Name of the Loan Recovery Agent - Sanjay
Agent Number - +91 [protected]
agent WhatsApp Number: +91 [protected] +91 [protected]
Subject: Complaint against loan recovery agent for sending my picture to my contacts.
Dear Consumer Complaints officer,
I am writing to you to complain about the harassment that I have been facing from loan recovery agent, Sanjay.
On 23rd May 2023, Sanjay sent my picture to my contacts without my consent. This is a clear violation of my privacy and I am extremely distressed by this incident.
I have been a customer of NBFC (Cashe) for years and I have always made my loan payments on time. However, I recently fell behind on my payments due to some unforeseen circumstances. I have had no job since November 2022, Still, I am looking for a job. I am facing financial issues. I have been trying to work with your bank to make arrangements to repay the loan, but I have not been able to get in touch with anyone who can help me.
Instead of working with me to resolve the issue, Sanjay has chosen to harass me. He has been calling me at all hours of the day and night, and he has even come to my home unannounced. He has also been sending me threatening messages.
I am 23 years old and I am facing lots of issues regarding my job matter and I am already under a lot of stress. The harassment from Sanjay is making my life even more difficult.
I am requesting that you take immediate action to stop Sanjay from harassing me. I also request that you investigate this matter and take disciplinary action against him. And Also I have attached the proof of screenshot.
cashe loan account number - 1631906
I look forward to hearing from you soon.
Jul 1, 2023
Complaint marked as Resolved
CASHe customer support has been notified about the posted complaint.
Verified Support
May 30, 2023
CASHe Customer Care's response Dear Koushik,
We acknowledge your request for extension till 10 June 23 and For us to investigate the matter further kindly share relevant proofs we shall look into this.
We have sent an email to your registered email ID with the official number of relationship manager Further for any clarification kindly reach us on [protected]@cashe.co.in.
Thank You,
CASHe Support Team
We request you to share your CLN/ contact number/ email ID on [protected]@cashe.co.in to help you to resolve your query.
Thank You,
CASHe Support Team