The loan has got sanctioned on 20th February 2024. But the amount has not been disbursed yet to me.
I wrote several mails to [protected]@cashe.co.in. Received the below reply. But no action thenafter:
Dear Customer,
We are happy to inform you that your loan application has been approved. However, we are facing some technical issues while disbursing funds. This delay is primarily due to the recent implementation of heightened security protocols at our banking partner's end, designed to safeguard your funds.
We are actively engaged in expediting this crucial process both internally and in collaboration with our banking partners to ensure a prompt release of your funds. We sincerely appreciate your patience, and we are committed to delivering a seamless experience for you.
As a result of this, your repayment date will be considered from the date of loan amount transferred to your bank account and it will accordingly get updated in your CASHe account.
Thank you for your understanding, and we will keep you updated on the progress.
Thank You,
CASHe Support Team
Mar 8, 2024
Complaint marked as Resolved Disbursed as per latest communication
CASHe customer support has been notified about the posted complaint.
Feb 27, 2024
Updated by raovijay1976 The customer care number given in this forum i.e., +[protected] is not correct. Also the customer care number they are asking us to contact i.e.,[protected] is working but no one is attending the call. Keep getting the message as "All our executives are buzy at this moment".
Verified Support
Mar 02, 2024
CASHe Customer Care's response Thank you for bringing your concerns to our attention, and we apologize for the delay in processing your loan. We have escalated your grievance to the concerned department to help speed up your loan request.
Best,
CASHe Team
Mar 04, 2024
Updated by raovijay1976 Thanks for your reply. But can you please come back to me with the timeline for it?
Regards
Vijaya Kumar S
Mar 05, 2024
Updated by raovijay1976 Hi,
Moreover, even before the disbursement - my account is showing the EMI schedule and next due date is at 20th of March i.e., in next 15 days. Please cancel the Auto-Debit mandate - if you cannot disburse the loan amount.
Thanks and Regards
Vijaya Kumar S
Verified Support
Mar 07, 2024
CASHe Customer Care's response We have forwarded your concerns to the relevant department for priority disbursal and will get in touch with you at the earliest.
We request your patience in the interim.
Best,
CASHe Team
Mar 08, 2024
Updated by raovijay1976 The Loan has got disbursed today. Thanks a lot for the support. I am marking this complaint as resolved.
Regards
Vijaya Kumar S
Verified Support
Mar 13, 2024
CASHe Customer Care's response We are truly delighted by your feedback. Thank You for choosing CASHe.
Best,
CASHe Team
Best,
CASHe Team