Cashe — Credit line approved.amount did not get credited

My credit line was approved in Jan and i was called to use multiple times.I waited to use it and when I had emergency I applied to withdraw the credit line approved.
It says "processing" Looking at the forum it seems multiple people have not received amount and it's the same case. COULD ANYONE HELP WITH RIGHT GUIDANCE ?? SHOULD I EXPECT THE AMOUNT OR ARRANGE ALTERNATIVE?? COS I AM DEALING WITH A FAMILY EMERGENCY

APPRECIATE ANYONE WHO CAN HELP ME GET A Response FROM CASHE OR GUIDE MW