rs8000/-. All requisite documents were handed over to your rep.I was asked to pay Rs3000/- as the car was registered in Uttar Pradesh with the proviso that Rs 10, 000/-would be paid on completion of 21 days.
2. Having waited for 21 days and not received the promised amount, I approached Nasik Branch on 16 June 2019. I was promised that the amount would be credited on 17 June. However the same has not been received till date.
3. May I request you to initiate action so that the amount is credited at the earliest as IT REFLECTS POORLY ON A REPUTED COMPANY LIKE YOURS WHICH BOASTS OF INSTANT PAYMENT.
4. awaiting atleast a reply from your end.
Thanks and Regards.

I wasted my half day for all their paraphernalia and was shell shocked to hear the offer at the end of the day 50% below the market rate.It is plain that these guys are after desperate owners who need money immediate by selling their cars.Some are forced to sell since they have no option for immediate money. So if you are not desperate to sell your car for much less market value, avoid them.

I sold my car Indica Vista in Phase-2, Noida branch in April-2019. While transferring the money, team told me that they will hold INR 10, 000 for party peshi in RTO office and once I appear in RTO office and sign the transfer documents the amount will be released in couple of hours. I did went to RTO on the scheduled time on 20th May and it's been exactly one month, I have not received my full money. After waiting for almost 10 days, I went...

Dear Team Cars 24,

A few days ago I decided to buy a new car.when one of my friend advised me to sell my old car with Car 24. Then i come to know about Cars 24 and I went to car 24 to sell my car with the big hope of professional behavior, where I met Arun. What has been said or done was changed every day. In the last six days, new things are coming out everyday. Due to all these facts, and due to the unrealistic deal, I decided to cancel the deal but I do not get my car back till now and asking for charges even deal got cancelled due to unstickness on words made by your executive. Because of which I am neither able to get a new car nor did I have got my car back.Everyday false promises are being made. It's been five days since doing this kind of talk. I am getting harrash badly and I think that i did biggest mistake of my life wheb I think about sell my car with cars 24. Are your company representatives doing such miscommunication with each customer and harrsing every one ? I have call recording also with us about the communication hapened with executive. Immediately resolve my problem and ask your representative to handover my car along documents Otherwise I will have to take other legal opinions.

I sold my car No. DL-1CU-3850 in Pitampura Branch, Delhi and employee of yours assured me that my loan foreclosure amount 2, 94, 266 /- will be deposited by 14/06/19. Cars 24 is saying that they have deposited the amount. on contrary Axis bank is denying any such payment. my EMI has also been deducted today. Such an irresponsible and highly unprofessional services of cars 24 was not expected. Your branch is not even responding to my concerns. if my grievances are not addressed by tomorrow, I will take legal action against cars 24.

I had sold my A4 AUDI to cars24, Swar Fate, pune branch for Rupees. 840000.
They have deposited rs.1000 in my account in 1 hr. And said that remaining amount will be credited in 24 hrs. But now it has been 2days i have-not got any amount.
On calling the representative, they yesterday said they can release the payment only when the dealer give the 10% amount as token to CARS24. Now today around 11.30AM, representative said that dealer deposited the token amount and the transfer will be done by CARS24 in an hour and I will get the payment in an hour. At 1PM, they are saying that their are some management clashes going so take the vehicle back.
On multiple follow ups, they are now saying that my deal will have to be cancelled and they will handover my car. I have refused for their solution and i am going in consumer court against them.
Cars24 is a complete fraud company and there are many cases where they are fooling customers. Don't ever go to cars24.CARS24 is cheater and they think customer is fool.

Few months back i sold my vehicle to cars24 for scrap purpose

Vehicles details
HR51 K8711
Indica
Black color

As per given commitment by your employees scrap vehicle VIN plate will received within 15days but still 3months went im not received any courier
Many times I took followup with your team members but no response.

Kindly revert as soon as possible

Regards
Sanjiv

Cars 24 people are cheaters they purchased my car gave me 1000 rs token and took delivery of my car without paying me amount just committed to pay me in 48 hours I have all papers now their office people sending me the message after 20 days that u have not delivered ur car so sent 1000 rs and 5000 cancelation charge then we will release ur car so rediculus .such a fraud going in these big companies and Indian govt is sleeping. This company must be exposed plz help me by sharing this more and more in Facebook and other social media my Id is [protected]

I had to visit Cars24 to sell my Swift Dzire 2015 model on 4th June 2019 at 10am, Initially the discussions with the Manager(Siva) and Retail associate (Prasanna Ganesh) went very well, they treated me well. Inspection was done, Auction done and the Retail associate (Prasanna Ganesh) quoted a price without checking my service history and RC details, while im still on negotiation, he left a word that they will waiver the service charges (5K) for me and finally quoted a round amount. However later i got to know the it was not the amount got approved after auction but more they have hidden the service charges amount and quoted me the remaining amount as final price.

I took some time to accept the price on the same day in the evening, when i reached them back, After checking my original RC details, they said that they have to re-auction again, since my RC says DUP they did re-auction and quoted for a lower price which is less than 30K of the first time amount quoted, since i had no time i agreed for that price. I was asked to come next day since it was already 8pm.

The next day when i went After checking my service history details again they(Mr Raju) came back saying that they have to re-auction again, they did re-auction and quoted for a lower price which is less than 50K of the first time amount quoted. i had no options and no time, had to travel out of station and in need of money. i had to sell car for that price, even on that price that have deducted 5k price saying that it will be credited later, but till now i have not received that amount. I have been following up with Retail associate (Prasanna Ganesh) for the remaining amount, he wants me to contact customer service and fight with them for that amount everyday. Customer service are closing my complaint with out proper resolution.

I was totally frustrated and unhappy with the service provided by Cars24 T-Nagar branch for the following reasons.

1, Without checking my car service history, RC and other details, they promised a higher amount and finally gave me a price less than 50k. They could have avoided this by checking all my details at the beginning and shared the correct price.

2, Since it is getting delayed and price is getting reduced. I have posted my car sale in Quikr, there were few dealers who visited to check my car parked on public road for better price. The Retail associate Prasanna, Manager Siva & Raju behaved rudely and unfriendly for that reason on the second day saying that they were working hard to sale my car and how could i approach the other dealers and vendors. They warned me that i should not show my car to any dealers in front of their premises. It was public road, not parked inside the campus.

Following are sentences used by them during the conversations which was unprofessional and hurting.

I asked if service charges can be waivered, Retail associate Prasanna said " We are not running a trust to provide you free service without any charges". Actually he was the one who said will waiver service charges on previous day. I asked without knowing the fact that they have hidden the service charges amount and quoted me the remaining amount previous day

I informed that i had to approach a broker to get my hypothecation cancelled and to get smart card. Manager Siva said " Being educated how can you approach brokers\dealers and get scammed". Its none of his business me getting educated or reaching the brokers for the work to be done quicker.

Mr.Raju i think he is retail associate said " If he has his own organization and if i am his friend he will provide me service free of charge"

So overall, they say that they are transparent, charge no fees, quick, friendly and customer satisfaction oriented. all the above are just fake they are not transparent, they have hidden the service charges, not quick took 2 days and still waiting for remaining amount, not friendly and customer satisfaction oriented.

I will not recommend my contacts, friends and relatives Cars24 especially T-Nagar branch.

Hi Every one, I got attracted by the ads by cars24, and been there to Hulimavu, Bannerghatta road branch to sell my car. Rafter the inspection and bidding, they broke my cars digital AV system. It is completely recorded in the photos they clicked. They agreed that they broke it. While asked for replacement, they were rude and said do what ever hell you wanna do. We won't replace it. We complained via customer care. They are even more basterds than these outlet people. It's been months waiting for replacement. Di not go there. Even their bidding is cheating. They quote peanuts to car.

This cars24 company is doing fraud in India they took my car from me and gave me papers or agreement about price and payment terms that is 4 working days but now it's 15 days they are just passing the time and countinue saying our channel partner drop the deal we are not able to give u same price .till date I hav not received my car and any amount from that plz suggest wat I do

Hello Sir/Mam,

I have sold my car on 2nd march 2019 to Cars 24. I have received two chalans of rs 100 and 300 in march 2019. It has been more than 3 months. Multiple times I have Emailed to cars24 and called to support team but no one responding in satisfactory way.

That's really disappointed and troublesome. Whenever I call to customer care I am hearing that we have highlighted the issue and u can send again...

I sold my vehicle to cars24 on 13th april 2019 with a written confirmation that they will provide the rc transfer with 45 days. However after repeated communication via email, whatsapp messages and phone calls they have failed to do so. Due to this i have suffered a financial loss of rs. 75, 000/- as the exchange bonus that i was to receive from the dealership from where i purchased my new car.

I would want them to reimburse me the loss of rs. 75, 000/- that is caused to me due to their false commitment.

Appointment id from cars24: [protected]
Car sold to them on 13th april 2019

Email id's of the people i've been communicating with:
Sachin. [protected]@cars24.com
Gaurav. [protected]@cars24.com
Abhilekh. [protected]@cars24.com
Rajan. [protected]@cars24.com
Mohit. [protected]@cars24.com
Snehil. [protected]@cars24.com

Rajesh chawla
[protected]

Hello
I am naveen saini compalining against cars 24. My token id is [protected] & car purchased from cars 24 is alto lxi hr72b9655. They have charged me rs. 10000 for hassel free rc transfer but its 5 month now no resolution have been made yet.
Its very shamefull that the problem is not solved yet by cars24 team even after 5 months.
Cars24 is the biggest fraud company.
Ye wo company hai janha sale thug log bharti kiye hai. Salo ne gaadi bech di phle khte k seller ki ek kisht bachi hai hmne uska paisa rok liya hai or ab jab itne time baad bhi rc transfer nahi hui to lodu khte hai k car ki 60000 kisht bachi hai or seller co-operate nahi kr rha hai isliye rc transfer nhi ho skti.
Bahanchod phle kya so rhe the jab gadi ki add site pe dali thi tb ni maloom tha kya k kitni kisht bachi hai.
Sali fraud company. Bhaiyon is company k chakkr me kabhi na pdna sale thug hai isme.

I wanna buy a car which is sx4 zxi 2008 red colour. 110000rs
And i have bid the car on 23/5/19 and after that i recieved a call from cars 24 about that car which i have bidded. Then i told him i will come to see the car day after tomorrow he said okay. But they never called me back. And the car still available on cars 24. What is this? I am very disappointed!

Issue is still not resolved...

Nothing has been done till now

Hi, i sold my car to cars24 in east dehi, delhi in may 2018
My chevrolet cruze inspected and sold at cars24 branch in jhilmil, new delhi in may, 2018

And even after 10 months the cars has not been transferred.

The dealing was done by the car 24 retail manager mr. Ajay srivastav mobile number -*0591)

He had deducted charges from the deal of 3000 rs for rc transfer as a fee and deducted it from the car final sale payment along with and 1000 rs for doing rtgs payment transfer.

I had provided them all original documents and signed all paper work as asked by them in their office and closed the deal.

Now just a few days ago, some unknown person had called me and asked me to give me my photo id to him 30 march 2019.

I had called the branch manager many times since then but no response (Manager mr. Ajay srivastav), if no further action are taken i have to launch a legal complain.

Still not received rc amount 10000 which was committed 21days and its now 3 months overdue

Following up with golf course centre but no resolution

Everytime i visit the centre they say ill get the refund.

This is harrassment and the service levels are pathetic

The customer care denies to give nodal officer email id they say they have no such details

Hi this is hitesh i have sold my wagon r car reg no. Dl8ck8958 on 28th april 2019 and today is 23rd may 2019 but still i am chasing cars 24 for the payment but still the issue in its first stage. I am trying to reach out contact persons of cars 24 but i am getting only disappointment from them as nobody is responding on my emails and phone calls as well.

A representative of cars 24 mr. Manoj soni came at my place sector-3, pushp vihar, saket new delhi with the buyer mr ganesh ray and deal was mutually decided on inr 85000.in which amount of 50000 was given to me in the mode of cash and a signed cheque of outstanding amount inr 35000 was given to me same day, mr manoj soni representative of cars 24 forced me to handed over my car to the buyer mr. Ganesh ray with assurance that i will definitely receive my full payment through clearance of cheque but unfortunately that cheque got bounced back as no fund in his bank account. I immediately informed the same with cars 24 team about the matter and appeal them to get my payment done but today is the 25th day and i am still waiting for the payment nobody from cars 24 is responding on the same. Even i have contacted the buyer directly but he is denying from paying the final amount and threatening me on phone calls that if i asked for the payment he will do some illegal act by my car which was handed over to him on the same day of that deal. As documents are still on my name.

Is this your company policy to make customer suffer from 25 days and even not able to resolved the issue, i am feeling like cheated by cars 24.

I am going to file a case in consumer court if there is no action taken.

Regards,
Hitesh
[protected]
[protected]
Re: cg10360

सर मेने आज मेरी alto car number rj14 ce 6880 का valuation कराने के लिए न्यू आतिश मार्केट, जयपुर (राज•) के office मे गया था ।वहा कार का निरीक्षण करने के बाद कहाँ गया कि otpआने के बाद आपको आपकी कार कि value बता दी जायेगी।आप फोन के जरीये भी आपकी कार कि price जान सकते हो मेने जब otp मेरे फोन नम्बर [protected] पर आया ।जब मेने msg मे लिऐ नम्बर पर बात कि लेकिन कोई response नही मीला