CARS24 Services Complaints & Reviews

Respected Sir,

Sub : Petition on Cars 24 for not transferring the name on R.C, even though the sale of car already over more than of 50 days -KL-7AR -4771 SANTRO XING

Upon Cars 24 false assurance and promise of quick name transfer of R.C, under the belief I sold my KL-7AR -4771 SANTRO XING CAR bearing the chassis number MALAB51HR433553 to Cars 24 on 25.01.2025, even though now almost 50 days over, I have been contacting the company’s customer care along with their executives Mahesh ( Mob-[protected] ) & Hari ( Mob-[protected] ) except for few days most of the time they don’t neither pick up the call nor call back, with so much of desperation I have visited their office on 07.03.2023 and requested but they gave a false promise .. and I have started calling them with no satisfactory responses from Mahesh,
Sir, the RTO rule says within 30 days of the vehicle possession the form must be submitted to the RTO, from the date of possession of vehicle, which means Cars 24 even after 50 days after possession of my afore said vehicle they are dare not changing the name on R.C also if the name change does not takes place in with in 30 days im bound to loose the exchange bonus of Rs.25000/ from Maruti,
Sir, I also request your self let them share the copy of the list of documents they have taken signature from me ….
Sir, I humbly request the esteemed your self to initiate action against Cars 24 to change the name with immediate effect,
Kindly do the needful to at your earliest….
We eartfully thanking you in anticipation,
Yours Sincerely,
K.Giridhar

Hi Team,

I bought a car from Cars24.com, which was delivered on 10th March 2023 (Renult Kwid 2019) in your system delivery date is 9th March 23. When car was delivered after 20 mins of driving i noticed it had battery issues, mean while i was on highway, car broke down in the middle of the road, i raised a ticket for the same on app and called roadside assistance too but no help was provided, later i asked the car advisor if i can tow the car to the hub location as i wanted to return the car, on which Mr Aman from cars24 goregaon hub asked me to wait for tow service to arrive after 1.30 hrs no one came so I asked him and his boss Mr. Pratik Mehta if i can tow the car myself to the hub location and later if i can get the refund for tow services on which they agreed, later when i arrived sales team tried to convince me to keep the car and they will replace the battery n promised me a refund on tow services and fuel.

Today on 13th march i have received a refund without tow charges 1700/- and fuel which i filled when car was arrived 1000/-. I got into a call with Refund delhi team they took Mr Pratik on call and he denied he ever promised me a refund on tow charges and fuel fees.

This is not about money, I bought the car for 4.67L which is not a small amount, as per cars24 site you guys carry out 140 checks before delivering the car, I don't understand how can battery check is not one of them.

I am really frustrated and irate due to service of cars24, I have requested for refund of the money i spent which is just. I believe i should get the same.

If i don't receive the refund ill raise a complaint to grievances and consumer forum, I ll post my experience on every social media site tagging all the top management.

I hope this explains my scenario, this has caused a great loss of time and this affected my mindset and mental peace.

I receive 4 5 calls from cars 24 to sell my car. I requested to remove my number but they call everyday. It's a nuisance now and I think they deliberately harrass others.
Please save me from this nonsence.

Respected sir, we sold our car to cars24, but our RC not transferred yet.
Please do the needful.
Our car details are:
REG NO: AP39CF1511.

Regards,
J.Laxmi,
Mob: [protected].

Purchased car MH20EJ4073 on 15 Nov 2022.i have been told the RC transfer and rto transfer will completed in 75 days. Today 111 days completed .nothing is happened. Even they are unable to provide E receipt i.I am chasing with their corporate but they also not able to give me satisfactory reply.custumer support only every time new date after month. 1st they give me 31 jan then 8th feb now 28 march.But not confirmation .I am sure on 29 th march I will get another date for month.No body even corporate office is not taking any action Every body to whom I contacted giving mi false commitment.

I have purchased cars from the Bata Chowk Faridabad hub. Where I have been offered tata altroz of Rs. 754000 but after my visit I have been offer discount of Rs. 10000 but at the time of delivery I have to pay the remaining amount for the car but Rs. 10000 was paid extra due to their mistake and issue in the system for which I have been ensured that it will be refunded in 24 hours. And now after multiple call to the sale person and manager(who answers calls as per the mood) it's been a month I have not received my money yet.

I had brought a car from Cars24 and had signed the attached car loan agreement with Cars 24.

Attached is the "SANCTION CUM LOAN AGREEMENT" signed with Cars 24.

The preclosure charges mentioned in Page no 19 of the Car Loan Signed with Cars 24 stand as per below.

image.png

While i approached the ICICI where you are a partner, is now asking me to pay up 5.9% pre-closure charges on the LOAN.
As per the ICICI executive any loan agreement with the borrower need to be reflected in their (ICICI) system to avail the agreed rates by the borrower(even when the legal agreement states 2% preclosure charges)

Appreciate to kindly advise WHY SHOULD I PAY more foreclosure fees, when the agreement is for 2% foreclosure charges which is clearing mentioned in the agreement.

Sir,
I Bhupendra Singh Shekhawat was sold my Hyundai Venue car (RJ45CL2689) to Cars24 on 26 November 2022. But RC has not been transferred till date. And my car purchase discount voucher worth 20, 000/- not received till date. I tried to call agent Mr. Rohit to resolve the issue but said agent has changed his mobile number. So I am not able to contact him. So I request you to please provide me Cars24 car purchase discount voucher worth 20, 000/- and transfer RC behalf on 2nd owner at the earliest.
Thank you
Regards
Bhupendra Singh Shekhawat
Mob - [protected]

As customer i am having full rights to make part payment and reduce the principal amount. Cars24 not allowing the same.
2nd concern is that cars24 taking NOC charges after foreclosure of my loan. If I am repaying the loan then they should not charge customer for NOC.

My Tiago car (KL39P3375) has been sold to cars 24 on September 2022. In cars 24 website I can see that my car (KL 39P3375) is sold by cars 24 before 2 months. Still the RC is not transferred to the current owner. Now also the RC is in my name only. Please do the needful to transfer the RC to the current owner. My car is driving by some other person without changing name in RC.Fast tag also is in my name. Please consider my complaint seriously and do the needful

My Tiago car (KL39P3375) has been sold to cars 24 on September 2022. In cars 24 website I can see that my car (KL 39P3375) is sold by cars 24 before 2 months. Still the RC is not transferred to the current owner. Now also the RC is in my name only. Please do the needful to transfer the RC to the current owner. I contacted cars24 several times and they are not responding. My fast tag also is in my name. Some body is driving my sold car without changing name in RC

Hi Team,

This is Regarding my vehicle MH12RT 4226 which i sold to cars 24 on 6th June 2021 now it's been almost going to be 2 years but I am getting a message for Traffic challan and asking me to pay the amount. Can you please check if RC has been transferred or not and Also why I am getting a message to pay Challan.

I request you to please solve this issue else i need to go and lodge a complaint on consumer....

Dear sir, Not a day passes when I don't get four- ten spam mails from Cars24.. Repeated complaints to the company have not have not yielded nay results.. I fail to understand what this cheap worthless ccmpany gains by sending out so many spam mails. from where they buy data or steal it from I don't know.

Hello,
I am Bhupesh Chawla, My car Fortuner 2012, 4*2 Automatic (HR02AV3990) has been inspected by cars 24. Cars24 agreed to pay me 9 lakh (inclusvie Rs.7900 commission) when it was first inspected. I got a call from an executive once it was the time to proceed further for formalities. But he said I am on leave and other executives said that offer is still not available because bidder had withdrawn his offer from the portal of cars...

Hello,
I am Bhupesh Chawla, My car Fortuner 2012, 4*2 Automatic has been inspected by cars 24. Cars24 agreed to pay me 9 lakh (inclusvie Rs.7900 commission) when it was first inspected. I got a call from an executive once it was the time to proceed further for formalities. But he said I am on leave and other executives said that offer is still not available because bidder had withdrawn his offer from the portal of cars 24. He said once he will back from the leave then he may try for lesser price of the amount of 8.93 lakh (inclusive Rs.7900 commission charges which are charged by cars 24) . Again all same thing happened and the executive said he again failed to get this price for us. He said give the car for 7.50 lakh as he was just trying a fluke if we get ready to give this car at a throw away price. Once we got a text message from Cars24 with a link where it was mentioned that 8.93 lakh price is still valid to opt it kindly click the link. We shared this text with the same executive (His phone no. +[protected] on his whatsapp. He replied that its true and he agreed with this price. He called me from 250 kilometers drive to sign the form 28 and other documentation. I was so tired I had to travel alot for these formalities. He already got my cancelled cheque details and kyc. Just yesterday I signed the documents and last inspection was done[protected]. Today we was waiting for the money to get transferred in our account. But we did not even get a single call. So we called him but after 3-4 calls he cared to answer it. He replied that Rs. 25000 lesser the price we have the offer for you if you agree (8.93 lakh - 25k = 8.68 lakhs) . Come on what rubbish is this. Is this a kind of joke. Why you tried to waste our money, time and hectic drive of 250 kilometers if you dont have any serious buyer for my car. I think this Rs. 25, 000 trying to earned by the executives under the table from us by telling us lies, manipulating and harrasing us. Very bad experience with cars 24, seriously. It happend 3-4 times. Even I never heared that cars 24 asking Rs.7900 brokerage (commission) from us. I need a complete explaination for this issue or I will post this in all complaint boxes and complaint portals availble online. I will let every body know how you people are tying to manipulate us.

Hi team,

This is reg the sale of KxxxZxx98 (Maruti Ritz) App: [protected], to Cars 24, on 24 May 2021. Even as of now, the RC transfer has not been done to the new owner.

I am following up on email for the past few months regularly, but no useful information has been given to me yet. Pls help.

I dont have any car to sell or buy. Stop bugging me please 🙏🏻

Dear Concern,
I am Sougata Das, one of your prestige customers. I bought one Maruti Suzuki XL6 car (Car Reg No: WB40AQ1297) on 20.12.2022. It is very disappointing to tell you that today morning I was threatened by your employee Mr. Mitesh Singh (Mob No. - [protected]). He claimed without any proof that i gave a legal notice to Mr. Arindam Chowdhury (Last owner of the following car) for not transferring the RC. But the reality is...

Hi,

As per my knowledge i have not register the Cars24 / sellmycars.in. but getting daily 5-6 calls frequently. Why you guys are calling ?
i told multiple times i have not CAR even bike as well.
Please stop this calls my number +91-[protected]

Please stop calling 10 times a day just because i tried to know a car’s price in your website
Please add my number to your DND list it is [protected]...