CASHe Complaints & Reviews

Last 8 days I will wait for loan amount disbursed in my account but till today it's not credited in my Bank account. All the customer care no are always busy, nobody will reply anything. I will mail everyday for disbursement, but they reply they have some technical issue, that's why it will take some time. But I don't know how many days are wait for this disbursement.

Hello Team

My loan was approved on 10 Feb 2024. Loan amount is not disbursed yet. I have already raised a compliant with cashe however my issue is not resolved yet. They are sending same canned responses. Its been more than 5 days.

Re: Loan Status-Quicker disbursal-New APP-#CLN5296486

Loan has been approved on 1st Feb 2024, documentation completed, ENach completed and shown as disbursement in process will credit within 24 hours .

After 24 hours raised a ticket then informed due to technical issues delayed the disbursement will process as soon as possible.

After 72 hours again raised a ticket then again informed due to technical issue with banks for smooth disbursement we are trying hard, will credit within 5 days .

After 10 days same repeated story
After 15 days again same repeated story

Dear Customer,


We are happy to inform you that your loan application with CASHe has been approved at our end.


This message is to keep you briefed that as part of our commitment to transparency and compliance, we are undergoing certain important internal audits to strengthen our disbursal processes. These audits are designed to enhance the efficiency of our disbursal system and add additional layers of security to ensure the swift and secure implementation of your loan.


While these internal audits are critical for maintaining the integrity of our processes, we anticipate that they may result in certain delays in the disbursal of your loan to your bank account.


We sincerely regret any inconvenience caused by this delay. However, it is a necessary process we are currently undertaking to ensure our systems are fault-free and do not cause any unnecessary inconvenience to you in the future.

We also wish to inform you that your repayment date will be calculated from the date the loan amount is successfully transferred to your bank account. This information will be updated in your CASHe account for your reference.

Should you have any questions or concerns, please feel free to reach out to us.

Same mails for all raised tickets

I have a apply application for loan from cashe but still not get amount already done 8 days

Applied for a loan on 8th January and got a call same day stating your loan is approved. Post that after multiple follow ups got a call on 31st jan to sign e mandate post which loan will be disbursed immediately. I followed the instructions and signed e mandate on 31st january 2024 but loan is not disbursed yet. After multiple follow ups I am still getting the repeat answers like your loan will be disbursed in 24 to 48 hours also at times...

#CLN12065389 My CASHe Customer ID is 12065389. I've applied for a personal loan from my CASHe approved credit line on 1st Feb 2024 and today is 15th Feb 2024. 15 days have passed but my loan has not been disbursed. As per the CASHe website the loan was supposed to be disbursed within 30 mins of approval. What kind of Instant personal loan is this? Will I ever get the loan amount credited to my bank account? How many more 24 to 48 hours...

Hello,

This is regarding my loan application number #CLN21267907. The loan was approved on February 12, 2024 but has not yet been disbursed.

I’ve tried raising this concern through tickets multiple times but have not received the funds yet. Every time the ticket is raised, I keep getting an automated response from the team.

I’ve applied the loan for an emergency situation that prevails in the family right now.

I would really appreciate if my loan is disbursed fast.

Regards
Vipin Jacob
[protected]
Customer ID: 21267907

I have applied cashe loan and it got approved . On 1 feb. NOW 15 TH FEB .. still amount not credited.

Always getting message that it will be disbursed.but it is not done .

MY customer id IS 5556114.

I am waiting for disbursement..kindly please help me

After repeated of email my problem is yet to be solved and i get the same reply from them. We would like to inform that your loan application has been approved from our end. However, we are facing some technical issues while disbursing funds.

Please be assured, we have taken up the matter with the bank. The tentative ETR provided by bank is 05 working days from the date your loan is approved.

As soon as the issue...

I always paid on time sometimes before time my limit got increased and this time it got approved and on processing its been 10 days, and still the amount not credited if you wont provide on time either you cancel or else credit it on time, i tried to reach through insta, twitter, mail everywhere the automated reply only.
Such a shame.

CLN 4089109I, Loan id 3877077
applied for the loan on 12th December 2023. It's been 2 months since I applied for the loan and I still haven't received the money in my account. I have sent many mails but till now the money has not been received except for the reply that the money will be paid in 3 days. Please take an initiative to raise money... its urhent

Hello, i always paid on time sometimes before time my limit got increased and this time it got approved and on processing its been 10 days, and still the amount not credited if you wont provide on time either you cancel or else credit it on time, i tried to reach through insta, twitter, mail everywhere the automated reply only.
Such a shame.

Cashe didn’t even bother to reach out to give a proper timeline and has just been sending automated response through emails.
Had this been regarding recovering their dues I believe they would have called up their customers and checked.
Cashe should do something about it.

Hello,

This is regarding my loan application number #CLN3643992. The loan was approved on 31st JAN, 2024 but has not yet been disbursed.

I’ve tried raising this concern through tickets multiple times but have not received the funds yet. Every time the ticket is raised, I keep getting an automated response from the team.

I’ve applied the loan for an emergency situation that prevails in the family.

I have applied for a loan in Cashe and got approved by 31st Jan, 24. Till this moment the amount is not disbursed, status in the application is "Processing". But as part of the document collection they have already taken my signed e-nach for auto debit. I tried contacting the customer executive who has helped to complete the application, not responding. Tried to escalate over mail 7 times, the response was very pathetic as they're facing technical issues from the bank side so n so. And within 5 days the issue will be resolved. But no relevant actions were taken till now. I am worried that even before getting the loan amount I may have emi or not. I reached out to them out of an emergency and I was expecting the money within hours. This was such a shock for me at that moment when I was trying hard to get the required amount.

Dear team,
My loan was approved on 6 the feb but it still not disbursed in my account it's been 8 days...

Customer ID[protected]

Dear team,
My loan was approved on 6 the feb but it still not disbursed in my account it's been 8 days...

As per their policy, upon approval, loan amount has to be disbursed within a few hours or within a day. It has been 5 days since approval and I keep sending Cashe team emails. Their response is always a standard template. No one to talk to. If there was this delay, it should be informed in advance before applying as it gives the customer the choice to decide whether to go ahead with cashe or another lender. This is dismal and pathetic. I don’t understand how these companies are working now. They define their terms and then change it at random. Loan is taken for an immediate requirement which is why all signatures and e mandate is done on time. After all this, cashe doesnt care to even properly respond.
CASHe Loan Account No: [protected]

Hello team,

My Customer Id is: 1853625. I've applied for a loan on Cashe on 24th Jan, 2024. After finishing up with the application process, I've got an update that, loan will be disbursed soon. But, since then it's been close to a month and yet not disbursed.

Hence, I'd request you to intervene and speed up the disbursement to make sure the money is disbursed asap.

Thanks

I still haven’t received the amount yet and as of now I am not need of it anymore so I want to cancel it because what if they process the amount and I am not okay with it anymore and they don’t have option to cancel it.
This is totally wrong. I don’t want to pay unnecessary interest later.