[Resolved]  Carzonrent — Carzonrent denied to provide any cab after confirming the booking

Address:

Mumbai City, Maharashtra

With deep regret, we wish to inform you that we have booked a cab from Carzon rent, on Wed, November 12, 2014 9:00 am, from Mumbai Airport, for our CEO. And the same has been acknowledged wide Carzon rent reply wide their mail, dated on Wed, November 12, 2014 9:08 am, or you can also find the details with attachment, where i have enclosed the copy of email. I was continuously taking follow up with your Carzon rent customer support agents more than twice or thrice times, but i got the same answer, that your booking is confirmed and the chauffeur details & cab details can only be available two hours before the booking time i.e. 09:00 am and a SMS will be delivered to the passenger's / registered no. regarding the same, at around ideally 07:00 am. Therefore, the matter was followed up by the undersigned once again before 30 minutes of the booking time i.e. around 08:30 am, it was conveyed at that time from carzon rent, that no taxi is available. i got the one mobile no. form your customer support team, to resolve this problem, i called on this no. i.e. +91 [protected], this no. belongs to Carzon rent, finally the person told me that for long, there is no car available for Mumbai Airport. And this carelessness caused the inconvenience to us and jeopardising the total programme of our CEO, and the hardship he had to undergo while searching another cab under duress. You are therefore requested to take note of the above & take necessary action at your end. Anticipating & action against the errant of your concern. Hoping for the suitable reply and action. Enclosed: I have taken a snapshot from my mobile, regarding the follow up for the above mentioned booking id i.e. 5784833, please find the enclosed snapshots. Regards, Kirti