CashBean — repayment update not done by cashbean

Address:

Building RZ- 2, pole no-3 G/F, near HDFC Bank,Kapshera ,New Delhi, 764001

Dear sir/madam,
I am R.Bansi, i have taken an amount of Rs 13000 as a loan from cashbean, the repayment amount was rs 14949/- and the date is 17.03.2020. I have paid 14949/- rs on 16.03.2020 through mobile banking before one day of due date. later that was not updated by cashbean team on mobile application, and they started calling me from that day that they did not received the amount. i have given all the details of transferred amount, which they asked. They asked for the screenshot and i provided it. Still they are not updating the repayment status in the application. They are calling and messaging daily for the repayment. I have told them the payment details every time they called me.I transferred the amount through mobile banking and to the bank details which they are provided. The bank details are
-
Account Name- CashBean
Account number - [protected]
Ifsc- RATN0VAAPIS
Bank- RBL Bank LTD
Branch- Corporate office vaapis
My bank details which i transferred the amount -
Name -R.Bansi
Ac no - [protected]
ifsc- UTIB0000633
Branch -Jeypore
Bank- Axis

I have transferred the amount through axis bank imps
I have issued an appeal several times, but they did not resolved. i have sent the screenshot several times to their email id. The problem not resolved yet. They are calling continuously since that day and saying we didnot receive the payment. Please help in this matter, i am requesting you please . The screen shots were attached herewith.