CARS24 Services Complaints & Reviews

Their entire selling premise is "Sell your car in 30 mins".
You should be clear that if you're selling to them, you will get a lower price than you could otherwise from an end-user. After all, there's a trade-off between ease of selling and price - and I was quite willing to take the hit, as I wanted the payment quickly.

Well, in my case, it's now been over 15 days and I haven't received my full payment. I'm still chasing them.
They hid some additional fees from me during the quote stage.
When they sell, they'll offer you 40k of vouchers. After you buy, they don't seem to value those vouchers anymore. So much so that they've forgotten about them and haven't given them to me.
Their senior people have no clarity on what IRDAI rules and the laws governing NCB reservation is - they seem to think that NCB belongs to the car and not the owner (which is completely untrue. Insurance follows the car, NCB follows the owner).

Their entire promise of buying your car hassle free and in 30 mins is false and misleading.

I've spent over 2 weeks in constant calls with them about processing my payment. The payment got 'stuck' apparently and when they didn't know what to do after multiple false promises, they stopped answering my calls.

I had to reach out to the founder of the company to get any movement. AND THAT WAS OVER 8 DAYS AGO!! Even the directors of the company can't get the team to process payments in the 30 mins they promise ...

They had to reapply for a NOC from my finance company (which they knew at the time of evaluation and had said they'd keep back some money till they got that - I was fine with that). However, once the main payment hit issues and I escalated it - they simply forgot to apply for the letter (they didn't forget to collect the fees for that application though). They're now saying that since they forgot to apply for it, they will continue to retain part of the payment as it's their company policy (why there's no policy to make the application on time, God knows!!)

They're just a bunch of jokers trying to make themselves look like a ''corporate'' - they're as disorganised as can be and if you sell to them, don't hand over the keys till you have full and complete payment - else you'll suffer like I am.

I bought a car from cars24 nd submitted papers for state noc at dwarka athority but owner sign was not matched. There after i requested many times to cars24 team ( paschim vihar)
But they r not response me now i m sick nd tensed because when i go to cars24 they told me that owner is not in city from now 5 months gone but cars24 team not gave me any good response...please do something nd resolve my problem.
Car is alto lxi bs4
Owner name prashant kumar
Car no. Dl9cl2835

This company is a big fraud. I went for a inspection of my car after getting a quote from one of the dealer which was little less. This company claims that they will give you best price in the market but internally it ruins your market.they do not maintain the confidentiality of your vehicle and approach all the dealers with their price quote thereby leaving no room for you to sell the car to dealers as they already know every thing now and the price they quoted. Do not get bogged away with their 30 min inspection thing as it took me almost 2 hours . After inspectioncthey give a call to all the dealers nternallycset the bid. Making people food.

The executives of cars24 Bangalore B Narayanpura branch are totally having zero knowledge of cars & very inefficient in dealing with cars.
Especially the Lady Manager don't have a 1% knoweldge of cars & their specifications & is sitting in that Position.
They have priced my car value very less but I sold my car 3 times the price they proposed.
They have a quote i[censored] sell the car instead of their's they will pay ...

Do they have guts now

Cars24 is a sham. While they quoted attractive price online, when I visited them the car price is reduced to peanuts. They kept calling me assuring that they will increase the price and offer me best rates. Since I was in a hurry to sell the car, I agreed to sell it after 1 week of their peanut quotation. Ironical that they offered a reduced price after 1 week! This is ridiculous. Highly dissatisfied with their service and ethics. Wouldn't refer anyone to waste their time with cars24.

All documents provided, token payment of 10 k was made by cars 24to freeze the deal.I submitted all documents signed and delivered the car. 2 hours later I get a call that my deal was cancelled and to return the 10 k and take back the car. No reason provided for canceling the deal. Pathetic service and so much of run around, inconvenience and loss of time. Do not Trust them. Will never suggest their service to anyone.

To whom it may concern

I purchased a New Peugeot 308 GT Line 2016 in January 2016. The car went for its first 15 000km service. At 17 899km the warning lights came on that my vehicle is faulty and need to be repaired the next day the lights went off, I thought it might just be an error as the light went off again the next day.

I contacted Peugeot Roodepoort where I took the car for a service, they advised we bring the vehicle in so they can assess the issues. Unfortunately I do not stay close to Roodepoort – hence this won’t be possible. The light went off the next day.

At 19 519km it came on again and the next day off. Then again at 20 620km the lights came on again, thus I decided to contact Peugeot Klerksdorp where I purchased the car. Peugeot Klerksdorp then suggested I report this with Peugeot SA as the car is still under warranty and then they will make the necessary arrangement to collect the car and deliver it to them in order for them to have a look at the car and see why this is happening.

I explained the problem to both Peugeot SA (Keeran) and Klerksdorp (Morne). I also sent them pictures as proof- I took on each occurrence.

Peugeot does not give a curtesy car unless there are spares ordered to fix the car, so if your car is with them under warranty to resolve the problem (which can easily be a factory fault) you must arrange your own transport.

They vehicle computer was tested and does not show any problem. The concern here is how would one know when there is actually a fault on the car if the lights just go on and off for no apparent reason.


Morne wanted to know if this has happened all at the same spot whilst driving the vehicle because it MIGHT be, “MIGHT” be an interference from a substation or something similar that can activate the warning lights of the car. Alternatively he suggested I leave the car with him to drive until the warning lights come on again then he will put the car back on the machine (which he has already done).

OR

I can collect my car and just let them know when the warning lights is on again then we can repeat the process by me contacting Peugeot SA to collect the car and deliver to them.

Even if it is a factory fault Peugeot does not give a curtesy car until they have determined the problem and if no spares on order- they still will not provide me with a curtesy car, thus I must arrange for my own transport.

None of the above is a solution to my problem. I will not accept a faulty vehicle and be a Guinee pig to Peugeot SA, which is costing me money monthly for this inconvenience on my time. Kareen has come back to me with no solution to date and Morne does not reply unless I contact him for an update and still not resolved. Thus I am currently paying for a new vehicle to have transport which I cannot use, don’t have and still no transport.

I would greatly appreciate any assistance in solving this matter as soon as possible.

Many Thanks
Julie Finlay
[protected]

My Scorpio has been inspected 2 months a ago I took it personally from satara to pune kharadi branch till date no quote has been received in spite of giving complaints in customer care as well. Tried reaching the manager Mr. Bipin but he stopped answering the calls and started rejecting.
How I am suppose to get the details what went wrong. I wasted my time my money for no result.
My appointment was book in the name os mangal gupta [protected]

Hi,

I would like to bring to your notice that the website named cars24.com is a hoax.
They claim that they buy your car in 30 minutes, and they have not yet done any needful thing in selling my car.
Whatever formalities had to be done have been done almost a week ago.
Moreover, i also got a call from their telemarketing person that they will help me sell my car despite me visiting them and getting all the formalities done.
Repetitive smses promoting their brand, promotional calls and fake marketing is all that they do.
Kindly take some serious action against this website.

Regards,
Aditya

Good that i have not sold my car alto 800 lxi there because i have sold my car for 36, 000 rs more in gozoomo.com please dont sell your car there you will fetch a much better price in go zoomo. Also their 5000 cashback offer is fake because i have given all the documents required to them to claim that and after that they are giving some nonsense reasons (Need sales receipt, bank statement etc) also they are telling that i have sold it in online web like cars24 only, its not a dealer so they cant claim that.

I have visited there tilak nagar branch as per there booking time firstly they took 2 hours to get the inspection and calculation of the car secondly the online offer was for 4, 68xxx but there offer price was 3, 15, 000 or something i mean such a huge difference i would like to have the copy of the inspection done for the car so that i should come to know what problem is there in my car that they had to come down for 1.55, 000/- such a shameful service and attire for us and moreover i[censored] feel cars are such value u should only quote less then what u would like to offer why u wasting time of the customers.

I totally agree with the comments mentioned below, i have visited their banashankari branch at bangalore after getting their online quote but they quoted scrap price after visiting their branch.

Very bad experience after spending half a day and driving all the way from yeshwanthpur to their branch (Almost 60 kms).

Request all customers never ever sell your vehicles in cars24.com as they are making customers fools.

Today i have visited their golf course branch and earlier their tilak nagar branch. Online they have quoted 12lacs and in real they were telling me 5.20 lacs and today online they were quoted for 10.50 lacs and once i reach their after traveling 50km.. Scene was totally different.. Now they were offering 4.80 lacs... Where other sites i was getting buyer for 8.50 lacs minimum... I am so angry at them... And found that they are scrap dealer instead of car dealers... Pathetic experience... If there is any other bad word made i want to use here.. Never ever go to cars24 and don't waste ur time here...

I do totally agree with you. I was trying to sell my second hand car optra magnum with real market price shown on other websites and also after inquiring with local dealers. These guys (Cars24) seemed to offer a decent price and their talks were so sweet about getting the car sold to them. I checked their website and found the car price offered reasonable and visited their vashi branch. But once you enter there things are different, they give you several excuses in order to reduce your car to peanut value. Since i was planning to leave mumbai in a hurry and no time in hand and slow response from other websites and dealers i decided to sell the car to these people which i totally regret now. I wouldn't suggest these people to anyone in my whole life.

They promised me once the noc from concerned rto is generated only will they handover the car to the purchaser which was a fake one. On day two after selling my car i saw an ad in carwale.com with my car pics quoting price very much higher than what these people offered me, when asked about this to the staff at vashi branch, mr. Dibakar, he started talking as if nothing like that happened. I did indeed personally contact the dealer who purchased the car, who promised the car can be inspected at his place in andheri. The odemeter reading was tampered very highly, 85000 reading was shown as 38000.

People pls don't waste your valuable time and car. None of you had purchased it for peanuts then why sell it to these people for peanuts.

I went to Domlur, Bangalore branch for selling my Hyundai Eon Era Plus. The car is only 10 months old with 4k km run. They showed the estimate in the web as a very decent price, which was around 85% of the on road price. But, after assessing the car, they provided me the quote of around 55% of the on road price, which is around 68% of the ex-showroom price. After asking why it is so less, they answered me once it is out of showroom, you have to bear at least 30% depreciation on the showroom price. The current on road price is 4, 43, 511. They showed me the price 3, 61, 111 on the web. And at their branch they offered me 2, 50, 000. They even told us that you can never get more than 2, 60, 000 from anywhere. They are saying that they cannot control the price shown in their website!!!

They are just cheating... Please do inform the public not to believe in this firm.

I want to sell my car and put adv.in various web site, their person called me and offered me that we are the best company available in india which will offer best price for your car and fix appointment in their office for car inspection and valuation,
We gone their with our car from sion all the way to their goregaon mumbai office and they talk very big but after their technical person inspect the car who doesn’t have the basic...