CASHe Complaints & Reviews

It has been 35 days i got approved for the loan on 29 dec it is still in processing not disbursed i want resolution asap not a bot automated response

I got approved for a loan on 29 dec but still loan has not been disbursed as of complaining today 2 feb more than a month has passed

My emi amount of Rs 20121 for the month of February 2024 has been auto-debited twice. I have contacted the customer care but there is no response. My ticket number is 21831686.
Kindly refund the extra amount deducted on priority.
I have attached the screenshot of the amount debited twice.

I have utilized this Cashe Application to book train tickets through IRCTC in September 2023

Out of 5 transactions, four were declined and one got approved. And I have already made the payment for which i have taken.

Transaction amount which got failed has not disbursed to my account and Cashe App team is repeatedly asking me to make the payment for unused amount.

Hello,
Firstly the promised time of disbursement in app says minimum 30 secs and maximum 24 hrs.
It’s been more than 72 hours now that my loan is approved but the amount is still not credited.
After raising the ticket I was given ETA of 3 days and it’s now the 4th day but still no resolution. Every time I am getting the same response that “ We are happy to inform you that your loan application has been approved. However, we are facing some technical issues while disbursing funds. This delay is primarily due to the recent implementation of heightened security protocols at our banking partner's end, designed to safeguard your funds”
Please release the funds and disburse the amount. It’s an emergency and urgency or else I wouldn’t have raised these many tickets.

I have applied loan through CashE and the application got approved and status updated as loan amount will be disbursed but it's been more than 8 days still i haven't received any amount and even after several email to the support no response from them.

My loan is not credited yet and I have just getting replies over email that loan is sorrowed but it will take time for disbursement with no ETA mentioned at all.

Loan id - 4052967

I have made repayment of entire loan amount of 60129/- even before my first emi date which was 15th Feb. in order to get more loan from my pre approved limit of 1, 30, 000/-
It’s been more than 24 hrs now that the amount is still not credited even though it says in the app that loan is approved and disbursement is in process.
If the loan amount is not credited to my account by today I request you to close my cashe account. Because I already see emi dates for amount 1, 30, 000 even though money is not credited to my bank account.

Hello,
I have still not received the loan amount in my bank account even after multiple requests to cashe support team.
I am getting an email that the loan is approved but due to technical issues it will take time for amount to be credited in my account.
No ETA is given.
There app claims that It takes maximum 24 hrs and minimum 30 secs for disbursement.
It’s an medical emergency please understand and credit the amount today itself 🙏🏻

Hello,
I have repaid the entire loan amount and reapplied for a new one. As per their advertisement it shall be instant approval loan, but application under processing from last 7 days. I was received call from customer service executive for loan limit & verification. I provided the information & as per him it is approved.
I am requiring fund immediately, but they are delaying it without informing anything. I mailed them several times, but they do not respond any email. I tried their customer contact number it always busy & not responding.
Kindly look into this matter & resolve it immediately.
CLN #[protected], applied date 25th January 2024.
Again, requesting you to please disburse the amount today itself.

Thanks & Regards
Pawan Sethia

Date of application :7th Jan, 2024
Date of Appoval: 7th Jan, 2024

After multiple mails and calls the loan amount is not yet resolved

Response on 12th Jan-

Dear Customer,

Greetings from CASHe.

We would like to inform that your loan application has been approved from our end. However, we are facing some technical issues while disbursing funds.

Please be assured, we have taken up the matter with the bank. The tentative ETR provided by bank is 05 working days from the date your loan is approved.

As soon as the issue gets resolved, you shall receive the loan disbursal in your bank account.

We would also like to assure that your repayment date will be considered from the date of loan amount transferred to your bank account and it will accordingly get updated in your CASHe account.

We regret the inconvenience and thank you for your patience and understanding.

Thank you,
CASHe Support Team
21576854:347234

Hi I had applied for a loan which was approved 15 days ago on 16th January . Till today-31st January the amount is yet not disbursed. I have been writing multiple mails and raised tickets. None of them are being answered by a human. Can you guys help me ??

Loan id - 4052967
Hello,
I am writing it again that it is a medical emergency that’s why I had made the entire repayment of 60129/- and reapplied for a new loan.
I am not able to raise a ticket via app and WhatsApp.
Please disburse the amount today itself.
Please understand it’s a medical emergency and I had mentioned this in past 20+ mails.

Hello,
I have repaid the entire loan amount and reapplied for a new one and the amount is still not credited to my bank.
I had already mentioned the last time that the funds are needed for medical emergency please understand and disburse the amount today itself.
Loan no - 4052967
Again Requesting you to please disburse the amount today itself 🙏🏻

Loan approved. Next emi date is showing.
But till now loan money not credited to me.
Automated mail reply comes saying will disburse soon.
When money will be disbursed?
Next emi date is showing to me.

Contact- [protected]

CLN1025223

I had applied for a loan on 10 January 2024 and it is approved, but till now they did not transferred the loan amount into my bank account. In the mobile app the below message is showing in status -

I raised so many tickets and dropped emails to customer support team regarding delay in loan disbursement but no luck. On 28th January 2024 they had cancelled my loan application by stating that. "We have forwarded your loan cancellation request.", while I never requested for it. Screenshot of email conversation is attached.

On 29th Jan I again applied for loan. and request you to please help me to get this resolve as soon as possible.

CLN6175313

Thanks and regards

Manmohan Kumar

Respected team,

Yesterday evening one of your cahse agents text me on truecaller for loan recovery. Just few seconds later i got a bombarded msg with fake otp's continuously for the whole hour and still i am receiving msgs. Is this the fair moral practice for loan recovery? Is this the adherence towards rbi guidelines for nbfcs against recovery?

I will be submitting a written court complaint against cashe and the agents number shortly at kolkata cybercell department with all the necessary documents.

Attaching screenshot and the agents number.

It's more than 30 days since the application was approved but still no funds were received. Kindly look into the issue & provide a solution & arrange a call back immediately. Else I will be forced to escalate the issue to Ombudsman.

Customer ID -1186225
Dear team, Still my loan is not credited to my bank account. Kindly do the needful as the earliest.

I have applied for loan on 3rd Jan 2024 which has been approved but yet the money is not disbursed. I have made multiple follow-ups but getting same response of 5 days ETA. Kindly assist. Thanks!

CLN2652537