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CARS24 Services Complaints & Reviews

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Updated: Feb 27, 2026
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CARS24 Services reviews & complaints page 72

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A
Abhinandan G
from Arcot, Tamil Nadu
May 22, 2016
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Address: Bangalore, Karnataka, 560085

I totally agree with the comments mentioned below, i have visited their banashankari branch at bangalore after getting their online quote but they quoted scrap price after visiting their branch.

Very bad experience after spending half a day and driving all the way from yeshwanthpur to their branch (Almost 60 kms).

Request all customers never ever sell your vehicles in cars24.com as they are making customers fools.
Aug 22, 2016
Complaint marked as Resolved 
CARS24 Services customer support has been notified about the posted complaint.
Verified Support
May 23, 2016
CARS24 Services Customer Care's response
Hi Abhinandan,

First up, our sincere apologies for not meeting your expectations & the experience. This is not what we stand for. However, your car's quote depends on the demand for its brand, model and its physical condition. Our quotes are most realistic compared to other websites or dealers. Why we still offer the best price is that we have 10000+ channel partners. If you can sell your car at a better price to a registered dealer/business, you can win Rs.5000 cashback!

Sonali | CARS24.com
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    B
    Bhawani Gaur
    from Delhi, Delhi
    May 13, 2016
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    Address: New Delhi, Delhi, 110075
    Website: Cars24

    Today i have visited their golf course branch and earlier their tilak nagar branch. Online they have quoted 12lacs and in real they were telling me 5.20 lacs and today online they were quoted for 10.50 lacs and once i reach their after traveling 50km.. Scene was totally different.. Now they were offering 4.80 lacs... Where other sites i was getting buyer for 8.50 lacs minimum... I am so angry at them... And found that they are scrap dealer instead of car dealers... Pathetic experience... If there is any other bad word made i want to use here.. Never ever go to cars24 and don't waste ur time here...
    Aug 24, 2016
    Complaint marked as Resolved 
    CARS24 Services customer support has been notified about the posted complaint.
    Verified Support
    May 16, 2016
    CARS24 Services Customer Care's response
    Hi Bhawani,

    Our sincere apologies for not meeting your expectations. The instant online quote is an indicative value based on our in-house algorithm which considers your car to be in near perfect condition with no damages or repair costs associated with it. Your car's quote depends on current market demand for the brand & model. The car's physical condition determines the final quote . We guarantee the best price from our 10, 000+ channel partners. If you sell your car at higher than our quote to a registered business/dealer, you can win Rs.5000 cashback!

    Sonali | CARS24.com
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      C
      Charles Thomas
      from Lonavla, Maharashtra
      Mar 18, 2016
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      Address: Mumbai City, Maharashtra
      Website: cars24.com

      I do totally agree with you. I was trying to sell my second hand car optra magnum with real market price shown on other websites and also after inquiring with local dealers. These guys (Cars24) seemed to offer a decent price and their talks were so sweet about getting the car sold to them. I checked their website and found the car price offered reasonable and visited their vashi branch. But once you enter there things are different, they give you several excuses in order to reduce your car to peanut value. Since i was planning to leave mumbai in a hurry and no time in hand and slow response from other websites and dealers i decided to sell the car to these people which i totally regret now. I wouldn't suggest these people to anyone in my whole life.

      They promised me once the noc from concerned rto is generated only will they handover the car to the purchaser which was a fake one. On day two after selling my car i saw an ad in carwale.com with my car pics quoting price very much higher than what these people offered me, when asked about this to the staff at vashi branch, mr. Dibakar, he started talking as if nothing like that happened. I did indeed personally contact the dealer who purchased the car, who promised the car can be inspected at his place in andheri. The odemeter reading was tampered very highly, 85000 reading was shown as 38000.

      People pls don't waste your valuable time and car. None of you had purchased it for peanuts then why sell it to these people for peanuts.
      CARS24 Services customer support has been notified about the posted complaint.
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        S
        satyans7
        from New Delhi, Delhi
        Mar 7, 2016
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        Address: 560017
        Website: www.cars24.com

        I went to Domlur, Bangalore branch for selling my Hyundai Eon Era Plus. The car is only 10 months old with 4k km run. They showed the estimate in the web as a very decent price, which was around 85% of the on road price. But, after assessing the car, they provided me the quote of around 55% of the on road price, which is around 68% of the ex-showroom price. After asking why it is so less, they answered me once it is out of showroom, you have to bear at least 30% depreciation on the showroom price. The current on road price is 4, 43, 511. They showed me the price 3, 61, 111 on the web. And at their branch they offered me 2, 50, 000. They even told us that you can never get more than 2, 60, 000 from anywhere. They are saying that they cannot control the price shown in their website!!!

        They are just cheating... Please do inform the public not to believe in this firm.
        Cars24 - damn worst service & cheating. I am not making this statement just because I am not greedy & I wanted more price to my Car because I understand the market price concepts. I know the value of my car, also I checked with other local dealers & buyers. Still I wanted to check with Cars24, but these people turned out to be worst showing their true color with money making intention only. They absolutely quoted blind price with some careless attitude like they are least bothered if customer sells it or not. But internally they are worried for customer do not sell to their throw away price quote but they don't show off this to the customer just to keep them more tensed & frustrated. All these are their tricks & gimmicks. So they only target the people who are in need of money, who are in emergency situation, how are in helpless urgent situation. So they can take advantagebenefit of the customers in bad situation & these people can make money out of it. My experience was so worst that they not even responded for an hour after getting in to their Cars24 office (intentionally to build more frustration to me, so that I will sell off my car with tension.. It is the same third rated service at HSR / Banashankari Office, it has never happened to me within 30mins as they specify on their promotions.
        I am not posting this comment to blame Cars24, & my only objective is to help my other friends customers to keep out of this agency & try some dealers or other selling online platforms(eg., OLX, Quikr etc., ) to get best out of hit. Please don't fall into the trap & get cheated.
        Cars24 never give you the quote to match their website quotation. They will quote almost 30-40% lesser to the market value of your vehicle. Website price displays the actual quotation as per the market value listed by other online car traders or dealers. This strategy is only to attract the customers to reach out to them or go to their office. Once you go to their office, you are trapped, they will do lot of drama as I mentioned on my previous comment, then they will build more tension, frustration, make you wait, waste all your valuable time & get you in to helpless situation so that you will sell off your car to them with frustration.
        Instead don't be in hurry, have some patience & better look for other car traders & online portals to get back the best value for your hard earned investment on your car.
        Cars24 - damn worst service & cheating. I am not making this statement just because I am not greedy & I wanted more price to my Car because I understand the market price concepts. I know the value of my car, also I checked with other local dealers & buyers. Still I wanted to check with Cars24, but these people turned out to be worst showing their true color with money making intention only. They absolutely quoted blind price with some careless attitude like they are least bothered if customer sells it or not. But internally they are worried for customer do not sell to their throw away price quote but they don't show off this to the customer just to keep them more tensed & frustrated. All these are their tricks & gimmicks. So they only target the people who are in need of money, who are in emergency situation, how are in helpless urgent situation. So they can take advantage/benefit of the customers in bad situation & these people can make money out of it. My experience was so worst that they not even responded for an hour after getting in to their Cars24 office (intentionally to build more frustration to me, so that I will sell off my car with tension.. It is the same third rated service at HSR / Banashankari Office, it has never happened to me within 30mins as they specify on their promotions.

        Cars24 never give you the quote to match their website quotation. They will quote almost 30-40% lesser to the market value of your vehicle. This strategy is only to attract the customers to reach out to them or go to their office. Once you go to their office, you are trapped, they will do lot of drama as I mentioned on my previous comment, then they will build more tension, frustration, make you wait, waste all your valuable time & get you in to helpless situation so that you will sell off your car to them with frustration.
        Website price displays the actual quotation as per the market value listed by other online car traders or dealers, but actually when you take your vehicle to their cars24 office they will stright forward start condemning your vehicle by degrading with their talks to bring it to the lowest price.
        I am not posting this comment to blame Cars24, & my only objective is to help my other friends customers to keep out of this agency & try some dealers or other selling online platforms(eg., OLX, Quikr etc., ) to get best out of hit. Please don't fall into the trap & get cheated
        Instead don't be in hurry, have some patience & better look for other car traders & online portals to get back the best value for your hard earned investment on your car
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          A
          abjit sawant
          from Mumbai, Maharashtra
          Nov 20, 2015
          Apr 11, 2023
          This thread was updated on Apr 11, 2023
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          Great cheaters, never ever believe them...

          Address: Mumbai City, Maharashtra, 400037
          Website: www.cars24.com

          I want to sell my car and put adv.in various web site, their person called me and offered me that we are the best company available in india which will offer best price for your car and fix appointment in their office for car inspection and valuation,
          We gone their with our car from sion all the way to their goregaon mumbai office and they talk very big but after their technical person inspect the car who doesn’t have the basic...
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